Divyalakshmi T.
Senior Project Management
Chennai
Summary
Results-oriented Senior System Analyst and Scrum Master with 10 years of IT experience in financial services. Specializes in project team management, client delivery, stakeholder management, and Agile frameworks. Certified Scrum Master (PSM I) with proven experience leading diverse teams, driving SLA adherence, and streamlining processes for Defined Benefits and digital platforms. Demonstrated track record in managing back-office operations, API governance, cross-functional teams, and facilitating superior partner experiences across time zones.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead System Analyst & Scrum Master
Fidelity Investments
04.2024 - Current
- Managed end-to-end delivery of API subscription workflows and Backstage migration for Digital Exchange, ensuring business continuity and SLA adherence.
- Oversaw team performance, skill development, and coaching to align with business goals and succession planning needs.
- Developed risk plans, identified delivery bottlenecks, and proactively implemented mitigation strategies across the squad.
- Partnered with cross-functional teams (Product, Tech, Operations, and U.S. stakeholders) to manage escalations and ensure timely delivery of features and enhancements.
- Analyzed and documented business requirements, system workflows, and data governance for Digital Exchange (DX).
- Led the migration of functionalities from Digital Xchange to Backstage, ensuring seamless integration and system stability.
- Managed environment configurations and coordinated release strategies for Backstage and DX.
- Assisted in troubleshooting system issues, performing root cause analysis, and recommending enhancements.
- Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) to optimize team performance.
- Worked with Product Owners to refine backlogs, ensuring clear user stories and acceptance criteria.
- Implemented Scrum best practices to improve team efficiency and sprint predictability.
- Monitored velocity, burndown charts, and sprint progress to drive continuous improvement.
- Acted as a servant leader, coaching team members on Agile principles and problem-solving.
- Certified Scrum master and completed PSM 1 Professional Scrum Master certification with the score 97.5%.
Lead QA Engineer
Fidelity Investments
12.2019 - 03.2024
- Worked on FPAIT Shared Products and Procurement Data Lake projects.
- Successfully implemented UI automation for shared product applications using Java and Selenium.
- Led API test automation for ART Application using Python and API services.
- Conducted database testing and validations to prevent compatibility issues.
- Sole QA engineer for multiple projects, ensuring on-time deliverables with zero defects.
Test Engineer
Cognizant Technology Solutions
08.2018 - 12.2019
- Worked on Prudential Insurance Project as a manual and automation tester.
- Specialized in manual testing, regression automation, and Salesforce application testing.
- Gained expertise in Java, Selenium, and automation frameworks.
- Conducted database testing to validate data integrity.
Test Engineer
Wipro Technologies
07.2015 - 08.2018
- Worked on Best Buy Project, focusing on manual testing for the Carrier Activation application.
- Developed and executed test cases for mobile purchases on Best Buy’s website.
- Conducted Proof of Concepts (POCs) for UI Test Automation.
- Ensured on-time deliverables with no major defects.
Education
Bachelor’s Degree - Computer Engineering
Anna University
01.2012 - 01.2015
Post Graduate Diploma - Human Resources Management
Symbiosis International University
01.2018 - 01.2019
Skills
- Client delivery management
- SLA Management & Reporting
- Customer Collaboration Support
- Risk Mitigation Planning
- Partner/Client Escalation Handling
- Business Analysis and Requirement Gathering
- Converting to User Stories
- Agile & Scrum
- Agile Fundamentals
- Agile Implementation
- Agile Management
- Agile Methodologies
- Agile Scrum Development
- Agile Technologies
- Scrum (Agile)
- Lean Methodologies
- Project & Workflow Management
- JIRA
- JIRA Tool
- JIRA Workflow
- Atlassian Confluence
- People & Stakeholder Management
- Team Coaching & Talent Development
- Succession Planning
- Cross-functional Collaboration
- Communication with US Clients & Vendors
- Productivity & Documentation
- Microsoft Word
- Miro
- MSVisio
- Vision Boarding
- Technical & Analytical
- SQL Basics for Data Validation
- Data Governance & Workflow Optimization
- Agile & Scrum (Certified PSM I)
- API Management
Certification
Professional Scrum Master I (PSM I), Scrum.org, 03/21/25, 97.5%
Projects Achievements
- Successfully designed API subscription workflows, improving onboarding efficiency for DX.
- Led Agile transformations, improving team productivity and sprint velocity.
- Migrated functionalities from Digital Xchange to Backstage, ensuring a seamless transition.
- Automated test cases, reducing manual effort and improving release cycle efficiency.
Tools Technologies
- Jira
- Confluence
- Backstage
- Selenium
- TestNG
- Postman
- Git
- Jenkins
Key Highlights
- 10+ years of IT experience in Client Delivery, Project Management, Business Analysis, Scrum, and QA
- Certified Scrum Master (PSM I)
- Expertise in Agile methodologies, API management, and automation testing
- Strong background in business analysis, workflow documentation, and product backlog management
- Proven ability to lead Agile teams and drive digital transformation initiatives
Skills
SLA Management & Reporting, Customer Collaboration Support, Risk Mitigation Planning, Partner/Client Escalation Handling, Business Analysis and Requirement Gathering, Converting to User Stories, Agile Fundamentals, Agile Implementation, Agile Management, Agile Methodologies, Agile Scrum Development, Agile Technologies, Scrum (Agile), Lean Methodologies, JIRA, JIRA Tool, JIRA Workflow, Atlassian Confluence, Team Coaching & Talent Development, Succession Planning, Cross-functional Collaboration, Communication with U.S. Clients & Vendors, Microsoft Word, Miro, MSVisio, Vision Boarding, SQL Basics for Data Validation, Data Governance & Workflow Optimization, Agile & Scrum (Certified PSM I), API Management
Awards
- Best Performer Shout out Award, 12/01/21
- Cross collaborative Team Award, 10/01/21
- Shout Out Team Mentor Award, 08/01/21
- On Spot Award for Excellence, 05/01/20
Declaration
I, Divyalakshmi T declare that the above mentioned details are true to the best of my knowledge and belief.
Timeline
Lead System Analyst & Scrum Master
Fidelity Investments
04.2024 - Current
Lead QA Engineer
Fidelity Investments
12.2019 - 03.2024
Test Engineer
Cognizant Technology Solutions
08.2018 - 12.2019
Post Graduate Diploma - Human Resources Management
Symbiosis International University
01.2018 - 01.2019
Test Engineer
Wipro Technologies
07.2015 - 08.2018
Bachelor’s Degree - Computer Engineering
Anna University
01.2012 - 01.2015
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