Divya Shree YS
Program Specialist At Amazon Seller Services
Bangalore,KA
Summary
Program Specialist skilled in managing functional operations and projects related to Search and Catalog Improvements. Expertise in data analysis, training, quality analysis and automation. Thorough understanding of Business management, planning and operations.
Overview
10
10
years of post-secondary education
4
4
years of professional experience
Work History
Program Specialist
Amazon Seller Services
Bangalore, Karnataka
11.2019 - Current
- Led a team of 5 people to conduct audits and curate search results for 2 product categories.
- Trained and mentored 7 new members to the team. All resources were trained and moved to production in 3 Weeks. 70% of the resources have been performing with exponential improvement in the work quality.
- Created SOPs, virtual training programs and conducted weekly quality assurance programs.
- Developed 3 python based automation tools to bring in ~400% productivity improvement in the day to day operations.
- Developed 2 VBA based solutions to bring in ~80% productivity improvement in data collation and reporting.
- Collaborated with the product team to develop a abuse detection tool by collaborating on all stages of systems development lifecycle from requirement gathering to production releases. Evaluated and provided use cases to conduct pilot on 2 product types, leading to reduction in generic keyword attribution to search defects by 1550 bps and 470bps
- Tracked and reported weekly program results to stakeholders to facilitate change management activities, track progress of the program and device solves in case of blockers.
- Pitched and built new programming strategies to exceed the program goals at the pandemic situation when sales on the website was halted.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
CS Andon Seller Support Associate
Amazon Development Center
Banglore, Karnataka
04.2017 - 11.2019
- Exceeded goals through effective task prioritization.
- Trained and Mentored a team of 12 resources for a new project. All 12 resources were moved to production in 4 weeks of hiring by maintaing consistent Quality metric of > 85%
- Created VBA based solution to improve ~70% productivity in work allocation.
- Created an automated QA sheet on sharepoint to perform centralized QA for a team of 110 resources and send automated QA score emails. The sharepoint form enabled centralized week on week quality scores collation, used for project reporting, training and performance measurement.
- Performed QA analysis for a team of 18 resources reduce SLA and improve resolution correctness of tickets.
- Created SOPs for a new process set up for UK Marketplace by working closely with the stakeholder to adhere to MP specific guidelines.
- Assisted sellers with platform requirements for inventory and catalog correction.
Education
Bachelor's of Engineering - EEE
Visvesvaraya Technical Institute
Bangalore 08.2011 - 01.2007
11th and 12th - PCMC
Kendriya Vidyalaya
Banglaore 04.1997 - 06.2009
10th -
Air Force School
Bangalore 04.2009 - 06.2011
Skills
Communication Skill
Additional Information
Python Based Automation Tools:
- Phoenix : Tool to identify the root cause of a search defect by conducting necessary checks to help the user determine the root cause. Achieved ~95% accuracy of the tool post testing and up gradation in 4 phases. Saves ~3000 man hours/ year. Leading to a paradigm shift towards the programs operation
- Thanos : Tool to create, curate catalog content to improve the catalog quality score which would enable the customers make a better buying decision. Saves ~400 man hours/resource/ year. Leading to a paradigm shift towards the programs operation.
- Accuracy testing tool : Tool to test the quality of new features, advancements made to the abuse detection tool. Saves ~ 10 man-hours/ testing cycle for the team.
VBA based automation solutions:
- VBA based solution to help data collation and segregation. Saves ~120 man-hours/ team/year.
- VBA based solution to automate weekly reporting. Saves ~ 52 man-hours/resources/year.
Accomplishments
5 times Box Phod award for innovation.
4 time SPS overachiever award
2 time SPS Champion award
Timeline
Program Specialist
Amazon Seller Services
11.2019 - Current
CS Andon Seller Support Associate
Amazon Development Center
04.2017 - 11.2019
Bachelor's of Engineering - EEE
Visvesvaraya Technical Institute
08.2011 - 01.2007
10th -
Air Force School
04.2009 - 06.2011
11th and 12th - PCMC
Kendriya Vidyalaya
04.1997 - 06.2009
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