DIVYGIRI GOSWAMI
Front Desk Office
Mundra
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front office management at Hotel Samudra. Proven ability to enhance guest relations and streamline operations, ensuring a welcoming environment. Skilled in cash handling and data entry, with a strong commitment to confidentiality and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hotel Samudra
01.2023 - 12.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Junior Assistant
Sea Bird Marine Service Gujarat Pvt. Ltd
01.2019 - 05.2021
- Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
- Contributed to team success by supporting colleagues in various tasks as needed.
- Developed strong relationships with clients for increased loyalty and satisfaction.
- Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
Education
Bachelor of Arts -
Shree B.B.M. High School Bidada
Bidada, Mandvi, KutchSkills
Customer service
Timeline
Front Desk Receptionist
Hotel Samudra
01.2023 - 12.2026
Junior Assistant
Sea Bird Marine Service Gujarat Pvt. Ltd
01.2019 - 05.2021
Bachelor of Arts -
Shree B.B.M. High School Bidada