Divya Rani Sanath
Vice President – Client Account Management, KYC, Banking Operations
Bangalore
Summary
Seasoned Vice President with over 21+ years of experience aligning systems with business requirements, policies, and regulatory standards. Dedicated to leveraging exceptional organization and communication abilities to effectively manage and lead teams towards success. Results-driven professional adept at interfacing and consulting on business processes to achieve impactful outcomes through strategic business acumen.
Overview
21
21
years of professional experience
2003
2003
years of post-secondary education
Work History
Vice President – Client Account Management
Deutsche India Private Limited
04.2021 - Current
- Head the client onboarding static data team for Foreign Exchange and Money Market (FXMM), OTC Derivatives, Loans products for Deutsche APAC, EMEA and US regions
- Internalized processes from vendor location to Deutsche India across Bengaluru and Jaipur locations
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Managed financial, operational and human resources to optimize business performance.
- Define key performance indicators, measurements and ensure regular MI is published
Manager – KYC, Customer On-boarding, Payments Processing
ANZ SSI
03.2014 - 04.2021
- Working with Global KYC management team to develop target operating model, covering people, process and technology
- Support consistent hiring and performance management practices; promote process improvement ideas and share best practices across the segment/group
- Manage KYC Operations project book of work, including strategic program roll out, major and minor system enhancements
- Set up KYC QA compliance check team in the hub for all Asia locations
- Work towards developing globally consistent process and practices
- Create efficiencies through on-going utilization of low-cost centres for data management
- Ownership and proactive management of the various risks facing Client On-boarding
- Act as a subject matter expert on AML/KYC matters
- Transitioned, set up and stabilised KYC, Client on-boarding processes in service centre
- Handled project to set up load balancing teams for KYC, Client on-boarding in other service centres
- Handled migration of multiple core banking systems by being involved in planning, performing testing and go live
- Managed the off-boarding project for all APEA countries due to closure of retail business
- Managed the Payments Processing teams for Australia, New Zealand and Asian countries
- Led STP initiatives and process improvements across teams and processes handled
- Manage compliance led process such as RMA, IFTI validation, Duplicate payment checks
Associate Manager – KYC, Customer On-boarding
ANZ SSI
03.2011 - 02.2014
- Develop the on-going KYC training plan to develop and enhance staff knowledge of business and product
- Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion
- Create and support various management reporting tools
- Identify gaps in policies and processes and liaise as necessary with other business units and stakeholders to escalate issues for resolution
- Work closely with key business stakeholders, Regional COOs, Legal, Compliance, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Client On-boarding Teams
- Foster and champion High-Performance Culture where people are empowered to make decisions that affect their work/environment
- Assist in the development, implementation, and periodic performance of key controls
- People management and development responsibilities
- Proactively lead, participate and develop a strong partnership with the business, through regular communication and engagement with key senior management
- Ongoing management reporting to senior management within BSU
- To have management responsibility of a team of KYC analysts who perform comprehensive KYC checks and assessments of the bank’s clients
- Assess areas for process and system improvements and provide potential solutions for Senior Management
Payments Analyst, Senior Analyst, Team Leader
ANZ SSI
05.2007 - 01.2011
- Transitioned Static Data process from Melbourne, New Zealand, Hong Kong, Singapore to Bangalore
- Handled Static Data processes for UK and US for Markets and Lending products
- Supported project on implementation of Payments Processing platform GPP (Global Payplus) for all APEA countries where ANZ has its presence
PO Matching Specialist
ANZ SSI
07.2006 - 04.2007
- PO (Purchase Order) matching is the management of the 3-way matching process; Purchase Order/Receipt/Invoice in liaison with United Group, eAssets, BUs (Business Units) and suppliers/vendors.
Market Analyst
Reuters India
01.2006 - 07.2006
- Update the Reuters product with the changes taking place in Canadian and US markets, resolve customer queries.
- Real-time pricing data for North American & Canadian exchange-sourced static data for Equities, Mutual Funds and exchange-trade bonds (AMEX, NYSE and NASDAQ bonds).
Process Executive Domestic Suspense Reconciliation & Global Cash Management
Progeon, Infosys BPO
01.2004 - 12.2005
- Company Overview: Client - Mellon Bank
- Reconcile accounts by identifying difference in accounting entries, approach the line of business directly, and jointly settle accounts.
- Migrated the process from Pittsburgh (P.A), U.S. to Progeon (Bangalore). Transitioned the process from Progeon to the Client’s Captive in Pune.
- Cheque processing for 12 regions in US in a 24/7 set up.
- Client - Mellon Bank
Education
BBM - Business Management
SDM College of Business Management
PUC - undefined
St. Ann’s P.U.College
SSLC - undefined
St. Ann’s High School
Skills
Team leadership
People Management
Stakeholder Management
Process improvement
Communication
Coaching and mentoring
Decision-making
Results-driven
Risk management
Operations management
Accreditation
ACAMS - KYC CDD Intermediate
Personal Information
Date of Birth: 02/08/82
Roles And Responsibilities
- Fun at work lead
- CSR Representative
- OWL Influencer
- Purpose Champion
- WCDM Champion
- BC SPOC
- Trainer/Coach
- Capacity Planner
- PWD/Inclusion hiring
Timeline
Vice President – Client Account Management
Deutsche India Private Limited
04.2021 - Current
Manager – KYC, Customer On-boarding, Payments Processing
ANZ SSI
03.2014 - 04.2021
Associate Manager – KYC, Customer On-boarding
ANZ SSI
03.2011 - 02.2014
Payments Analyst, Senior Analyst, Team Leader
ANZ SSI
05.2007 - 01.2011
PO Matching Specialist
ANZ SSI
07.2006 - 04.2007
Market Analyst
Reuters India
01.2006 - 07.2006
Process Executive Domestic Suspense Reconciliation & Global Cash Management
Progeon, Infosys BPO
01.2004 - 12.2005
PUC - undefined
St. Ann’s P.U.College
SSLC - undefined
St. Ann’s High School
BBM - Business Management
SDM College of Business Management