Divyansh Swarnkar Kommoju
Customer Support , Safety officer
Visakhapatnam
Summary
Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career. Well-established occupational health and safety specialist offering more than 6 years of expertise. Exceptional experience in safety and compliance inspections. Known for excellent skills and knowledge Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments. Fantastic at problem-solving and verifying [Area of expertise information. Proficient in field examinations and configuring driving simulators. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Manager
SD Foods
03.2022 - Current
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
Customer Support Specialist
Sonovision
11.2022 - 01.2024
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Streamlined support processes for increased efficiency and reduced response times.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Led initiatives aimed at boosting team morale through recognition programs, incentives, or other motivational strategies designed to encourage top-notch performance from every member of the support staff.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served customer account and technical needs across 180 daily calls, consistently meeting productivity and quality targets.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
Safety Officer
Larsen & Toubro
06.2021 - 09.2022
- Developed effective lockout/tagout procedures to minimize risks associated with equipment maintenance activities.
- Contributed to the development of a robust contractor management program, enforcing strict adherence to safety guidelines for all external personnel working onsite.
- Enhanced emergency response times by developing and executing comprehensive evacuation plans.
- Established strong relationships with local first responders for enhanced coordination during emergencies at the facility.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.
- Championed regular toolbox talks on various safety topics, contributing to a well-informed workforce committed to safe practices.
- Led cross-functional teams in reviewing new equipment installations or process modifications, ensuring compliance with safety standards and regulations.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
- Investigated incidents thoroughly, identifying root causes and implementing preventive measures accordingly.
- Recognized, documented, and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Developed risk assessment models to identify potential compliance risks.
- Created and maintained compliant work environment.
- Kept informed regarding pending industry changes, trends or best practices.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Identified gaps in existing compliance processes and recommended updates.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Education
Bachelor of Arts - COMMERCE
SRI Chaitnaya Degree College
VISAKHAPATNAM 04.2001 -
High School Diploma -
SR INSTITUTE OF FIRE AND SAFETY
Visakhapatnam, India 04.2001 -
High School Diploma -
VIDYA JYOTHI
Jagdalpur, India 04.2001 -
High School Diploma -
ST'XAVIERS HIGH SCHOOL
Jagdalpur, India 04.2001 -
Skills
Customer Education
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing with accuracy and efficiency.
- Supervised team of 10 staff members.
- Collaborated with team of 3 in the development of.
Timeline
Customer Support Specialist
Sonovision
11.2022 - 01.2024
Manager
SD Foods
03.2022 - Current
Safety Officer
Larsen & Toubro
06.2021 - 09.2022
Bachelor of Arts - COMMERCE
SRI Chaitnaya Degree College
04.2001 -
High School Diploma -
SR INSTITUTE OF FIRE AND SAFETY
04.2001 -
High School Diploma -
VIDYA JYOTHI
04.2001 -
High School Diploma -
ST'XAVIERS HIGH SCHOOL
04.2001 -
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