Divya Lakshmi J
Production Owner
Bangalore
Summary
Results-driven Product Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Production Owner
Oracle Cerner
Bangalore
08.2021 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Discovered areas of improvement by generating quarterly operational reports.
- Trained and developed team members to build human capital.
- Established foundational processes for business operations.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Lead weekly meetings with clients
- Support environment and domain planning and management
- Manage routine production maintenance events such as technology upgrades, system configuration and capacity changes, inclusive of technical project planning, resourcing and coordinating with clients
Senior Systems Architect
Oracle Cerner
Bangalore
08.2021 - Current
- Resolved audit findings from disaster recovery tests and improved processes by updating procedures and providing verification in lab environment.
- Mentored team for Citrix services and supported key clients in development efforts, establishing standards, determining specifications and ensuring compliance with federal, state and local regulations.
- Provided high availability features and technologies.
- Determined requirements and created customized methodology to improve management decision support reporting for Enterprise Data Warehouse.
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing efficiency of computing tasks.
- Collaborated with clients to determine project specifications and scope.
- Provided technical leadership to team members during system design.
- Determine systems architectural design
- Lead build activities and technical support responsibilities
- Manage projects and support queues for solutions and services
- Consult with other teams for incident resolution and proactive solutions
- Analyze, troubleshoot and improve system performance
- Manage the relationship with support teams and act as point of contact for support escalations
- Diagnose, analyze, and troubleshoot technical problems to resolve issues
Senior System Engineer
Cerner Healthcare Solutions
Bangalore
06.2014 - 07.2021
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Checked for accuracy and functionality during implementation of new systems.
- Perform daily system operations tasks to verify system integrity and availability
- Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization
- Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation
- Manage changes and project activities, and communicate with impacted stakeholders
- Develop and deploy automation tools to optimize daily activities
- Complete assigned incident management tasks
- Deploy, setup, and maintain complex testing environments
- Provide Tier III and other support per service request
Education
Master of Computer Applications - Computer Applications
Vishveswaraya Technological University
Bangalore 06.2011 - 06.2014
Skills
Business administration
Operations management
Negotiation
Human Resource Management
Strategic planning
Client Service
Verbal and written communication
Linux
Citrix Provisioning
Team Sync
PI Planning
Certification
SAFe Product Owner/Product Manager Course (6.0)]
Timeline
SAFe Product Owner/Product Manager Course (6.0)]
06-2023
Production Owner
Oracle Cerner
08.2021 - Current
Senior Systems Architect
Oracle Cerner
08.2021 - Current
Senior System Engineer
Cerner Healthcare Solutions
06.2014 - 07.2021
Master of Computer Applications - Computer Applications
Vishveswaraya Technological University
06.2011 - 06.2014