Technical Assistance Specialist
HPE
02.2014 - Current
Divya Teja Ganta
Technical Project Lead
Bengaluru,KA
Timeline
Technical Assistance Specialist
Tech Mahindra
04.2011 - 01.2014
Bachelor of Science - Computer Science
JNTU
Work History
Technical Assistance Specialist
HPE
02.2014 - Current
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Reduced response times by implementing a ticketing system, improving overall customer experience.
- Streamlined support processes for increased efficiency in resolving complex technical problems.
- Developed strong relationships with vendors, enabling prompt sourcing of replacement parts or equipment when necessary.
Technical Assistance Specialist
Tech Mahindra
04.2011 - 01.2014
- Prepared technical presentations and other materials for advisory meetings.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided first-level support and troubleshooting for customers, working closely with senior engineers to resolve complex technical issues.
- Assisted in diagnosing system failures, networking issues (TCP/IP), and software bugs, and successfully provided solutions to ensure minimal downtime for customers.
- Supported customers with Linux/Unix administration tasks, guiding them through installations, configurations, and system optimizations.
Overview
14
14
years of professional experience
Education
Bachelor of Science - Computer Science
JNTU
NelloreSkills
Customer support
Software installation
Application support
Incident management
User training
Summary
Experienced leader in Cloud Native Technologies and Cloud Support Delivery with over 13 years of expertise in managing high-performance engineering teams. Proven track record in driving improvements to support operations, optimizing client experience, and implementing global transformations. Skilled in leading 24/7 support operations, prioritizing KPIs, and collaborating with cross-functional teams including DevOps, developers, and product management. Adept at technical discussions with clients, ensuring business continuity, and providing effective solutions to complex technical issues.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit SharingSimilar Profiles
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