Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Accomplishments
Timeline
Generic

DIVYANK SHUKLA

Gwalior

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

9
9
years of professional experience

Work History

Store Manager

Adarsh Mobile Store
Gwalior
09.2022 - 04.2025
  • Worked effectively in team environments to make the workplace more productive.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated and maintained store signage and displays.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Business Development Associate

Byjus - Think & learn pvt. ltd.
Gwalior
10.2021 - 08.2022
  • Set up potential client contacts, cultivated relationships, and followed through on service needs.
  • Developed and implemented sales strategies to increase market share and profitability.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Managed a team of 10+ sales representatives in a fast-paced environment.
  • Coached, developed and motivated team to achieve revenue goals.

Store Manager

Total mobile Care
Gwalior
01.2020 - 07.2021
  • Recruited, trained and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated and maintained store signage and displays.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed strategies to maximize sales and profitability.

Sales Executive

JIE LIAN INDIA PVT. LTD. ( VIVOMOBILE )
Gwalior
09.2019 - 01.2020
  • Reviewed and analyzed sales performance against plans to determine effectiveness.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.

Sales Representative Team Leader

Denave India Pvt. ltd. ( Nokia Mobile )
Gwalior
09.2017 - 08.2019
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Identified opportunities for cross-selling additional products and services.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Developed and implemented team strategies to increase sales productivity.
  • Conducted regular meetings with the team to review performance metrics and set objectives.

Sales Associate

Home credit India finance
Gwalior
07.2016 - 07.2017
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • I can finance MobilePhone, CDproductsor Two-wheelers.

  • Maintained up-to-date knowledge of store merchandise and policies.
  • Worked with fellow sales team members to achieve group targets.
  • Processed transactions using a point-of-sale system.

Education

MBA - Marketing

Jiwaji University
Gwalior
06-2018

Bachelor in Computer Application -

Jiwaji University
Gwalior
06-2015

12th -

Miss Hill H.S. School
Gwalior
03-2012

Skills

  • Inventory management
  • Sales strategy
  • Problem solving
  • Team leadership
  • Sales forecasting
  • Customer service
  • Cash handling
  • Employee training

Languages

Hindi
First Language
English
Elementary (A2)
A2

Affiliations

  • Volunteering
  • Marketing
  • Travelling
  • Photography

Accomplishments

Platoon commander in NCC

chess player

Timeline

Store Manager

Adarsh Mobile Store
09.2022 - 04.2025

Business Development Associate

Byjus - Think & learn pvt. ltd.
10.2021 - 08.2022

Store Manager

Total mobile Care
01.2020 - 07.2021

Sales Executive

JIE LIAN INDIA PVT. LTD. ( VIVOMOBILE )
09.2019 - 01.2020

Sales Representative Team Leader

Denave India Pvt. ltd. ( Nokia Mobile )
09.2017 - 08.2019

Sales Associate

Home credit India finance
07.2016 - 07.2017

MBA - Marketing

Jiwaji University

Bachelor in Computer Application -

Jiwaji University

12th -

Miss Hill H.S. School

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DIVYANK SHUKLA