Divyashree M

Bengaluru

Summary

Dynamic Team Leader at Swiggy with established expertise in project management and process optimization. Orchestrated a streamlined outlet onboarding process, reducing time from 10 days to 10 hours. Proficient in cross-functional collaboration and team performance evaluation, cultivating a motivated environment that elevates customer experience and drives impactful results.

Overview

years of professional experience

Certification

Work History

Team Leader

Swiggy

Bangalore

08.2016 - 04.2025

Worked on IGCC, GST tasks, Promotions, Cloud menu, API integration, Dineout onboarding of outlets
Coordinated with cross-functional teams to enhance service efficiency and customer experience.
Streamlined outlet onboarding process from 10 days to 10 hours through tool enhancements.
Monitored team performance and provided feedback to improve workflow processes.
Enhanced team morale through regular meetings and recognition of individual contributions.
Maintained a positive work environment that promoted collaboration between team members.
Offered training and support to keep team members motivated and working toward objectives.
Reviewed completed work to verify consistency, quality, and conformance.

Education

BBA - Accounting And Finance

SSMRV

Bangalore

03-2016

Skills

Project management and API integration
Process optimization
Team performance assessment
Cross-functional collaboration

Customer experience improvement
Onboarding process improvement
Goal setting

Affiliations

Yoga
Book Reading

Languages

English

First Language

Accomplishments

Employee of the month
Employee of the quarter