Summary
Overview
Work History
Education
Skills
Timeline
Generic

Divya Sai Jagarapu

Hyderabad

Summary

Flexible hard worker ready to learn and contribute to team success. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations. Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

3
3
years of professional experience

Work History

Service Manager

manager
Hyderabad
10.2022 - 05.2025
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Monitored service performance metrics to identify areas of improvement.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.
  • Resolved customer complaints in a timely manner.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Created standard operating procedures for all service functions.
  • Maintained records of all customer interactions and transactions.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Provided technical support for hardware and software issues experienced by customers.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Resolved customer complaints quickly and effectively.

Service Manager

RELIANCE RESQ
Hyderabad
10.2022 - 05.2025
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Education

B.com Computers - Sri Chaintanya College

Goutham Model School
HYDERABAD
06-2023

Skills

  • Customer relationship management
  • Service performance monitoring
  • Process improvement
  • Inventory management
  • Employee training
  • Team leadership
  • Technical support
  • MS office
  • Service order flow
  • Relationship building
  • Maintenance and repair
  • Customer service
  • Staff motivation
  • Technical troubleshooting
  • Problem-solving
  • KPI monitoring
  • Customer satisfaction measurement

Timeline

Service Manager

manager
10.2022 - 05.2025

Service Manager

RELIANCE RESQ
10.2022 - 05.2025

B.com Computers - Sri Chaintanya College

Goutham Model School
Divya Sai Jagarapu