Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
DIVYANGNA MEHROTRA

DIVYANGNA MEHROTRA

Agra

Summary

Dynamic professional with a proven track record in audience engagement and social media strategy, notably increasing followers significantly at Instagram/Youtube. Excelled in customer service at iEnergizer, enhancing customer retention through exceptional communication and relationship building. Skilled in content marketing and creative writing, adept at turning creative ideas into successful campaigns.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Executive

iEnergizer
Noida
05.2024 - Current
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Communicated effectively with team members to ensure timely response times for customers.

Content Creator

Instagram/Youtube
Agra
01.2024 - Current
  • Curated content for social media platforms.
  • Planned, produced and edited video projects to maximize engagement.
  • Proposed creative ideas to engage followers with different content types and formats.
  • Collaborated with other departments in order to ensure content was consistent with the brand's messaging.
  • Managed community engagement through comments and direct messaging on social platforms.
  • Told jokes to guests and displayed good humor to encourage laughter and excitement.
  • Assisted in managing social media accounts, contributing to a 1100% increase in followers within 4 months organically.

Human Resources Intern

HI-STEEL
Agra
01.2024 - 03.2024
  • Organized and maintained personnel records in a secure database.
  • Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
  • Drafted correspondence to employees regarding changes in policy or procedure.
  • Assist in recruitment efforts such as job posting, job openings, reviewing resumes, and scheduling interviews.

Human Resources Assistant

Sai Ram Computers
Agra
06.2023 - 11.2023
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Reviewed resumes submitted by applicants for open positions.
  • Performed administrative tasks related to payroll processing or benefit administration.

Education

Bachelor of Science - Microbiology

Institute Of Home Economics, Delhi University
Delhi
07-2023

Higher Secondary Certificate - Science

Lifeline Public School
Agra
05-2020

High School Diploma -

St. Paul's Church College
Agra
05-2018

Skills

  • Audience Engagement
  • Visual storytelling
  • Social Media Marketing
  • Content scheduling
  • Social Media Strategy
  • Social Media Posting
  • Influencer Collaboration
  • Trending stories
  • Social Media and Promotions
  • Relationship Building
  • Customer Retention
  • Public Speaking
  • Customer Engagement
  • Script preparation
  • Strong verbal communication
  • Customer-focused
  • Creative Writing
  • Content Marketing
  • Creative capabilities

Certification

  • BIONEST UDSC Certificate- HPLC Workshop
  • Delhi University- South Campus Certificate- Fermentation Workshop
  • CCC Certificate

Websites

Timeline

Customer Service Executive

iEnergizer
05.2024 - Current

Content Creator

Instagram/Youtube
01.2024 - Current

Human Resources Intern

HI-STEEL
01.2024 - 03.2024

Human Resources Assistant

Sai Ram Computers
06.2023 - 11.2023

Bachelor of Science - Microbiology

Institute Of Home Economics, Delhi University

Higher Secondary Certificate - Science

Lifeline Public School

High School Diploma -

St. Paul's Church College

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DIVYANGNA MEHROTRA