Diwakar Jha

Paytm Payments Bank

Noida

01.2020 - Current

Checking of all disputes and closure of FASTAG
Reconciliation daily settlement report received from NPCI
Publishing daily report or maintain raw data tracker
Handling all Freshdesk query and mail & SME case daily
Coordinate with business team and finance team
Training the employees of Converges India Pvt Ltd on the Paytm process of tag closure
Tag closure reconcile maker daily and analysis the closure flow.
RTO (Return to origin) manual validation with recovered TH (threshold) amount against RTO tag via dispute handling activity and co-ordinate with Finance team for reconciliation purpose. Tag related to RTO is close via RTO flow with details validation.
Monthly SD(security deposited) & TH (Threshold) recon and shared with the Finance team for manual refund where wallet challenges issue.
Daily tag closure cases ingested over salesforce platform for validation purpose.
SD and TH update over salesforce daily basis.
Monthly Ops matrix file maker activity.
Team handle and case assignment.
Monitored daily activities of associates to ensure compliance with established policies and procedures.
Coordinated with other departments to develop efficient processes for order fulfillment.
Provided guidance and support to team members regarding operational issues or queries raised by customers.
Analyzed data to identify areas of improvement in the operations process.
Collaborated with senior management to define objectives, goals and metrics for evaluating success of operations initiatives.