Divyaprakash Thirunavukkarasu
IT
CHENNAI,TN
Summary
Seasoned IT professional with 14 years of experience specializing in Incident Management, Change Management, Configuration Management, and Knowledge Management. Demonstrated expertise as Incident and Knowledge Manager at WIPRO Technologies for Campbell Soup Co., focusing on service transition and operational improvements. Successfully managed Change Management processes at Khoj Inc for the same client, enhancing service delivery. Extensive experience with Tata Consultancy Services managing Configuration, Change, and Major Incidents for Ontario Teachers' Pension Plan, reflecting a strong commitment to IT service excellence.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Associate Consultant (Client Role: ITSM Lead)
Tata Consultancy Services
CHENNAI, Tamil Nadu
09.2019 - Current
- Triaged incidents and assessed severity to prioritize response actions.
- Delegated tasks to appropriate team members for efficient incident resolution.
- Drove efficiency and effectiveness of incident management processes.
- Ensured adherence to established processes across all IT teams.
- Spearheaded CI provisioning through meticulous management of Environment Requests.
- Orchestrated decommissioning of CIs via structured Change Request protocols.
- Conducted thorough reviews of Normal and Emergency Change requests to optimize CI utilization.
- Implemented monthly CMDB reconciliation procedures to uphold compliance standards.
Sr. System Analyst (Client Role: Change Manager)
Khoj Inc.
Gurgaon Sector 30, Haryana
08.2014 - 09.2019
- Led Change Advisory Board in evaluating impact and ensuring alignment with corporate objectives.
- Developed and executed risk assessment strategies, instituting comprehensive mitigation plans for changes.
- Provided detailed reports to management and stakeholders, facilitating informed decision-making.
- Drove coaching programs, significantly enhancing skill sets across the organization.
- Demonstrated leadership in team management through impactful training sessions.
- Excelled in team-building and relationship management, boosting team performance.
- Participated in meetings with stakeholders to discuss project progress or changes in scope.
System Analyst (Client Role: Team Lead)
Wipro Technologies
CHENNAI, Tamil Nadu
06.2014 - 08.2014
- Consistently surpassed SLA targets within ITIL frameworks by leading a high-performing team in Incident and Knowledge Management.
- Managed Active Directory to ensure robust user and resource management.
- Streamlined integration of Avaya ACD system for improved call distribution and response times.
- Leveraged Remedy for efficient IT service management and rapid issue resolution.
System Analyst (Client Role: Incident & Knowledge Manager)
Wipro Technologies
CHENNAI, Tamil Nadu
06.2011 - 05.2014
- Provided comprehensive troubleshooting support for technical issues across desktop, Active Directory, and network systems in USA, UK, Canada, and Asia Pacific regions.
- Leveraged expertise as Subject Matter Expert (SME) to resolve password, wireless, laptop, Outlook, and Lotus Notes challenges.
- Utilized proficiency in Active Directory and Citrix to enhance client support experience.
- Collaborated with a team of 21 to ensure efficient resolution of technical problems.
- Employed tools such as RSA, Remedy, and ESS Console to track and manage incidents effectively.
- Facilitated user training sessions on newly implemented software tools and systems.
- Assisted in troubleshooting technical issues affecting production and supply chain operations.
Education
B. Tech - Information Technology
Adhiparasakthi Engineering College
Melmaruvathur11.2010
High School Diploma -
S.S.K.V. Matriculation Higher Secondary School
kanchipuram03.2006
High School Diploma -
S.S.K.V. Matriculation Higher Secondary School
Kanchipuram04.2004
Skills
- ITIL framework
- ServiceNow
- Incident management
- Change management
- Configuration management
- Process transition management
- Team leadership and training
- Process improvement initiatives
- Quick learning ability
- Adaptability
Certification
- ITIL V4 Foundation exam Certified.
- ITILV3 Intermediate Certified in the Service Operations.
- ITIL V3 Foundation Certified.
- CISCO Certified Network Associate CCNA.
Languages
Languages Known: English, Tamil, and Hindi
Hobbies and Interests
Hobbies: Cooking, Swimming & Travelling
Disclaimer
I hereby declare that the above furnished details are true to my knowledge and assure you to put forth all my effort in my activities.
PERSONAL PROFILE
- Name: DIVYAPRAKASH T
- Father’s Name: THIRUNAVUKKARASU R
- Date of Birth: 1989-01-30
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Passport details: PP NO G0048833
Languages
English
First Language
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Associate Consultant (Client Role: ITSM Lead)
Tata Consultancy Services
09.2019 - Current
Sr. System Analyst (Client Role: Change Manager)
Khoj Inc.
08.2014 - 09.2019
System Analyst (Client Role: Team Lead)
Wipro Technologies
06.2014 - 08.2014
System Analyst (Client Role: Incident & Knowledge Manager)
Wipro Technologies
06.2011 - 05.2014
B. Tech - Information Technology
Adhiparasakthi Engineering College
High School Diploma -
S.S.K.V. Matriculation Higher Secondary School
High School Diploma -
S.S.K.V. Matriculation Higher Secondary School
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