Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
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Divyank Shrivastava

Marketing Operations Professional | Scaling User Engagement Through Intelligent Automation & Brand-Consistent Messaging
Bengaluru

Summary

Inbound Operations & Support Architect with hands-on experience building GPT-powered workflows, automating candidate communications, and scaling empathetic support systems across fast-growing SaaS platforms. Delivered measurable impact for 2,100+ users through intelligent automation—reducing response times by 60% and support tickets by 30% while boosting engagement by 45%. Expert in prompt engineering, email automation, and modular system design with a passion for creating bias-free, data-driven experiences that reflect authentic brand voice and operational excellence.

Overview

1
1
year of professional experience
3
3
Certifications

Work History

Full time

GrowthSchool
08.2025 - Current
  • Designed and deployed GPT-powered support flows for an online learning platform, covering onboarding, troubleshooting, and escalation paths
  • Created modular, brand-aligned prompt templates with tone guardrails and edge-case logic for scalable automation
  • Structured query-ready Excel/Sheets dashboards with clean separation of permanent and temporary links, enabling fast updates and team-wide clarity
  • Collaborated with AI teammates (Claude, GPT) and product leads to refine master data documents and operational workflows
  • Managed support logic for 1,500+ learners, reducing first-response time by 60% and improving resolution accuracy across edge cases
  • Built and maintained documentation systems for scalable AI parsing and future automation

Intern

Recurpay
Bengaluru
05.2024 - 09.2024
  • Designed and launched automated onboarding email journeys for 600+ merchants, improving engagement by 45% and reducing manual support tickets by 30%
  • Collaborated with design and engineering teams to deliver personalized content across email and social channels, ensuring tone consistency and timely feature rollouts
  • Specialized in subscription-based SaaS marketing, tailoring messaging for diverse verticals (coffee, wellness, fashion) to maximize retention and reduce churn
  • Executed and optimized social media campaigns to enhance brand visibility and customer outreach within the Shopify ecosystem
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Boosted social media engagement through creative content creation.

Education

Bachelor of Management Studies - Strategy & Leadership

Jain University - School of Commerce
Bengaluru, India
04.2001 -

High School Diploma -

Campion School
Bhopal, India
04.2001 -

Skills

  • Multi-channel communication management

  • Candidate journey mapping and optimization

  • A/B testing for email campaigns

  • Performance metrics dashboard creation

  • Quality assurance protocols

  • Process automation using Zapier/Make

  • API integration for automated workflows

  • CRM integration and data synchronization

Certification

Digital Marketing- CareerNinja (Learntube)

Projects

Cadbury Brand Communication Analysis | CareerNinja Learning Project
Digital Marketing & Strategy Certification

  • Conducted comprehensive analysis of brand messaging consistency across digital touchpoints
  • Developed scalable communication framework emphasizing tone consistency and audience segmentation
  • Applied marketing automation principles to optimize customer engagement and brand recall strategies

Club Mahindra Customer Journey Optimization | CareerNinja Learning Project
Marketing Strategy & User Experience Focus

  • Analyzed end-to-end customer experience identifying opportunities for automated touchpoint optimization
  • Designed marketing-driven onboarding workflows integrating personalization and behavioral triggers
  • Created multi-channel engagement strategy balancing marketing objectives with operational efficiency


Timeline

Full time

GrowthSchool
08.2025 - Current

Intern

Recurpay
05.2024 - 09.2024

Digital Marketing- CareerNinja (Learntube)

12-2021

Bachelor of Management Studies - Strategy & Leadership

Jain University - School of Commerce
04.2001 -

High School Diploma -

Campion School
04.2001 -

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Divyank ShrivastavaMarketing Operations Professional | Scaling User Engagement Through Intelligent Automation & Brand-Consistent Messaging