DIVYANSHI SINGH
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Branch Relationship Executive
SBI CARDS
11.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing and resolving concerns and complaints.
- Developed strong client relationships through excellent communication skills and personalized attention to customers'' needs.
- Supported branch manager in preparing regular reports on sales performance, customer feedback, and market trends for senior leadership review.
- Organized educational events for customers on topics such as credit management, fraud prevention, and investment opportunities.
- Acted as a liaison between the branch and regional management, addressing concerns and providing updates on local activities.
- Boosted sales of banking products by consistently meeting assigned targets and promoting services to potential clients.
- Maintained up-to-date knowledge of bank offerings, enabling informed recommendations tailored to individual customer needs.
- Coordinated efforts with other departments when required, fostering a collaborative work environment across all functional areas within the organization.
- Improved operational efficiency by identifying areas for improvement and implementing process changes as necessary.
- Assisted in implementing marketing strategies to attract new clients and expand the branch''s reach within the community.
- Ensured timely completion of daily tasks such as cash balancing, transaction verification, account opening/closing procedures, among others.
- Managed branch operations efficiently, ensuring compliance with bank policies and procedures.
- Participated in corporate training programs to continuously develop professional skills relevant to the banking industry.
- Collaborated with team members to achieve branch goals, sharing best practices for customer service and product knowledge.
- Provided support to colleagues during peak hours by assisting with customer inquiries and transactions as needed.
TELE CALLER
UNIQUIE INSTITUTE
10.2021 - 03.2022
- Enhanced communication skills through regular training sessions and workshops offered by the organization.
- Supported marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
- Navigated multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Identified areas of improvement within the telecaller process by monitoring call recordings and implementing necessary changes accordingly.
- Established trust with clients through transparent communication about product features, benefits, and limitations.
- Assisted in developing scripts for outbound calls, resulting in more effective communication with potential clients.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Contributed to team success by consistently meeting or exceeding set performance targets.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Provided immediate assistance to colleagues when needed, fostering a collaborative work environment within the team.
- Provided valuable feedback to management regarding product offerings and pricing based on customer reactions during telephonic interactions.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
Education
X -
XII - undefined
Bachelor of Commerce (B.com) -
University of Allahabad
Diploma in Financial Accounting (DFA) -
University of Allahabad
COURSE ON COMPUTER CONCEPTS (CCC) -
National Institute of Electronics & IT
"O" LEVEL -
National Institute of Electronics & IT
TALLY 2.0 -
INSTITUTE OF ACCOUNTANCY
Skills
Real Time Goal Oriented
Project Handling
Quick Grasp on Innovative Ideas
Financial product knowledge
Client Retention Strategies
Cross-selling expertise
Goal Oriented Approach
Relationship building and management
Relationship building and management
Recordkeeping requirements
Financial Advising
Certification
DODGEBALL TOURNAMENT
Timeline
Branch Relationship Executive
SBI CARDS
11.2022 - 10.2023
TELE CALLER
UNIQUIE INSTITUTE
10.2021 - 03.2022
X -
XII - undefined
Bachelor of Commerce (B.com) -
University of Allahabad
Diploma in Financial Accounting (DFA) -
University of Allahabad
COURSE ON COMPUTER CONCEPTS (CCC) -
National Institute of Electronics & IT
"O" LEVEL -
National Institute of Electronics & IT
TALLY 2.0 -
INSTITUTE OF ACCOUNTANCY