Divya Lakshmi Gopal
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Solution Architect
Tata Consultancy Services Ltd
Bengaluru
11.2019 - Current
- Client - Ericsson IT
- Roles & Responsibilities: Senior Developer, Designer, Lead, Solution Architect, SAFe Agilist
- Skills : Perl, Python, PLMWS, SAFe Agile, Design Thinking, Microsoft PowerBI, Jira, Confluence
- Design migration of legacy Product regisration tool which was using EBIP interface to PLMWS
- Engaged in the design of a UI based platform to manage core cognitive processes including Intent template management, Knowledge base curation, External system configration etc
- Involved in the solutioning of a platform to host PowerBI dashbaords to report both financial and Non Financial data, after thoroughly analyzing the Capacity vs license cost requirements, GDPR compliance etc,
- Involved in setting up the framework for migration of existing dashboards to the new framework.
Technical Lead
Tata Consultancy Services Ltd
Chennai, India : Halifax, UK
06.2017 - 11.2019
- Client - Lloyds Banking Group
- Roles & Responsibilities - Senior Developer, Technical Lead, Member of "New Initiatives & Ideas Group"
- Skills: Shell Scripting, Oracle PL/SQL Programming, Blockchain(POV), Jira
- Transition of Development and maintenance of Credit cards - Business Intelligence & Securitization applications from outgoing vendor to TCS.
- Documentation of Application processes and maintenance of updates in Product management tool.
- Support Team members in identification and resolution of critical issues
- Involved in Design of Decommission of a legacy credit card new user onboarding application and migration of key functionalities to the customer onboarding tool.
- Represented TCS in the Hackathon held by LBG at London, in Jan 2019. Presented POV on introduction of Blockchain in the Securitization process of Credit Cards.
Developer
Tata Consultancy Services Ltd
Chennai, India
02.2017 - 06.2017
- Client - Motorola Systems Inc
- Roles & Responsibilities - Developer
- Skills - Perl Programming, Microsoft SQL server, Servicenow
- Worked on development of a module to migrate ticket data from HPSM to Servicenow.
Technical Lead
Tata Consultancy Services Ltd
Bengaluru, India
02.2014 - 06.2017
- Client - Cisco Systems
- Roles & Responsibilities - Developer, Automation Engineer, SOx Compliance Enabler
- Skills - Oracle EM, Oracle PL/SQL Programming, Shell Scripting, Perl Programming, Cron Job Scheduling
- Development of backend stored procedures and packages to be used in the tool for review of ACLs.
- Work closely with SOx Audit team to capture the Audit requirements and share supporting evidences for audit.
- Automate the data extraction for the prescribed SOx Controls.
- Develop & schedule jobs in database to track and monitor changes as required for SOx Compliance checks.
Technical Support Engineer
Tata Consultancy Services Ltd
Dubai, UAE
03.2010 - 07.2013
- Client - Emirates Telecom , Du
- Roles & Responsibilities - Support Executive, 3PP software Implementation Specialist
- Skills - Shell Scripting, Batch processing, Microsoft SQL Server, Postillion
- Worked as a support executive for Du Payment Gateway(PGW)
- Automated the reconciliation process for payments made through PGW.
- Technical onboarding of new banks/ financial institutions to Du PGW.
- Train Customer Support Executives present at the kiosk on the usage of PGW application to accept payments.
Developer
Tata Consultancy Services Ltd
Chennai, India
09.2008 - 06.2010
- Client - British Telecom
- Roles & Responsibilities - Database Developer, Ab Initio Developer, Shell Scripting for wrapper
- Skills - Oracle Database, Shell Scripting, Cron Job Scheduling, Ab Initio
- Development of PL/SQL procedures to develop inventory reports
- Create shell script for data processing, automated email scheduling and scheduling of reports using cronjob
- Requirement gathering for development of reports
Support Engineer
Tata Consultancy Services Ltd
Bengaluru, India
08.2007 - 08.2008
- Client - Deutsche Bank
- Roles & Responsibilities - Support Engineer
- Skills - Global Commodities & Currencies Risk Management, Jira, DB Kissmon
- Worked as a support executive to support the GCC Application of Deutsche bank
- Customize jira config to update email content as comments on jira based on the issue # in the subject
Education
Data Science Architect - Data Science
Intellipaat
09-2024
Understanding And Implementing Design Thinking - Design Thinking
Tata Consultancy Services
Bengaluru03-2022
Oracle Database 11g Security Options Certified Implementation Specialist -
Oracle
Bengaluru07-2015
ITIL 2011 Foundation Certificate in IT Service Management - ITIL
ITIL
Chennai01-2015
IBM Certified Solution Architect - Cloud Computing - Cloud Computing
IBM
Bengaluru06-2013
Master of Management - Management Information Systems
Birla Institute of Technology & Science
Pilani, Rajasthan05-2007
Skills
- Process Optimization
- Requirements Gathering
- Application Modernization
- Analytical Thinking
- Design Specifications
- Reverse engineering
- Security and Compliance
- Data migration planning
- Python
- PL and SQL Development
- Microsoft SQL
- Report Generation
- Microsoft PowerShell
- Database Development
- Relational databases
- Agile Methodology
- Perl and Shell Scripting
- Bash Shell Scripting
- Automation scripting
- Oracle Business Intelligence
- Oracle Enterprise Manager
- Oracle SQL Developer
- Bitbucket Repository
- PowerBI Reporting
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
- Awarded Star of the Quarter award for helping the team with come with automation for a complex data loading involving many data sources much before the agreed timelines.
- I have been awarded a SPOT award for preparing and enacting a skit for POSH awareness within the organization.
Affiliations
- I am a yoga enthusiast with a great passion for sanskrit scriptures
References
References available upon request.
Timeline
Solution Architect
Tata Consultancy Services Ltd
11.2019 - Current
Technical Lead
Tata Consultancy Services Ltd
06.2017 - 11.2019
Developer
Tata Consultancy Services Ltd
02.2017 - 06.2017
Technical Lead
Tata Consultancy Services Ltd
02.2014 - 06.2017
Technical Support Engineer
Tata Consultancy Services Ltd
03.2010 - 07.2013
Developer
Tata Consultancy Services Ltd
09.2008 - 06.2010
Support Engineer
Tata Consultancy Services Ltd
08.2007 - 08.2008
Data Science Architect - Data Science
Intellipaat
Understanding And Implementing Design Thinking - Design Thinking
Tata Consultancy Services
Oracle Database 11g Security Options Certified Implementation Specialist -
Oracle
ITIL 2011 Foundation Certificate in IT Service Management - ITIL
ITIL
IBM Certified Solution Architect - Cloud Computing - Cloud Computing
IBM
Master of Management - Management Information Systems
Birla Institute of Technology & Science
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