Nagireddy Divya Sree

Project Engineer

Wipro Limited, Hyderabad

• Working as a Project Engineer for Honda R&D project.
• 3 years hands-on experience with Office 365 and Lotus notes services technical troubleshooting through Modern Support.
• Expert with the navigation and settings of all the Office 365 and lotus Notes (HCL Domino) Services.
• Knowledgeable with Microsoft provided tools for ticketing and Commerce.
• MS Teams, SharePoint Online,One Drive and Lotus notes for Business (synchronization management, permissions, policies).
• Exchange Online (mailbox management, mail flow, rules, migration, policies, archiving).
• Microsoft 365 Applications troubleshooting (activation and installation for Windows, Mac and servers, Outlook setup and synchronization).
• Management and troubleshooting enterprise Active Directory and synchronization to Office 365.
• Azure Active Directory, Security and Compliance (Policies)
• Experienced with Power Shell scripting.
• Great Communication and Interpersonal skills.Great Analytical skills.
• Provided 24/7 worldwide technical support for Office 365 Administrators of small to mid-size businesses while providing excellent customer service support.
• Maintained detailed technical documentation for each case closed.
• Analyzed business needs to provide the best solution for the customers Application Support.
• Managing backups and Mail routing issues.
• Administering Domino Server.
• Managing individual mailbox quota.
• Configuring Domino Cluster.Performing IBM Domino crash and performance analysis.Solving IBM Domino related problems.
• Server replica issues and ID vault issues.Managed multiple clients.
• This is a client facing role. We have to provided technical support to different customers for installation, troubleshooting, and maintenance of LN mail system.
• Knowledge of following protocols: LDAP, SMTP, IMAP/POP3, HTTP.
• Knowledge on TCPIP networking, DNS.
• Creation of User ID in Domino and creation of groups providing ACL, IDfile issue.
• Upgrade of Domino Server as required.
• Installation of Lotus Client and setup the workstation.
• Application Migration using with quest tool.
• Create and manage Sharepoint sites, libraries, and lists.
• Customize Sharepoint workflows and forms.
• Provide support and maintenance for existing Sharepoint solutions.
• Collaborate with stakeholders to understand business requirements for Sharepoint solutions.