Divya Shree V
Chitradurga, Karnataka
Summary
Skilled in providing consulting services, with a focus on understanding client needs and offering solutions. Proven track record of project management, strategy implementation, and problem-solving. Strong interpersonal skills aid in fostering positive relationships with clients and team members. Previous work has resulted in improved efficiency for clients, demonstrating adaptability and commitment to achieving business objectives.
Overview
4
4
years of professional experience
Work History
Associate Consultant
Impact Infotech
Chitradurga
05.2019 - 01.2020
- Raising Incidents, Change Orders and Service requests using HPSM Service Desk(CA Tool).
- Updating the status of the call in EMS Tool(CA Service Desk).
- A/S Opening and Closing process of all types of accounts.
- As per the SLA, all application related calls and escalated client calls received from my end were closed.
- Resolving the issues that are directly forwarded by the Bank Functional Team.
- Explaining functionalities of EOD activities.
- Realtime interaction with client to analyse their requirements.
- Explaining the functionalities of all FINACLE menus and modules like Current and Savings Account. Deposits, Loans and Advances.
- Performing unlock and reset of AD ID using the AD Console.
Lecturer, Computer Science
Govt Polytechnic College
Hosadurga, Chitradurga
01.2017 - 04.2019
Apprentice Engineer
National Mineral Development Corporation Limited
Donimalai, Ballari
10.2015 - 10.2016
- Worked as a Apprentice in Finance Department
Education
Bachelor of Engineering - Computer Science Engineering
SJMIT
Chitradurga08-2015
Intermediate (PUC) -
SBCJ PU College
Chitradurga05-2011
Matriculation (SSLC) -
SJM English School
Chitradurga05-2009
Skills
- Knowledge on End user handling in Banking
- Hands-on experience in Bank account operations
- Expertise in Finacle Application
- C, C and Java Programming languages
- MySQL Database
- HTML Web Technology
Languages
English
First Language
Kannada
Proficient (C2)
C2
English
Proficient (C2)
C2
Personal Details
- Date of Birth : 3 Jan, 1994
- Marital Status : Married
- Nationality : Indian
Affiliations
- Secured 1st place in Mehandi competition held as SJMIT College, Chitradurga
- Participation in Essay writing, Drawing, Games.
Accomplishments
- Secured 1st place in Relay, 2nd pace in 100m sprint during Taluk Level Sports held in Chitradurga
Timeline
Associate Consultant
Impact Infotech
05.2019 - 01.2020
Lecturer, Computer Science
Govt Polytechnic College
01.2017 - 04.2019
Apprentice Engineer
National Mineral Development Corporation Limited
10.2015 - 10.2016
Bachelor of Engineering - Computer Science Engineering
SJMIT
Intermediate (PUC) -
SBCJ PU College
Matriculation (SSLC) -
SJM English School
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