Aarti Shukla
Greater Noida
Summary
Results-oriented Business Development and Operations professional with 14+ years of experience driving revenue growth, building strategic partnerships, and optimizing operations in the Indian market. Known for efficiently managing vendor records, payments, and payroll while maintaining official filing systems. Skilled in handling client and corporate requests, delivering exceptional service, and generating leads through effective contact sourcing. Proficient in web applications, Excel, MS Office, and Internet tools. Committed to streamlining processes, tracking business metrics, managing stock and maintenance logs, and delivering insights through weekly reporting.
Overview
13
13
years of professional experience
Work History
Client Relationship Manager
Angel INN & Suites Pvt. Ltd.
Greater Noida
04.2021 - Current
- Tracked client feedback consistently, providing timely insights and reports to management to enhance service quality and client satisfaction
- Maintained detailed staff records, facilitating efficient communication and coordination between team members and management
- Conducted weekly training sessions to upskill staff, ensuring adherence to company standards and service excellence
- Developed strategic corporate partnerships, generating leads and fostering longterm business relationships
- Organized and led meetings with corporate clients to secure partnerships and enhance business opportunities
- Monitored and maintained comprehensive records of sales and weekly work activities, supporting data-driven decision-making and operational transparency
Branch Manager
Sswag 18 Group of Hotels
Greater Noida
01.2019 - 01.2021
- Oversaw branch operations, including stock management, housekeeping, and front desk functions, ensuring a seamless guest experience
- Served as the primary reporting head for front desk activities, addressing and resolving client inquiries promptly while keeping senior management informed
- Maintained comprehensive office records and filing systems, ensuring accuracy and accessibility of documentation
- Managed departmental purchase records, tracking inventory levels and addressing departmental needs efficiently
- Led and coordinated team efforts across multiple functions, contributing to the overall operational efficiency and service standards of the branch
Operations Administrative Manager
Mothers' Pride & Presidium Schools
01.2015 - 01.2019
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Maintained comprehensive records of all purchased and distributed items, ensuring accurate stock levels to meet institutional needs.
- Organized and supported school events, overseeing logistics to ensure smooth execution and alignment with budgets.
- Managed budgets for multiple departments, maintaining financial records, and overseeing salary disbursements in alignment with budgetary constraints.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Head Of Branch Operations
LAUGHING BUDDHA ACADEMY, KANPUR
Kanpur
04.2012 - 03.2015
- Oversaw the day-to-day functions of the branch, including management of staff and coordination across departments to ensure smooth operations.
- Directed the admissions process, handled fee collection, and ensured timely deposits, maintaining clear and organized records.
- Talent Acquisition & Development: Led the recruitment, training, and skill development of teaching staff, fostering a productive learning environment, and ensuring high standards of educational delivery.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
B.ed -
Kanpur University
Kanpur06-2015
Master of Arts - English Language
Kumaun University
Nainital, Uttrakhand05-2001
Bachelor of Arts - Meerut University
Bangurnagar Degree College
Meerut, Uttar Pradesh, India01.2000
Skills
- Business Development and Sales
- Strategy
- Relationship Management
- Team Leadership and Management
- Client Relationship Management
- Excellent Communication and Presentation Skills
- MS-Office (Word, Excel & Power Point)
- ERP / Web applications
- Up-selling and cross-selling techniques
- Relationship building and management
- Relationship cultivation and retention
- Sales
- Operational strategies
Languages
- English
- Hindi
Personal Information
Nationality: Indian
Timeline
Client Relationship Manager
Angel INN & Suites Pvt. Ltd.
04.2021 - Current
Branch Manager
Sswag 18 Group of Hotels
01.2019 - 01.2021
Operations Administrative Manager
Mothers' Pride & Presidium Schools
01.2015 - 01.2019
Head Of Branch Operations
LAUGHING BUDDHA ACADEMY, KANPUR
04.2012 - 03.2015
B.ed -
Kanpur University
Master of Arts - English Language
Kumaun University
Bachelor of Arts - Meerut University
Bangurnagar Degree College
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