Divyansh Kala
Associate Consultant-Azure
Lucknow
Summary
A results-driven IT professional with over 3 years of experience in Azure administration, technical support, and IT service management. Skilled in managing Azure-hosted Virtual Machines, backup solutions, and networking, with expertise in Active Directory, DNS, DHCP, and Group Policies. Experienced in managing Azure Intra ID and Microsoft In-tune for device management and security, ensuring seamless resource management across cloud environments.
I have a strong background in installing, managing, and upgrading Windows Servers (2008-2019), alongside troubleshooting telephony systems, including Voice processes. With hands-on experience in ITIL practices such as Incident Management, Request Fulfillment, and Change Management, I am adept at driving operational efficiency and enhancing service delivery. Additionally, my expertise extends to platforms like Dynamics 365, Power Platform, Exchange Online, and SharePoint Online. I am committed to improving system performance and delivering exceptional customer satisfaction.
Overview
1824
1824
years of professional experience
17
17
years of post-secondary education
Work History
Specialist Software Engineer
HCL Technologies (Lloyd's Register)
01.202 - Current
- Managed Azure Active Directory, Microsoft In-tune, and Microsoft Entra ID to provision users, deploy security policies, and automate device management.
- Administered Azure Virtual Machines and backup solutions, ensuring high availability and disaster recovery readiness.
- Led incident, problem, and change management using ITIL V4 best practices to improve SLA compliance.
- Conducted advanced troubleshooting for cloud and on-premises environments, reducing ticket resolution time by 20%.
- Assisted in privileged access management (PAM), security role activations, and application deployments.
- Worked with Exchange Online, SharePoint Online, and OneDrive for Business, optimizing collaboration and security settings
Voice Network Engineer
HCL Technologies
04.2022 - 12.2023
- Conducted provisioning of IP phones, extensions, hunt groups, call routing, and dial plans to meet organizational communication
and operational needs. - Collaborated with telecommunication carriers, including BT, AT&T, Granite, and Colt, to manage service disconnections and troubleshoot critical voice issues efficiently.
- Implemented ITIL-aligned Change Management processes within ServiceNow, driving operational efficiency and minimizing system downtime.
- Partnered with telecom carriers like BT, Verizon, AT&T, and Colt to resolve PRI/SIP trunk issues, ensuring smooth call flow management and uninterrupted Voice services.
Education
Highschool -
St. Paul's College
Lucknow 04.2004 - 06.2016
Intermediate -
City Montessori School
Lucknow 07.2016 - 06.2018
B.voc(Software Development) - Computer Engineering
National PG College
Lucknow 07.2018 - 08.2021
Skills
Incident Management
Change Management
Problem Managment
Azure active directory
Java
Python
Project Co-ordination
Microsoft Intra Id
Request and Access Management
ITIL
Team Leadership
Communication skills
MS Office
Service Now
Ticketing and Documentation
Presentation skills
Invoicing
Processes Optimization
Languages
- English
- Hindi
Timeline
Voice Network Engineer
HCL Technologies
04.2022 - 12.2023
B.voc(Software Development) - Computer Engineering
National PG College
07.2018 - 08.2021
Intermediate -
City Montessori School
07.2016 - 06.2018
Highschool -
St. Paul's College
04.2004 - 06.2016
Specialist Software Engineer
HCL Technologies (Lloyd's Register)
01.202 - Current
Similar Profiles
Laura GodwinLaura Godwin
Global Process Owner Billing at Lloyd's RegisterGlobal Process Owner Billing at Lloyd's Register
Yogesh LuharYogesh Luhar
Renewables Lead - Technical Specialist at Lloyd's Register Quality AssuranceRenewables Lead - Technical Specialist at Lloyd's Register Quality Assurance
ROFEN G AROFEN G A
Naval Architect - Assistant Specialist at Lloyd's RegisterNaval Architect - Assistant Specialist at Lloyd's Register