Summary
Skills
Career Summary
Work History
Education
Certification
Accomplishments
Timeline
References
OfficeManager

Divya Lakshmi Gopal

Release Train Engineer
Bengaluru

Summary

Experienced Scrum Master and Safe Release Train Engineer with 16+ years experience and proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Skills

Agile Transformation

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Career Summary

Current Employer - Tata Consultancy Services Limited - Since June'2007

  • Selected from Campus Placements and joined Tata Consultancy Services Limited.
  • Consistently rated as 'High Performer' since 2014.
  • Promoted across 5 levels since joining.
  • Experience of having worked from 4 India cities across employer locations and 2 onsite customer locations.


Onsite Experience:

  • DU Telecom - Dubai, U.A.E - Jun'2010 - Aug'2012 : Payment Gateway Consultant
  • Lloyd's Banking Group - Halifax, U.K - Nov'2019 - Aug'2020 : Scrum Master - closely worked with Credit Cards Technology Head.


Work History

ScrumMaster/RTE

Ericsson
11.2019 - Current
  • Led and facilitated SAFe Agile Release Trains (ARTs) comprising multiple teams, ensuring alignment with organizational objectives.
  • Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
  • Developed comprehensive project plans to ensure timely completion within budget constraints.
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Prepared action plans for problematic processes and assets.
  • Developed cost estimates and project specifications for proposals.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.

ScrumMaster

Lloyds Banking Group India
06.2017 - 10.2019
  • Mentored Scrum teams in Agile principles, Scrum practices, and SAFe framework, resulting in improved team performance and delivery predictability.
  • Streamlined release processes through close coordination between development teams and operations staff.
  • Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
  • Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
  • Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
  • Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
  • Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Led sprint reviews and planning meetings to promote full team engagement.

Technical Lead

Motorola Systems
02.2017 - 06.2017
  • Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
  • Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
  • Corrected, modified and upgraded software to improve performance.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

Technical Lead

Cisco Systems, Inc.
02.2014 - 06.2017
  • Boosted team productivity by implementing automated testing frameworks that reduced manual testing efforts and increased overall code quality.
  • Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
  • Managed financial and SOX audits performed by internal and external auditors.
  • Automated workflow controls for collections management and credit risk assessment in accordance with SOX guidelines.
  • Assisted with both external audit and internal SOX compliance and maintained required documentation throughout testing cycle.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Identified opportunities for system improvement through regular performance monitoring, root cause analysis, and troubleshooting.
  • Implemented proactive monitoring solutions to prevent potential issues before they occurred, minimizing downtime risks associated with critical business applications.
  • Secured sensitive information by implementing robust access controls, encryption measures, and auditing practices for all databases.
  • Streamlined data retrieval for faster reporting by creating efficient stored procedures and triggers.
  • Evaluated new tools and technologies to stay current with industry trends and make informed recommendations for improvements in existing systems.

Developer

TataSky
10.2012 - 08.2013
  • Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects.
  • Reduced development time by creating reusable code libraries for future projects.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Optimized database structures for efficient data storage and retrieval.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.

Support Executive

Emirates Telecom
06.2010 - 08.2012
  • Established strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
  • Reduced repeat incidents by thoroughly documenting resolutions within internal knowledge bases.
  • Implemented effective troubleshooting techniques, resulting in quicker problem resolutions and increased customer satisfaction.
  • Delivered exceptional client service by consistently going above and beyond expectations.
  • Assisted sales teams by providing pre-sales technical consultations tailored towards potential clients'' unique requirements.
  • Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
  • Streamlined support processes for improved efficiency and reduced response times.
  • Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.
  • Enhanced customer satisfaction by addressing and resolving technical issues promptly.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.

Developer

British Telecom
10.2008 - 06.2010
  • Contributed innovative ideas during brainstorming sessions, driving project success through creative problemsolving.
  • Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects.
  • Collaborated with cross-functional teams to deliver high-quality automation projects on time and within budget.
  • Developed comprehensive documentation for all developed automation tools and procedures, facilitating user adoption and future enhancements.
  • Optimized business operations through the development of custom automation tools and applications.
  • Ensured long-term scalability of automated systems by applying best practices in software design patterns during development phases.
  • Increased team efficiency by mentoring and training junior developers on automation best practices.
  • Reduced manual workloads by automating repetitive tasks, improving overall team performance.
  • Enhanced productivity by identifying areas for automation and implementing streamlined workflows.
  • Worked closely with business users to gather requirements, define scope, and develop detailed specifications for customized automation projects.
  • Designed customized solutions for proposals to potential customers.

Technical Support

Deutche Bank
08.2007 - 09.2008
  • Assisted customers with technical support inquiries.
  • Provided technical support to production personnel.
  • Provided product and technical support to customers.
  • Aided ongoing investigations and provided technical support.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Managed technical support managers and technical coordination with external platforms.
  • Handled escalated calls for technical support to back up team members.

Education

Master of Management Studies -

Birla Institute of Technology And Science (BITS) Pilani
Pilani
06.2003 - 04.2007

Certification

TCS ScrumMaster Certification (PSM Equivalent), 2023-01-01

Accomplishments

  • Star of the Quarter – Contributed towards development of report generation automation using PERL Scripts for Applied Materials, beyond regular KPI – 2021
  • Selected as Contextual Master – Recognition awarded for understanding the customer domain and application functionality.
  • Nominated for Future Women Leaders Program

Timeline

TCS ScrumMaster Certification (PSM Equivalent), 2023-01-01
01-2023

Future Women Leaders Program (TCS Internal)

12-2022

ScrumMaster/RTE

Ericsson
11.2019 - Current

ScrumMaster

Lloyds Banking Group India
06.2017 - 10.2019

Technical Lead

Motorola Systems
02.2017 - 06.2017

Technical Lead

Cisco Systems, Inc.
02.2014 - 06.2017

IBM Cloud Practioner

05-2013

Developer

TataSky
10.2012 - 08.2013

Support Executive

Emirates Telecom
06.2010 - 08.2012
Oracle Database PL/SQL Developer Certified Professional, 2021-01-01
03-2010

Developer

British Telecom
10.2008 - 06.2010

Technical Support

Deutche Bank
08.2007 - 09.2008

Master of Management Studies -

Birla Institute of Technology And Science (BITS) Pilani
06.2003 - 04.2007

References

Available upon request.
Divya Lakshmi GopalRelease Train Engineer