Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Quote
Languages
Timeline
Hi, I’m

DIVYAM SHARMA

Sales & Operations Manager
New Delhi,Delhi
DIVYAM SHARMA

Summary

15 Days Notice period | Highly experienced manager specialized in key account management, operations, business development across international and domestic markets. Eager to join an organization leveraging expertise in managing key account relationships, optimizing domestic or international operations, and driving sales to support growth and market expansion.

Overview

3
Languages
3
years of professional experience
6
years of post-secondary education

Work History

Saber Technologies Pvt. Ltd.
Delhi, Delhi

Sales and Operations Manager
10.2023 - Current

Job overview

  • Managed global operations, sales, and key accounts for Sabertech and Its subsidiaries.
  • Developed market entry strategies using organic & inorganic marketing methods, utilizing market analysis to drive growth in international and domestic markets.
  • Led cross-functional team to streamline operations and enhance efficiency.
  • Implemented CRM, AI-driven processes and funnel automation to improve B2B lead management and conversion rates, ensuring pipeline success.
  • Created training programs and tools to empower sales teams and achieve organizational goals.

Millman India Private Limited
Noida, Uttar pradesh

Operations Manager
04.2022 - 05.2023

Job overview

  • Managed 12-15 key accounts and their operations across domestic as well as international markets.
  • Led with cross-functional teams globally to optimize workflows and enhance service delivery.
  • Conducted in-depth market analysis and competitor assessments to drive operational improvements and support strategic decision-making.
  • Managed end-to-end processes, and vendor relationships to ensure timely delivery and cost-effective operations.
  • Monitored KPIs and operational metrics to identify areas for improvement and implemented corrective measures to enhance overall performance.
  • Generated weekly and monthly MIS reports using Power Bi supporting informed decision-making and continuous improvement initiatives.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
    Supported sales and reporting for large and medium-sized accounts.
  • Established long term strong rapport with clients by consistently exceeding their expectations in quality and service delivery.

Broadway Infotech Pvt. Ltd.
Noida, Uttar pradesh

Customer Service Officer
08.2021 - 03.2022

Job overview

  • Managed a diverse portfolio of around 8-10 international and domestic accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
  • Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.
  • Spearheaded cross-functional coordination between buyers and suppliers to enhance operational efficiency and reduce costs.
  • Provided strategic insights and operational reports to executive leadership, contributing to the company’s long-term global trade growth.
  • Developed customized presentations for key clients that showcased the value of our products or services in addressing their specific challenges and pain points.
  • Secured new business opportunities by upselling comprehensive account plans by leveraging strong relationships within existing customer base and utilizing a consultative selling approach to drive long-term value for both the organization and its clients.

Education

Delhi University
Delhi

B.COM from Commerce
04.2016 - 05.2020

University Overview

NMIMS
Mumbai

MBA from International Trade Management
08.2022 - 12.2024

University Overview

Skills

Key account Management

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Software

SAP & ERP

MS Excel

MS Word

AI tools

Hubspot

Power Bi

Interests

Reading

Fitness

Finance

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Russian
Intermediate (B1)

Timeline

Sales and Operations Manager
Saber Technologies Pvt. Ltd.
10.2023 - Current
NMIMS
MBA from International Trade Management
08.2022 - 12.2024
Operations Manager
Millman India Private Limited
04.2022 - 05.2023
Customer Service Officer
Broadway Infotech Pvt. Ltd.
08.2021 - 03.2022
Delhi University
B.COM from Commerce
04.2016 - 05.2020

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DIVYAM SHARMASales & Operations Manager