Divya Muhunthan
Chennai
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
HCL |Apria health care
Chennai
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Reviewed and processed medical claims for accuracy according to insurance guidelines.
- Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.
- Prepared reports of unpaid or rejected claims for management review.
- Performed daily audits of submitted claims to verify accuracy prior to submission.
- Generated regular aging reports detailing accounts receivable balances due from various third party payers.
- Processed refunds associated with overpayments made by third party payers on behalf of patients.
- Filed and submitted insurance claims.
- Reviewed claims for coding accuracy.
Education
Associate of Arts - Bachelor of Commerce
B. S. Abdur Rahman Crescent Institute Of Science A
Chennai05-2023
Skills
- Product Knowledge
- Complaint resolution
- Call Management
- Dispute Resolution
- Customer Relations
Affiliations
- Distict level Skater
- Lifestyle photographer
Timeline
Customer Service Representative
HCL |Apria health care
08.2023 - Current
Associate of Arts - Bachelor of Commerce
B. S. Abdur Rahman Crescent Institute Of Science A
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