Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

DIVYANJALI SINHA

Program Manager
Bangalore
DIVYANJALI SINHA

Summary

Innovative and goal-oriented Management professional committed to Program Management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through conversations and people skills.

I have about 5 qualitative experience, most of which have been in the Workforce Management domain. I specialize in Intraday Management, Reporting, Scheduling and Forecasting. As a Specialist in most my roles is to focus on delivering key outcomes, develop individuals in my team to succeed, quickly adapt to new learning and obtain amazing results.

~ Customer delight is my first priority
~ Learning is big part of my life and I never settle
~ Delivering high quality output is my prime goal
~ Improving teams knowledge and skill
~ Technically I can manage most of WFM/analytics tools available

Overview

5
years of professional experience
3
years of post-secondary education
5
Certifications

Work History

Unacademy
Bangalore

Program Manager
06.2021 - Current

Job overview

  • Managing programs for GTM strategies across 20+ categories from COO office
  • Coordinated and executed 20 simultaneous projects to boost business opportunities in educator success management in 2 quarters of my service tenure.
  • Strategizing with team to increase revenue and working on multiple 0 to 1 projects to achieve output, being a part of growth, revenue, strategy and traction helps understanding company from 360 degree.
  • Driving integrations across all channels for promotions and offers
  • Interacted with more than 20 categories SPOCS and leaders to identify business needs and requirements on a daily basis.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings. Educator Retention program is one of them.
  • Oversaw development, implementation and maintenance of 50 processes within the Business framework.
  • Maintained an educator database and quality standards to give the central team an exceptional experience.
  • Onboarded more than 1500 educators on MS Teams program and gathered functional and business requirements to support the team and mitigate risks.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters around Educator Training Program which includes Trainer scheduling and monitoring/auditing the calls
  • Implemented and led meetings, opening up dialog with category managers to discuss Cost Optimization exercise.
  • Managed assigned programs for business requirements,i.e. Policy SOPs, Admin requirements
  • Addressed and resolved real time needs in certain internal processes created concerns by working with team members and directors.
  • Tracking and reporting content infringement results to legal and stakeholders to facilitate hygienic management activities.

On Juno
Bangalore

Specialist
02.2021 - 05.2021

Job overview

  • Followed all company policies and procedures to deliver quality work.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Kept detailed records of project progress, discrepancies and other technical issues.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Upfront detected Fraud attempts to create the account
  • Managed users based on different parameters ( satisfaction metrics, closed accounts)
  • Proactively guided all the users across the US who were facing technical glitch

Furlenco
Bangalore

Retention Specialist
02.2019 - 12.2020

Job overview

  • Implemented customer proactive programs to promote positive work culture and increase retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Leading retention efforts during Covid-19 pandemic by adding 6% revenue in a zero sales month and reducing
  • Increased company's revenue by 10% by contributing 10% revenue and reducing company's cost by 8% in zero sales month
    75% average month on month growth in revenue contribution during 13 months
  • Promoted to manage lost customer revenue and have increased 10% revenue in 8 months span and leading to addition of 8 more months in customer life time

Owlspriority Immigration
Bangalore

Senior Immigration Specialist
07.2018 - 01.2019

Job overview

  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Onboarded new temps by entering employee information into systems.
  • Participated in team-building activities to enhance working relationships.
  • Led company's operations and held profit and loss strategy from scratch as a third employee of the company
  • 50% reduction in TAT by setting over 50+ processes in cross functional teams
  • Recognized as the highest revenue contributor and won performer of the quarter award

Teleperformance
Indore

Human Resources Executive
02.2017 - 09.2017

Job overview

  • Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Led 500+ employee initiatives that contributed to 5% of employee engagement
  • 10% employee productivity increased by applying neuroscience principles on processes
  • Contributed to an Service Level rating of 8.5/10 ; achieving the best employee awards consecutively for 3 months

Key Elements
Indore

Account Relationship Manager
09.2016 - 12.2016

Job overview

  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Worked with Health Pitara and blogs departments to facilitate communication and deliver personalized solutions to customers.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
  • Applied Search Engine Optimization, Search Engine Marketing,insights and partner objectives in collaborative development of business plans, annual marketing plans and marketing channel test plans.
  • Maintained holistic perspective of client relationships on day-to-day operational and strategic levels by using Google Ad words, Keyword Generation and Content Creation
  • Presented marketing plans, financial plans and reports to senior internal and partner stakeholders simultaneously handling different platforms

Education

Devi Ahilya Vishwa Vidyalaya
Indore

BBA from Financial Accounting And Human Resources
07.2014 - 06.2017

University Overview

  • Grade: A
  • Received National Entrepreneurship Network 2016 Award
  • Elected E- Cell Leader
  • Co-founder of LitMus Club
  • Professional development completed in Human Resources
  • Member of Entrepreneurship Cell
  • Elected to E-Cell Leader for Family Business Cell under Entrepreneurship Cell
  • Member of Volleyball Team
  • Management Representative

XLRI, Jamshedpur
Jamshedpur

Executive Strategy Management from Strategy
03.2022 - Current

University Overview

Strategy Management

Skills

    Policy and procedure improvements

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Certification

Fundamentals of Digital Marketing

Interests

Strategy

Timeline

XLRI, Jamshedpur
Executive Strategy Management from Strategy
03.2022 - Current
Program Manager
Unacademy
06.2021 - Current
Specialist
On Juno
02.2021 - 05.2021
Retention Specialist
Furlenco
02.2019 - 12.2020
Senior Immigration Specialist
Owlspriority Immigration
07.2018 - 01.2019
Human Resources Executive
Teleperformance
02.2017 - 09.2017
Account Relationship Manager
Key Elements
09.2016 - 12.2016
Devi Ahilya Vishwa Vidyalaya
BBA from Financial Accounting And Human Resources
07.2014 - 06.2017

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DIVYANJALI SINHAProgram Manager