Divya Shree N

Results-Driven Salesforce BA/Product Owner

• Stakeholder Management: Effectively managed expectations and communications across product design and development projects.
• User Story Conversion: Collaborated with stakeholders to translate business problems into actionable user stories.
• Clear Communication: Articulated product vision and user stories for seamless understanding by development teams.
• Backlog Management: Simultaneously managed user story backlogs for two products, ensuring clarity and organization.
• Acceptance Criteria & Refinement: Established acceptance criteria and refined stories with Scrum teams.
• Sprint Planning & Execution: Developed Sprint Release Plans in collaboration with development teams and led sprint planning sessions.
• Agile Implementation: Promoted disciplined and transparent project management using Agile methodologies.
• UX/UI Leadership: Consulted on and led UX/UI design for Sales and Service product development.
• Roadmap Development: Crafted product roadmaps and led teams of two IT/Product personnel.
• Technical Translation: Converted user stories into technical requirements and viable product features.
• Customer-Centric Focus: Assisted in triaging issues to reduce customer pain points and leveraged Voice of the Customer feedback for meaningful user stories.
• Market Research Insights: Conducted research to gather ideas for compelling products aligned with market needs.
• Focused on building critical features up front in order to identify constraints and technical challenges.

Dynamic Product Owner

• Feature Prioritization: Strategically prioritize product features based on customer feedback, market trends, and business goals.
• Performance Monitoring: Track key metrics and user feedback to ensure alignment with customer needs and continuous improvement.
• Backlog Management: Keep the product backlog current, focusing the team on high-priority items.
• Sprint Facilitation: Collaborate with development teams to plan and prioritize tasks for efficient sprints.
• Progress Oversight: Ensure timely completion of tasks and that team goals are met.
• Root Cause Analysis: Identify and address operational issues to enhance processes.
• Collaborative Design: Work closely with project partners to create systems that meet client specifications.
• User Education: Train users on automation systems, boosting productivity and quality.
• Process Optimization: Streamline operations to cut costs and improve efficiency.
• Design Translation: Convert business requirements into scalable, user-friendly system designs.
• Actionable Insights: Provide clear observations and targeted recommendations for business enhancements.
• Agile Best Practices: Implement Agile methodologies, achieving 100% on-time project delivery.
• Team Leadership: Lead monthly Agile orientation programs for 15+ team members and daily stand-ups for project alignment.
• Enhanced Communication: Foster active communication to resolve obstacles, improving productivity by 14%.
• Product Improvement: Collaborate with other POs to drive product enhancements and maintain backlogs.
• Delivered reliable solutions, conducting thorough UAT testing and validating system functionality before deployment.
• Streamlined data management for better decision-making by optimizing the use of Salesforce reporting tools.
• Enhanced team collaboration through daily stand-up meetings and effective communication channels.
• Improved project efficiency by implementing Agile methodologies and conducting regular sprint planning sessions.

Salesforce Lightning Specialist | BCBSRI Project Contributor

• Created and executed both load and functional tests for web services using SOAP UI tool
• Coordinated with development teams to ensure seamless integration of APIs.
• User Story Refinement: Enhanced user stories and features, driving a 15% boost in product adoption through targeted user research and data analysis.
• Collaborative Ideation: Partnered with Product Owners and Subject Matter Experts to generate innovative ideas and define requirements.
• Acceptance Criteria & UAT Testing: Defined acceptance criteria, reviewed test cases, and contributed to test strategy documents, ensuring thorough testing alignment with business timelines.
• Global Team Support: Clarified requirements for global development teams and documented integration points with other systems.
• Design Contributions: Played a key role in defining wireframes and visual designs for enhanced user experience.
• Team Leadership: Managed a team of 9 testers and engineers, overseeing System Testing, Integration Testing, and Automation Testing to meet release deadlines.
• Knowledge Sharing: Mentored junior team members, providing guidance on testing procedures and Salesforce functionalities.
• Quality Assurance: Set up and tailored QA processes, handled configuration tasks, and resolved technical issues efficiently.
• Stakeholder Communication: Acted as a liaison for testing teams, coordinating with PMs and sharing QA deliverables with stakeholders.
• Multi-Project Experience: Successfully handled multiple client projects in roles as both SFDC Tester and SFDC Admin, ensuring robust administration including workflows and validation rules.
• Contributed to successful app launches by validating that all critical bugs were addressed before release deadlines.
• Increased test coverage by creating comprehensive test plans based on user stories and functional requirements.
• Collaborated with development teams to ensure quality standards were met during all stages of application development.
• Implemented quality control measures, ensuring the accuracy and integrity of data used in critical business decisions.

Test Engineer | MS in Information Technology Student

• Wipro Campus Recruit: Merged academic knowledge with practical experience as a Test Engineer for BNYM and Putnam Investment projects.
• Comprehensive Testing Support: Specialized in application testing, cross-browser and device testing, utilizing Agile methodologies.
• High-Performance Test Cases: Developed efficient test cases and plans, driving targeted QA improvements.
• Collaborative Testing: Partnered with external providers for thorough end-to-end software testing.
• Acceptance Criteria Assurance: Ensured testing met acceptance criteria, swiftly resolving issues.
• Expertise in Test Planning: Deployed strong skills in test strategy and execution within Agile/Scrum frameworks.