Divya Prakash Rout
Bangalore
Summary
Adept at driving operational excellence and team performance, my tenure at Telus International showcases a proven track record in optimizing productivity and achieving over 88% quality metrics. Leveraging strong analytical skills and a detail-oriented approach, I excel in streamlining processes and enhancing efficiency, evidenced by a 35% improvement in work quality and quantity.
Overview
5
5
years of professional experience
Work History
Team Leader
Reverie
Bengaluru
02.2024 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
Project Coordinator
Telus International
Bengaluru
10.2021 - 08.2023
- Ensure quality control and deliver projects within budget and scope.
- Provide regular project status updates to senior management.
- Develop and maintain project documentation, including project plans and schedules.
- Conduct regular team meetings and provide guidance and support.
- Monitor and track project progress, and ensure adherence to deadlines.
- Assign tasks and responsibilities to team members.
- Set project goals, objectives, and timelines.
- Supporting in project strategies, ensuring projects adhere to frameworks, and all documentation is maintained appropriately for each project, and assessing project risks and issues, providing solutions wherever applicable.
- Managing operations involving resource mobilization and execution within timelines; tracked productivity and quality metrics/measurements (KPIs); conducted internal audits, reported non-conformances, identified root causes.
- Imparting training to new joiners and helping them understand the process.
- Proficiency in leading multiple teams in India and abroad; significantly achieved and maintained quality above 88%.
- Pivotal in creating a method of capturing an error, which helped the team to discuss individual issues/problems and help in micromanagement.
- Pioneered in working on creating a tracker and maintaining time for the team members, thus resulting in improving the work quantity and quality over 35%.
Operations Associate
Embibe
Bengaluru
01.2020 - 10.2021
- Managed relationships with vendors and suppliers to ensure timely delivery of goods and services.
- Collaborated with cross-functional teams to improve operational efficiency and effectiveness.
- Updated and monitored project plans, timelines/schedules, and resources.
- Designed necessary presentation materials for meetings and ensured project deadlines.
- Assured project changes and bottlenecks by providing administrative support as needed.
- Conducted project meeting administration, including booking calls, meeting rooms, and circulating minutes.
- Created video for the learning app (EMBIBE).
- Efficiently onboarded language translators and also took interviews of vendors.
- Content translation and content integration into the system.
Operations Associate
Flipkart
Bengaluru
07.2019 - 12.2019
- Assisted in the development and implementation of operational strategies to improve efficiency and productivity.
- Maintained and monitored project plans, project timelines/schedules, and resources.
- Undertook project tasks as required and contributed to the development of project strategies.
- Supported the team in finding the issues of VR headsets and managed the database of contact trainers during BBD (Big Billion Days).
- Coordinated the SPARK, L&D strategy meetup of CL, and FC/MH.
- Communicated for meeting with vendors and internal team members, including training and issue resolution.
- Helped the team in finding the issues of VR headsets.
Education
MBA - Marketing & Management
New Horizon College of Engineering
Bangalore, India06.2019
B.Com - Commerce
HA College Of Commerce
Ahmedabad, India04.2017
Skills
- Ability to analyze data and generate reports to track and measure team performance, and identify areas for improvement
- Strong attention to detail, ensuring accuracy, and quality in all operational processes
- Experience in developing and implementing operational strategies to optimize productivity and achieve business goals
- Proven ability to effectively communicate with team members, stakeholders, and clients to ensure smooth operations and
- Customer satisfaction
- Proficient in using Excel and Google Sheets to manage and track operational activities and performance
- Excellent problem-solving abilities, with a track record of successfully resolving complex operational issues
- Ability to multitask and prioritize tasks effectively, while maintaining a high level of attention to detail
- Proven ability to streamline processes and improve operational efficiency, resulting in cost savings and increased
Languages
Hindi
First Language
English
Advanced (C1)
C1
Odiya
Beginner
A1
Timeline
Team Leader
Reverie
02.2024 - Current
Project Coordinator
Telus International
10.2021 - 08.2023
Operations Associate
Embibe
01.2020 - 10.2021
Operations Associate
Flipkart
07.2019 - 12.2019
MBA - Marketing & Management
New Horizon College of Engineering
B.Com - Commerce
HA College Of Commerce
Languages
- English - Advanced
- Hindi - Bilingual or Proficient
Similar Profiles
Robert Robbie Bernardo Jr.Robert Robbie Bernardo Jr.
Tatoo Artist at ReverieTatoo Artist at Reverie
Savannah PainterSavannah Painter
Retail Keyholder at ReverieRetail Keyholder at Reverie
Peyton LovellPeyton Lovell
FOH Team Member at Reverie CafeFOH Team Member at Reverie Cafe