Divyansh Athankar
Bhopal
Summary
Customer service experience - selling, negotiating, and influencing, analysis management skills. A formal accounting qualification along with knowledge of the business environment, product knowledge, and financial awareness Analytical ability which allows to multitask Problem Solving attitude helps making decisions Team oriented attitude helps strengthening the bond between team members to work in fast paced environment and result in high productivity Ability to communicate and build productive relationships with customers Knowledge of technology such as MS Office.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse & Receiving Supervisor
Canadian Tire
Toronto
06.2021 - 10.2024
- Inventory management includes receiving orders, stocking, scanning, along with computerized inventory management, and forwarding goods for claims.
- Warehousing handling, keeping it clean, and organized.
- Ensure shipments and ad inventory transaction accuracy.
- Experience using multiple software like AS400, Frontier, Online HUB, and Reference Library.
- Supervises and assists team members in daily operations to meet established productivity goals.
- Assists in selecting and orienting new employees, store opening, and closing responsibilities.
- Analyzed data to identify trends in supply chain performance, suggesting improvements as needed.
- Utilized computer software programs such as Microsoft Excel to track inventory levels.
Financial Service Representative
Gatesone (Costco MasterCard) CIBC Bank
Toronto
06.2022 - 02.2023
- Helped clients review their transactions.
- Issue card for clients reporting lost and stolen.
- Troubleshoot client's card that is having an issue, like a declined transaction.
- Navigated through computer systems such as Chordiant, TS2, Telagant, and ECIF.
- Knowledge of Outlook, Microsoft Office, OneNote, etc.
- Building a strong relationship with clients via effective communication.
- Maintaining and respecting client privacy.
- Following the banking procedure.
- Taking care of inbound, outbound calls, and escalating when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
International Business Management - LOGISTICS SYSTEM
ST. Clair College
Windsor, Ontario, Canada04.2021
Certificate Course - GST and Customs
MS University of Baroda
Vadodara, Gujarat, India10.2019
Bachelor of Commerce -
MS University of Baroda
Vadodara, Gujarat, India05.2019
Skills
- Customer service experience
- Selling
- Negotiating
- Influencing
- Analysis management skills
- Formal accounting qualification
- Knowledge of business environment
- Product knowledge
- Financial awareness
- Analytical ability
- Multitasking
- Problem solving
- Team oriented
- Communication
- Building productive relationships
- Knowledge of technology
- MS Office
- Inspection and Quality Control
- Interpersonal Skills
- Shipping and receiving
- Computer Skills
- Teamwork and Cooperation
- Effective Communication
- Freight coordination
- Certified Forklift Driver
Certification
GST and Custom Certification
Voluntaryexperience
- Call Center Intern, Collabra, India, Product query solving, sales and marketing
- Student Coordinator, Dhoom Festival, Parul University, India, Handled accommodation and meals of students, explained events, encouraged participation, collected fees
Objectiveandskills
- Customer service experience - selling, negotiating, and influencing
- Analysis management skills
- Formal accounting qualification with knowledge of the business environment
- Product knowledge and financial awareness
- Analytical ability to multitask
- Problem-solving attitude for decision making
- Team-oriented attitude for high productivity
- Ability to communicate and build productive relationships with customers
- Knowledge of technology such as MS Office
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Upper Intermediate (B2)
B2
Timeline
Financial Service Representative
Gatesone (Costco MasterCard) CIBC Bank
06.2022 - 02.2023
Warehouse & Receiving Supervisor
Canadian Tire
06.2021 - 10.2024
International Business Management - LOGISTICS SYSTEM
ST. Clair College
Certificate Course - GST and Customs
MS University of Baroda
Bachelor of Commerce -
MS University of Baroda
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