Hi, I’m
Divyanka Srivastava
Summary
Dynamic Banking professional offering 10+ years of success in driving revenue, growing market share, and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures, and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
12
years of professional experience
1
Certification
Work History
Lentra AI, Pune
Client Success Manager
2023.04 - Current (1 year & 5 months)
Job overview
- Engage with and maintain a relationship with the CXO level in the client's company and help in increasing client stability.
- Closing a deal of new product sale to existing client which will help on generating of $ 1.2 Mn annually recurring.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Worked closely with Product Development Team and Service Delivery Team to create products that aligned with needs of $11 Mn annual revenue client.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Reached out to accounts regularly to check on needs, understand business operations, and offer services.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Assisted clients with strategic processes and provided them with necessary tools to achieve success.
- Planned, articulated, and executed client development strategies.
- Maintained a high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
- Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Collaborated with sales and product teams to address customer success objectives.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Yes Bank Ltd, Hyderabad
Product Sales Manager
2021.02 - 2022.02 (1 year)
Job overview
- Collaborated with Senior Management to launch Yes Bank's E-com Vertical on a pilot basis to serve emerging startups and FinTech, coordinated the project from ideation, developed implementation roadmap for PAN India rollout & monitored till execution
- Led the E-Com vertical of AP & Telangana region & was responsible for structuring business model for start-ups in accordance with RBI policy and guidelines to ensure regulatory compliance, prepared GTM strategy for Fintech firms, generating revenue up to INR 2 Mn in 2 quarters
- Conceptualized digital banking solutions & Transformation frameworks by understanding customer's requirement & business understanding in digital banking domain & microcredit facility, implementing govt schemes such as SVANIDHI in rural India by coupling payments & collections module & monitoring key metrics to ensure profitability.
- Managed & grew portfolio of SME & MSME clients having turnover above 500 Cr utilizing credit lines with Yes Bank & support them in availing Trade based Credit in Foreign Currency & INR to meet their cash flows in a working cycle.
- Strategized with business acquisition team & other stakeholders to maximize Bank ‘s lending book & Revenue of Telangana region by evaluating clients' business to offer them the right Trade finance solutions. Originated some of the largest deals, cumulating to ~USD 5.5 million from several clients
- Collaborated with different stakeholders & CXO level executive of companies & maintained a cordial relationship to achieve assigned target & cross selling opportunity.
- Achieved asset book growth from INR 250 Cr to INR 400 Crs in the span of 10 months by effectively managing portfolio & filling product gaps.
Kotak Mahindra Bank, Hyderabad
Product Sales Manager
2019.03 - 2021.02 (1 year & 11 months)
Job overview
- Oversaw 25 branches in the A.P.&T region to expand Kotak Mahindra bank's Digital Banking Business & increase the book growth & revenue generation.
- Spearheading end-to-end digital banking product transformation by analysing requirements , product fit and delivering final product & establishing maturity .
- Collaborated with NPCI to formulate their GTM strategy for the New digital product E-NACH. Managed multiple stakeholders internal as well as external for the successful completion of the project.
- Optimized branch sales force effectively with proper training and guidance on digital banking space, growing the revenue book to Rs 3 Cr, 23% YOY growth.
- Onboarded customers on new age digital banking products like Payment gateway, API,H2H etc & keeping adept with RBI guidelines based on business on digital banking products
- Product owner of structured product like Escrows, Nodal account & Payment aggregators and was responsible for all the deals of South region.
IndusInd Bank Ltd, Hyderabad
Solutions Manager
2014.03 - 2019.02 (4 years & 11 months)
Job overview
- Established a new team for Retail forex vertical in AP & Telangana and oversaw 52 branches, exceeding targets with a 17% YoY growth.
- Closed the biggest mandate of the region of Haj Payments by connecting with Chairperson of Haj Committee and convinced them route all transactions through IndusInd Bank generating INR 1.7Mn Revenue in 2 months .
- Led the project of first of its kind online forex card pilot & successfully able to launch under strict supervision & monitored it post launch for any further improvements & mitigate any challenges faced.
- Drafted and effectively implemented SOP s for FCNR deposits for the NRI banking Vertical, helping streamline the flow of FCNR FD creation for the banking
- Led the service team for corporate clients, recommending the right trade solutions to enable seamless cross-border transactions & ensure service levels.
- Achieve highest fee revenue in 2 successive quarters in a year Ensured smooth onboarding of corporate clients, in line with RBI's KYC guidelines, & performing CDD, EDD & CIP to ensure compliance & customer satisfaction
ICICI Bank Ltd, Chandigarh
Trade Desk Manager
2012.02 - 2014.02 (2 years)
Job overview
- Successfully launched new branch in the capacity of deputy branch, managing complete P&L operations of the branch.
- Single POC for all Trade & Corporate clients of ICICI Bank Ltd. Catering to all business needs like inward/outward remittances, Bank Guarantees, Letter of Credit, Packing credit, Forwards and other treasury services.
- Collaborated with business team & stakeholders, helped in consistent growth of trade fee book, 20 % YoY, helped in increasing revenue book impacting direct profitability of the Branch.
- Wore multiple hats of Trade Desk Manager as well as Deputy branch manager to maximize branch's profitability.
Education
Indian Institute of Management , Ahmedabad , Ahmedabad
MBA
04.2023
Manipal University , Bengaluru
PGDBF from Banking & Finance
2012
Uttar Pradesh Technical University , Bengaluru
Bachelor of Technology from Computer Science
2012
Skills
- Client Management
- Portfolio Management
- Fintech-Consulting
- Digital Transformation
- Account Management
- Professional Relationships
- Stakeholder Relationships
- Digital Lending
- Stakeholder Management
- SaaS
- GTM Roadmap & Strategy
- Revenue Generation
- Excellent Communication Skill
- Negotiating Skills
Accomplishments
• Awarded 25% school fee scholarship for distinguished profile and career achievements by IIM-Ahmedabad.
• Collaborated with NPCI on behalf of Kotak Mahindra bank, on the launch of new Digital product E-NACH & led GTM strategy.
• Received Service excellence award for increasing the service score of the region in IndusInd Bank.
• Vertical Head for BFSI segment in the Placement Committee of PGPX class of 2023.
Certification
- Certificate examination of IIBF in AML & KYC
- Six Sigma certified from Henry Harvin
Timeline
Client Success Manager
Lentra AI
2023.04 - Current (1 year & 5 months)
Product Sales Manager
Yes Bank Ltd
2021.02 - 2022.02 (1 year)
Product Sales Manager
Kotak Mahindra Bank
2019.03 - 2021.02 (1 year & 11 months)
Solutions Manager
IndusInd Bank Ltd
2014.03 - 2019.02 (4 years & 11 months)
Trade Desk Manager
ICICI Bank Ltd
2012.02 - 2014.02 (2 years)
Indian Institute of Management , Ahmedabad
MBA
Manipal University
PGDBF from Banking & Finance
Uttar Pradesh Technical University
Bachelor of Technology from Computer Science
- Certificate examination of IIBF in AML & KYC
- Six Sigma certified from Henry Harvin
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