Divya Prakash Rout
Bangalore
Summary
Adept at driving operational excellence and team performance, my tenure at Telus International showcases a proven track record in optimizing productivity and achieving over 88% quality metrics. Leveraging strong analytical skills and a detail-oriented approach, I excel in streamlining processes and enhancing efficiency, evidenced by a 35% improvement in work quality and quantity.
Overview
5
5
years of professional experience
Work History
Team Leader
Reverie
Bengaluru
02.2024 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
Project Coordinator
Telus International
Bengaluru
10.2021 - 08.2023
- Ensure quality control and deliver projects within budget and scope.
- Provide regular project status updates to senior management.
- Develop and maintain project documentation, including project plans and schedules.
- Conduct regular team meetings and provide guidance and support.
- Monitor and track project progress, and ensure adherence to deadlines.
- Assign tasks and responsibilities to team members.
- Set project goals, objectives, and timelines.
- Supporting in project strategies, ensuring projects adhere to frameworks, and all documentation is maintained appropriately for each project, and assessing project risks and issues, providing solutions wherever applicable.
- Managing operations involving resource mobilization and execution within timelines; tracked productivity and quality metrics/measurements (KPIs); conducted internal audits, reported non-conformances, identified root causes.
- Imparting training to new joiners and helping them understand the process.
- Proficiency in leading multiple teams in India and abroad; significantly achieved and maintained quality above 88%.
- Pivotal in creating a method of capturing an error, which helped the team to discuss individual issues/problems and help in micromanagement.
- Pioneered in working on creating a tracker and maintaining time for the team members, thus resulting in improving the work quantity and quality over 35%.
Operations Associate
Embibe
Bengaluru
01.2020 - 10.2021
- Managed relationships with vendors and suppliers to ensure timely delivery of goods and services.
- Collaborated with cross-functional teams to improve operational efficiency and effectiveness.
- Updated and monitored project plans, timelines/schedules, and resources.
- Designed necessary presentation materials for meetings and ensured project deadlines.
- Assured project changes and bottlenecks by providing administrative support as needed.
- Conducted project meeting administration, including booking calls, meeting rooms, and circulating minutes.
- Created video for the learning app (EMBIBE).
- Efficiently onboarded language translators and also took interviews of vendors.
- Content translation and content integration into the system.
Operations Associate
Flipkart
Bengaluru
07.2019 - 12.2019
- Assisted in the development and implementation of operational strategies to improve efficiency and productivity.
- Maintained and monitored project plans, project timelines/schedules, and resources.
- Undertook project tasks as required and contributed to the development of project strategies.
- Supported the team in finding the issues of VR headsets and managed the database of contact trainers during BBD (Big Billion Days).
- Coordinated the SPARK, L&D strategy meetup of CL, and FC/MH.
- Communicated for meeting with vendors and internal team members, including training and issue resolution.
- Helped the team in finding the issues of VR headsets.
Education
MBA - Marketing & Management
New Horizon College of Engineering
Bangalore, India06.2019
B.Com - Commerce
HA College Of Commerce
Ahmedabad, India04.2017
Skills
- Ability to analyze data and generate reports to track and measure team performance, and identify areas for improvement
- Strong attention to detail, ensuring accuracy, and quality in all operational processes
- Experience in developing and implementing operational strategies to optimize productivity and achieve business goals
- Proven ability to effectively communicate with team members, stakeholders, and clients to ensure smooth operations and
- Customer satisfaction
- Proficient in using Excel and Google Sheets to manage and track operational activities and performance
- Excellent problem-solving abilities, with a track record of successfully resolving complex operational issues
- Ability to multitask and prioritize tasks effectively, while maintaining a high level of attention to detail
- Proven ability to streamline processes and improve operational efficiency, resulting in cost savings and increased
Languages
- English - Advanced
- Hindi - Bilingual or Proficient
Languages
Hindi
First Language
English
Advanced (C1)
C1
Odiya
Beginner
A1
Timeline
Team Leader
Reverie
02.2024 - Current
Project Coordinator
Telus International
10.2021 - 08.2023
Operations Associate
Embibe
01.2020 - 10.2021
Operations Associate
Flipkart
07.2019 - 12.2019
MBA - Marketing & Management
New Horizon College of Engineering
B.Com - Commerce
HA College Of Commerce
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