Divyapalsinh Dodiya
Vadodara
Summary
Dynamic professional with extensive experience in customer service and cash management at IndusInd Bank. Proven track record in enhancing customer satisfaction and optimizing payment processing. Recognized for reliability and teamwork, successfully managing high-volume transactions while fostering strong client relationships in Stemmons. Expertise in cash handling and a commitment to integrity drive operational excellence.
Overview
12
12
years of professional experience
Work History
Cashier Cum Clerk
M.S.Co-Operative Bank Ltd.
06.2012 - 01.2024
- Greeted customers entering Bank and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers.
- Welcomed customers and helped determine their needs.
- Adhered to strict safe deposit box operations and guidelines.
- Assisted the supervisor with audits and daily balancing of the vault.
- Organized 200+ customer transaction receipts on daily basis so that they could be properly filed in a timely manner.
- Assumed a leadership role in the absence of the supervisor and maintained bank’s normal operations and procedures.
- Maintained Cash transactions over 160+ daily.
- Worked as front desk executive to handled customer queries.
- Prepared and completed loan files like vehicle loan, jat jamin loan and housing loan.
Treasury-Executive
Stemmons Business Services Pvt Ltd.
11.2016 - 05.2022
- Provided expert guidance to senior management on treasury-related matters, contributing to strategic decision-making processes.
- Initiate and execute daily transactions, including wires, Achs, Checks, EFT payments.
- Reconcile daily cash activity, record accounting entries, cash receipt and cash disbursements on daily basis.
- Identify, analyze and resolve daily cash errors made by accountants and senior accountants before posting entries.
- Updating and finalize all transactions such as cash disbursements, utility payments and ACH by the day end process.
- Developed comprehensive risk management framework to monitor and mitigate financial risks, ensuring treasury policy compliance.
- Collaborated with other departments in developing budgets, long-term financial plans, and monitoring performance against targets.
- Established efficient payment systems to support timely vendor payments and reduce transactional risks.
- Led a team of treasury professionals responsible for daily operations such as cash positioning, funding decisions, risk management, and reporting.
Customer Service Executive
Concentrix ( Aditya Birla Capital)
02.2015 - 11.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- I have organized, managed and tracked multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
- Provided complete and satisfactory answer to the customer queries via e mail and call.
- Promoted Mutual Fund products by various campaignsEnhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Associate Manager - Cash
IndusInd Bank
01.2014 - 08.2014
- Remedied issues and conflicts among workers using negotiation and active listening.
- Process standard teller transactions for customers including service client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, correcting discrepancies.
- Balance Automated Teller Machine, teller cash dispensers ( TCDs )/ Teller Cash Recyclers(TCR) often totaling more than Rs. 7,00,000/-.
- Process 25+ customer transactions per hour with extreme attention to detail.
- Selling CASA along with LI
- Respond to customer account inquiries totaling 125+ accounts weekly.
- Payments of gold loan disbursement and keeping gold in safe vault.
- Processed EFT / RTGS and Demand Draft Transactions.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with Customer for better service.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Education
MBA - Accounting And Finance
Divs Academy
Vadodara06-2013
Post Graduation Diploma in Marketing Management - Marketing Management And Research
The Maharaja Sayajirao University Of Baroda
Vadodara07-2009
Post Graduation Diploma in Business Management - Business Administration And Management
The Maharaja Sayajirao University of Baroda
Vadodara07-2008
B.com - Accounting And Finance
The Maharaj Sayajirao University Of Baroda
Vadodara06-2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Payment processing
Travelling - Reading
Mostly i like to track mountains.
Reading different kind of books like novels and fictions
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)
Timeline
Treasury-Executive
Stemmons Business Services Pvt Ltd.
11.2016 - 05.2022
Customer Service Executive
Concentrix ( Aditya Birla Capital)
02.2015 - 11.2016
Associate Manager - Cash
IndusInd Bank
01.2014 - 08.2014
Cashier Cum Clerk
M.S.Co-Operative Bank Ltd.
06.2012 - 01.2024
MBA - Accounting And Finance
Divs Academy
Post Graduation Diploma in Marketing Management - Marketing Management And Research
The Maharaja Sayajirao University Of Baroda
Post Graduation Diploma in Business Management - Business Administration And Management
The Maharaja Sayajirao University of Baroda
B.com - Accounting And Finance
The Maharaj Sayajirao University Of Baroda
Similar Profiles
NAVEENKUMAR MUNIRAJUNAVEENKUMAR MUNIRAJU
Junior Assistant at The Rajajinagar Co-operative Bank LimitedJunior Assistant at The Rajajinagar Co-operative Bank Limited
Sanjali TilluSanjali Tillu
Manager at Cosmos Co-operative BankManager at Cosmos Co-operative Bank
Vishal SuvarnaVishal Suvarna
Deputy Junior Officer at Bharat Co-operative BankDeputy Junior Officer at Bharat Co-operative Bank