Divyanshi Tiwari
New Delhi
Summary
Operations and licensing leader with over 6 years of experience in managing global licensing workflows and optimizing processes. Proven track record in building scalable systems and enhancing partnerships, resulting in significant efficiency improvements. Expertise in aligning strategy with execution to drive growth and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead, Licensing & Inventory
Monotype Solutions India
07.2024 - Current
- Lead a newly formed team of 5+ Analysts and Foundry Administrators, building accountability frameworks and career development plans.
- Spearheaded migration of licensing and inventory workflows from Zendesk to Salesforce, enabling seamless cross-functional collaboration.
- Introduced sprint-based ticket management, cutting turnaround time by 30% while absorbing a 150% surge in weekly requests (70+ per week).
- Partner with senior leadership on 200+ global foundry partnerships, aligning communication and licensing strategies.
- Delivered capacity and trend reports that influenced resourcing decisions and secured headcount expansion.
Associate Process Lead – Market Intelligence
Monotype Solutions India
01.2023 - 07.2024
- Designed a business process management system, improving process compliance by 40%.
- Developed process control strategies to reduce variability and stabilize workflows.
- Drove change management initiatives and coordinated with external vendors on workflow platform projects.
- Designed change management plans for 40+ Market Research members, combining technical and practice modules.
IP Enforcement Analyst
Monotype Solutions India
04.2022 - 12.2022
- Re-engineered license check process, reducing end-to-end turnaround by 40%.
- Collaborated with Legal, Sales, and Research teams across AMER, EMEA, and APAC to enhance systemic workflows.
- Implemented work quality measures to drive SHO process improvement.
- Mentored and trained 52+ team members across regions to apply research insights for business opportunities and enforcement improvements.
Market Research Associate
Monotype Solutions India
01.2020 - 03.2022
- Supported Enterprise Sales through customer and market intelligence projects.
- Helped scale the Market Research team in India from 6 to 30+ members.
Business Development Executive
Crazysoft.in
01.2017 - 12.2019
- Supported BD team and client acquisition.
- Consistently exceeded sales targets assigned to the role.
Market Research Intern
BIZVIN
01.2017 - 12.2019
- Delivered industry research projects (e.g., future of co-working spaces in India).
Tax Consultant Intern
Corwhite Solutions
01.2017 - 12.2019
- Filed tax returns for multiple clients.
Education
B.Com. (Hons.) -
Delhi University
New Delhi01.2017
Skills
- Licensing & rights management
- Workflow and process optimization
- Business process management
- Leadership and team development
- Stakeholder and foundry partnerships
- Change management
- Strategic planning & problem solving
- Data-driven decision making
- Cross-functional collaboration
- Tools: Salesforce, Zendesk, Power BI, JIRA, MS Office, Figma, Canva, Miro Board
Certification
- DL-101: General Course on Intellectual Property, WIPO
- Information Technology, ICAI
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Lead, Licensing & Inventory
Monotype Solutions India
07.2024 - Current
Associate Process Lead – Market Intelligence
Monotype Solutions India
01.2023 - 07.2024
IP Enforcement Analyst
Monotype Solutions India
04.2022 - 12.2022
Market Research Associate
Monotype Solutions India
01.2020 - 03.2022
Business Development Executive
Crazysoft.in
01.2017 - 12.2019
Market Research Intern
BIZVIN
01.2017 - 12.2019
Tax Consultant Intern
Corwhite Solutions
01.2017 - 12.2019
B.Com. (Hons.) -
Delhi University
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