Divya Lakshmi Gopal

• Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
• Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
• Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
• Corrected, modified and upgraded software to improve performance.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Translated technical concepts and information into terms parties could easily comprehend.
• Authored code fixes and enhancements for inclusion in future code releases and patches.

• Boosted team productivity by implementing automated testing frameworks that reduced manual testing efforts and increased overall code quality.
• Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
• Managed financial and SOX audits performed by internal and external auditors.
• Automated workflow controls for collections management and credit risk assessment in accordance with SOX guidelines.
• Assisted with both external audit and internal SOX compliance and maintained required documentation throughout testing cycle.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Identified opportunities for system improvement through regular performance monitoring, root cause analysis, and troubleshooting.
• Implemented proactive monitoring solutions to prevent potential issues before they occurred, minimizing downtime risks associated with critical business applications.
• Secured sensitive information by implementing robust access controls, encryption measures, and auditing practices for all databases.
• Streamlined data retrieval for faster reporting by creating efficient stored procedures and triggers.
• Evaluated new tools and technologies to stay current with industry trends and make informed recommendations for improvements in existing systems.

• Led and facilitated SAFe Agile Release Trains (ARTs) comprising multiple teams, ensuring alignment with organizational objectives.
• Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
• Developed comprehensive project plans to ensure timely completion within budget constraints.
• Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Optimized engineering processes by implementing innovative solutions and streamlining workflow.
• Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
• Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
• Interacted with subject matter experts to develop training material and tools for personnel.
• Developed work plans for various personnel roles based on strengths and talents.
• Prepared action plans for problematic processes and assets.
• Developed cost estimates and project specifications for proposals.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Implemented automated systems to improve accuracy and efficiency of engineering processes.
• Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.

• Mentored Scrum teams in Agile principles, Scrum practices, and SAFe framework, resulting in improved team performance and delivery predictability.
• Streamlined release processes through close coordination between development teams and operations staff.
• Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
• Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
• Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
• Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
• Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
• Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
• Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
• Implemented continuous improvement initiatives through regular retrospective meetings with the team.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Led sprint reviews and planning meetings to promote full team engagement.

• Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects.
• Reduced development time by creating reusable code libraries for future projects.
• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
• Optimized database structures for efficient data storage and retrieval.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.

• Established strong relationships with clients, fostering trust and loyalty for long-term business growth.
• Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
• Reduced repeat incidents by thoroughly documenting resolutions within internal knowledge bases.
• Implemented effective troubleshooting techniques, resulting in quicker problem resolutions and increased customer satisfaction.
• Delivered exceptional client service by consistently going above and beyond expectations.
• Assisted sales teams by providing pre-sales technical consultations tailored towards potential clients'' unique requirements.
• Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
• Streamlined support processes for improved efficiency and reduced response times.
• Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.
• Enhanced customer satisfaction by addressing and resolving technical issues promptly.
• Provided technical support to customers, troubleshooting technical issues and providing solutions.

I have got a good exposure to Project management of Agile teams which includes Capacity and Resources planning, Budget management, Contract and Billing management, Stakeholder management and Governance, Proficiency with agile ceremonies and SDLC tools including Jira and confluence for advance Roadmap creation, Risk Management etc. Technical delivery of multiple migration and Modernization projects has enabled me to be well versed with the overall architecture of Data intensive projects in addition to improving my proficiency on multiple programming languages including PL/SQL, Perl, Python etc , databases like Oracle, MySQL, Postgres and MongoDB in addition to getting familiarized with CI/CD pipelines , version control and containerized solutions on cloud env including GCP and Azure.

• Contributed innovative ideas during brainstorming sessions, driving project success through creative problemsolving.
• Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects.
• Collaborated with cross-functional teams to deliver high-quality automation projects on time and within budget.
• Developed comprehensive documentation for all developed automation tools and procedures, facilitating user adoption and future enhancements.
• Optimized business operations through the development of custom automation tools and applications.
• Ensured long-term scalability of automated systems by applying best practices in software design patterns during development phases.
• Increased team efficiency by mentoring and training junior developers on automation best practices.
• Reduced manual workloads by automating repetitive tasks, improving overall team performance.
• Enhanced productivity by identifying areas for automation and implementing streamlined workflows.
• Worked closely with business users to gather requirements, define scope, and develop detailed specifications for customized automation projects.
• Designed customized solutions for proposals to potential customers.

• Assisted customers with technical support inquiries.
• Provided technical support to production personnel.
• Provided product and technical support to customers.
• Aided ongoing investigations and provided technical support.
• Provided technical support for troubleshooting analytics and reporting issues.
• Managed technical support managers and technical coordination with external platforms.
• Handled escalated calls for technical support to back up team members.