Divyani Chandorkar
Professional
Mumbai,MAHARASHTRA
Summary
Provide Office365 Support/Consultation to end users and ensure 99.9% uptime for SharePoint Platform/office 365 as per the defined process. Responsible for addressing customer inquiries, concerns and suggestions, I focus on issues brought up by other departments within the company, such as sales, manufacturing and operations. Also find solutions to problems with the products and help customers work through technical difficulties. Job duties include:
· Filing reports regarding product problems
· Researching technical issues
· Managing and processing customer orders
· Walking customers through solutions
· Learning about product updates and new technologies
Also responsible to report defects or offer suggestions for product improvement. Through their investigations, contribute to product knowledge and help make future technical support easier. Additional responsibilities include taking action to resolve problems, troubleshooting, answering phones calls, and responding to e-mails.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
3
3
Certificates
Work History
Technical Specialist
General Mills
Mumbai, Maharashtra
07.2018 - Current
· About 3 and half years of professional experience in analysis, development and support in Microsoft technologies like SharePoint, Teams, Microsoft Licensing and Microsoft Office 2013/Office 365.
· Extensively worked on Business process flow using SharePoint Designer workflows, InfoPath forms, Nintex forms and workflows, PowerApps, Power Automate.
· Providing technical support for legacy SharePoint applications
· Strong knowledge of planning and executing migration of SharePoint environments
· Provide guidance on development and deployment best practices
· Experience in managing full project lifecycle management from requirements gathering to final implementation and customer training. Providing technical leadership and expertise, troubleshooting problems and mentoring team members.
Education
Master of Computer Applications - Computer Science
MET
Mumbai 06.2015 - 04.2018
Skills
Power Platform (Power Apps and Power Automate)
undefinedPainting
Painting
Certification
MS - 100 : Microsoft Office365 Identity and Services
Timeline
Microsoft Certified : Power Platform Fundamentals
12-2020
ITIL Foundation Level
12-2019
MS - 100 : Microsoft Office365 Identity and Services
11-2019
Technical Specialist
General Mills
07.2018 - Current
Master of Computer Applications - Computer Science
MET
06.2015 - 04.2018
Similar Profiles
John AnguloJohn Angulo
Quality Control Lead at General MillsQuality Control Lead at General Mills
Kennie Cricket BrownKennie Cricket Brown
Sanitation Operator/Back up Lead at General MillsSanitation Operator/Back up Lead at General Mills
LaDwayne BanksLaDwayne Banks
Forklift Operator at General MillsForklift Operator at General Mills
Anurag AnanyaAnurag Ananya
Consumer Insights Analyst - Marketing at General MillsConsumer Insights Analyst - Marketing at General Mills
Akshay NikamAkshay Nikam
Technical Architect at Hexaware Technologies LtdTechnical Architect at Hexaware Technologies Ltd