Sumanth R
Bengaluru,KA
Summary
Dedicated and results-driven sales professional with a proven track record of exceeding sales targets. Seeking a challenging sales position to leverage my strong communication skills, strategic thinking, and passion for building lasting client relationships. Goal-oriented manager with distinguished experience Residential Interiors industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
Work History
Customer Relations Manager
Bonito Designs
Bengaluru, KA
10.2023 - Current
- Successfully managed the portfolio of clients, consistently meeting and surpassing quarterly sales targets.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Maintained statistical database of customers using Leadsquared for types of customer follow ups, daily activity, resolutions offered by organization and satisfaction rating by customer.
- Implemented innovative sales strategies resulting in a 20% increase in revenue within the first year.
- Developed and maintained strong client relationships, earning recognition for outstanding customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and enhance overall sales efficiency.
- Made customers aware of current and new programs and services.
Business Development Manager
Urbanest
Bengaluru, KA
03.2022 - 09.2023
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
Sales Manager
Abyan Properties
Bengaluru, KA
09.2020 - 03.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
360 Realtors
Bengaluru, KA
05.2019 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Associate
Firstsource
Bengaluru, KA
05.2017 - 02.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Bachelor of Engineering - Civil Engineering
AMC Engineering College
Bangalore05.2017
PUC -
New Christ PU College
Bangalore03.2013
School -
Shanthinikethan Educational Institution
Bangalore03.2011
Skills
- Market and Competitive Analysis
- Sales Strategy Development
- Team Leadership
- Team Collaboration
- Business Planning
- Event Planning
- Proposal Writing
- Contract Negotiation Expertise
- Complex Problem-Solving
- Client Relationship-Building
- CRM Software Proficiency (Salesforce / Leadsquared / Zoho)
Accomplishments
- Exceeded quarterly objectives by as much a 10-12% on a regular basis.
- Directed a team of 5 personnel bringing in INR 3cr per year.
- Documented and resolved on site escalations which led to on time delivery and exceptional customer experiences.
- Implemented a customer loyalty program, resulting in a 24% increase in repeat business.
- Successfully closed a high-value deal with a key client, contributing to a significant boost in company revenue.
Languages
Hindi
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Customer Relations Manager
Bonito Designs
10.2023 - Current
Business Development Manager
Urbanest
03.2022 - 09.2023
Sales Manager
Abyan Properties
09.2020 - 03.2022
Sales Associate
360 Realtors
05.2019 - 08.2020
Customer Service Associate
Firstsource
05.2017 - 02.2019
Bachelor of Engineering - Civil Engineering
AMC Engineering College
PUC -
New Christ PU College
School -
Shanthinikethan Educational Institution
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