Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Divyesh Yadav

Ahmedabad

Summary

Dynamic Customer Success Manager with a proven track record at Meditab Software Ltd, excelling in customer onboarding and advocacy. Expert in data analysis and relationship management, driving renewals and upselling strategies that enhance client satisfaction and retention. Committed to delivering value and preventing churn through proactive engagement and tailored solutions.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

Meditab Software Ltd
Ahmedabad
12.2021 - Current
  • Onboarding & Training: Ensure smooth client onboarding and provide product training for quick value realization.
  • Relationship Management: Maintain strong relationships with clinics, hospitals, and doctors, acting as a trusted advisor.
  • Customer Advocacy: Represent customer feedback internally to support product and service improvements.
  • Account Monitoring: Track usage, engagement, and support metrics to ensure client satisfaction and retention.
  • Renewals & Upselling: Drive renewals and identify growth opportunities through upselling or cross-selling.
  • Issue Resolution: Address and escalate client concerns promptly, ensuring timely resolution.
  • Value Delivery: Align product usage with client goals to demonstrate ROI and drive adoption.
  • Churn Prevention: Detect early signs of disengagement and implement proactive retention strategies.

Co-Founder

Scrappi
Ahmedabad
04.2023 - 02.2024
  • Created a tech platform to bring structure to the unorganized scrap industry by connecting kabadiwalas, ragpickers, and everyday users in one digital system.
  • Led a team of seven to design and launch a mobile app that made it easy to schedule and manage scrap pickups.
  • Improved the collection process for plastic and paper waste by building a strong network of pickup partners, making the system faster and more efficient.

Sr. Business Development Associate

Byjus the learning application
Ahmedabad
01.2020 - 04.2021
  • Spearheaded the complete sales cycle, including territory planning, cold outreach, lead generation, and client engagement.
  • Successfully managed a portfolio of 16–18 clients per week, implementing upselling and cross-selling strategies to drive revenue growth.
  • Resolved client issues efficiently, ensuring high satisfaction levels and strengthening long-term customer relationships.

Education

Bachelor of Science - Mechanical Engineering

Ipcowala Institute of Engineering And Technology
Dharmaj
06-2019

Skills

  • Customer onboarding
  • Product training
  • Account management
  • Customer advocacy
  • Churn prevention
  • Data analysis

Affiliations

IPL 2022–2023, World Cup 2023, One Day & Test Series

  • Strategically planned and executed large-scale sports events, overseeing scheduling, budgeting, and end-to-end logistics.
  • Collaborated with sponsors, vendors, teams, and venue personnel to ensure cohesive event delivery.
  • Managed on-site operations during events, promptly addressing real-time challenges to ensure smooth execution.
  • Gathered post-event feedback and performance metrics to drive continuous improvement in planning and execution strategies.

Timeline

Co-Founder

Scrappi
04.2023 - 02.2024

Customer Success Manager

Meditab Software Ltd
12.2021 - Current

Sr. Business Development Associate

Byjus the learning application
01.2020 - 04.2021

Bachelor of Science - Mechanical Engineering

Ipcowala Institute of Engineering And Technology

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Divyesh Yadav