Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Divya Sri Koka

Visakhapatnam

Summary

Experienced Project Coordinator at PATRA INDIA, recognized for expertise in data analysis and process enhancement. Skilled in fostering stakeholder relationships and leading teams to achieve operational excellence. Track record of delivering significant improvements in performance metrics through targeted initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Coordinator

PATRA INDIA
Visakhapatnam
10.2023 - Current
  • Performed data analysis to identify trends, problems and solutions.
  • Documented process changes and created standard operating procedures for stakeholders.
  • Developed process maps, flowcharts, and diagrams to document findings.
  • Managed project documentation, ensuring accuracy and accessibility for stakeholders.
  • Developed and maintained project status reports for effective team communication.
  • Conducted research on industry best practices to recommend process enhancements.

Senior Team Leader

PATRA INDIA
Visakhapatnam
01.2022 - 09.2023
  • Trained new staff on company policies and operational procedures.
  • Oversaw daily activities to maintain quality standards within the team.
  • Maintained up-to-date records of all activities related to the team's operations.
  • Prepared detailed reports outlining project status, accomplishments and challenges.
  • Provided guidance to team members in resolving complex issues or complaints.
  • Monitored team progress and provided feedback for continuous improvement efforts.

Team Leader

PATRA INDIA
Visakhapatnam
03.2018 - 12.2021
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.

Process Executive

PATRA INDIA
Visakhapatnam
08.2015 - 02.2018
  • Executed all service tasks within established SLAs, ensuring efficiency.
  • Maintained AHT for completed tasks to meet performance metrics.
  • Implemented an onboarding process for new clients and trained new executives for optimal performance.

Education

Bachelor of Technology - Computational Science

VISWANADHA INSTITUTE OF TECHONOLGY AND MANAGMENT
VISAKHAPATNAM
05-2014

Skills

  • Problem solving
  • Team leadership
  • Stakeholder engagement
  • Continuous improvement
  • Data analysis
  • Process improvement
  • Project management
  • Performance reporting

Affiliations

  • Participated in CSR events
  • Participated in ITAAP Sports events.

Languages

Telugu
First Language
English
Proficient (C2)
C2

Accomplishments

  • Received Best Employee Awards twice in my career

Certification

  • Lean in six sigma white belt

Timeline

Project Coordinator

PATRA INDIA
10.2023 - Current

Senior Team Leader

PATRA INDIA
01.2022 - 09.2023

Team Leader

PATRA INDIA
03.2018 - 12.2021

Process Executive

PATRA INDIA
08.2015 - 02.2018

Bachelor of Technology - Computational Science

VISWANADHA INSTITUTE OF TECHONOLGY AND MANAGMENT

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Divya Sri Koka