Divyansh Mishra
Ghaziabad
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
Insight customer call solution PVT LTD
Noida
10.2023 - 03.2024
- Provided technical support for customers in resolving product issues.
- Cultivated long-term relationships with decision makers at target companies.
- Analyzed customer needs and provided solutions tailored to their individual requirements.
- Evaluated customer feedback in order to improve service quality levels.
- Used cold calling and networking to sell products and services.
- Contacted current and potential clients to promote products and services.
- Enhanced sales volume through skilled support to both new and inactive customers.
Customer Support Executive
Ienergizer IT Services PVT LTD
08.2021 - 09.2023
- Maintained accurate records of customer interactions.
- Resolved customer issues in a timely manner.
- Performed troubleshooting on technical problems.
- Developed solutions to address customer complaints.
- Provided support during peak periods of activity.
Education
BBA - Business Administration
JS University
Sikohabad07-2022
12 Standard - English Literature
NIOS
Noida05-2019
Skills
- Sales Development
- Product Sales
- Customer Needs Assessment
- Promotional support
- Excellent communication skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Relationship selling
- Reliable and punctual
- Customer Service
- Verbal/written communication
- Listening Skills
- Flexible Schedule
- Service-oriented
- Time Management
- B2B sales and customer service
- Positive and professional
- Cold-calling
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Sales Associate
Insight customer call solution PVT LTD
10.2023 - 03.2024
Customer Support Executive
Ienergizer IT Services PVT LTD
08.2021 - 09.2023
BBA - Business Administration
JS University
12 Standard - English Literature
NIOS
Similar Profiles
SREERAM NSSREERAM NS
TEAM LEADER at VERTEX CUSTOMER SOLUTION PVT LTDTEAM LEADER at VERTEX CUSTOMER SOLUTION PVT LTD
Lian OlivaresLian Olivares
Customer Service/Inside Sales Representative at Insight Customer ExperienceCustomer Service/Inside Sales Representative at Insight Customer Experience
Actiavous CobbActiavous Cobb
Folklift at Customer Insight GroupFolklift at Customer Insight Group