DIVYGIRI GOSWAMI
Front Desk Office
Mundra
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front office management at Hotel Samudra. Proven ability to enhance guest relations and streamline operations, ensuring a welcoming environment. Skilled in cash handling and data entry, with a strong commitment to confidentiality and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hotel Samudra
01.2023 - 12.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Junior Assistant
Sea Bird Marine Service Gujarat Pvt. Ltd
01.2019 - 05.2021
- Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
- Contributed to team success by supporting colleagues in various tasks as needed.
- Developed strong relationships with clients for increased loyalty and satisfaction.
- Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
Education
Bachelor of Arts -
Shree B.B.M. High School Bidada
Bidada, Mandvi, KutchSkills
Customer service
Guest relations
Front office management
Cash handling
File management
File organization
Mail sorting
Hospitality services
Data entry
Timeline
Front Desk Receptionist
Hotel Samudra
01.2023 - 12.2026
Junior Assistant
Sea Bird Marine Service Gujarat Pvt. Ltd
01.2019 - 05.2021
Bachelor of Arts -
Shree B.B.M. High School Bidada