Hi, I’m
Diwakar Raja
Chennai
Summary
Focused Sales Head committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
years of professional experience
11
Certifications
4
Languages
Work History
Alcatel-Lucent Enterprise
Deputy General Manager Presales -
11.2022 - Current
Job overview
- Specialist in Voice and networking solution designing for South asia as a regional
- Understanding customer requirement and position converged end to end solution for their needs
- Developed and executed annual business plans, resulting in consistent revenue growth for direct and channel business
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Participated in planning process to achieve corporate objectives.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
- Collaborated with cross-functional teams to develop innovative solutions.
Motadata - Mindarray Systems Pvt. Ltd (OEM)
Regional Sales Head for South & Govt Sales Head for Western Region
2 2020 - 10.2022
Job overview
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Won best Performer awards for 2020 and 2021 consecutive years by exceeding the targets for both individual and team-wide performance benchmarks.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
Syntel –Arvind Telecom Division
Deputy Presales Manager/ Enterprise Sales manager
2 2017 - 1 2020
Job overview
- Complete IT End to End Solutions take care of Converged Technology solution In Project Team, Project Management, ALE (Alcatel-lucent), NEC Voice and data, Polycom VC Collaboration, Cisco- Data & VC Collaboration, Extreme Networking, Huawei Certified solution Architect for GPON solutions, Specification preparation and tender Management, Competition Analysis of Products, Service team management, Sales Support – Conducted Induction training and sales Material organizing, Active Sales manager for Key accounts Southern railway, TAJ, LNT, and other Govt projects ARMY, AAI, Channel sales promotion- interest to grow channel sales across overseas like Maldives, UAE.
FVC Dubai
Presales manager
07.2016 - 02.2017
Job overview
- Presales for Alcatel-lucent END to END Solutions Voice data and Wi-Fi, Tender compliance preparing and project Management, Undergone Skype for business Integration training, Presales Session for SMB and MLE in UAE and Upper Gulf Qatar and Kuwait, Solution designing for Polycom Video Conferencing, Technical Support for Logitech Room Conferencing, Presales Training for partners in GCC, Participated in GITEX as Presenter and trainer, Value engineering for Solution Designing of tender and Projects.
ABSINDIA Bangalore Head office
Presales Manager
03.2016 - 06.2016
Job overview
- Evaluated customer feedback to identify areas for improvement, leading to a more effective pre-sales process and greater client satisfaction.
- Partnered with marketing teams to develop targeted campaigns and materials that resonated with potential clients.
- Actively sought opportunities for upselling or cross-selling additional products or services during pre-sales engagements.
- Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue.
- Trained junior pre-sales team members, improving overall team performance and knowledge base.
ABSINDIA Bangalore Regional office
Team Leader & Service In charge CSE
11.2012 - 3 2013
Job overview
- Customer Services, Project execution and completion, Team leader for 8 Service Support Engineers, Allocating the Service calls to respective Clients, AMC Annual Maintenance Contract targets, Customer Meetings regarding Technically and Commercially.
ABS India Pvt Ltd
Customer Support Engineer
6 2008 - 11.2012
Job overview
- Responsible for Installation & commissioning Of Alcatel- Lucent Products EPABX OXE, OXO, UC& Conferencing Solutions
- Managed DMRC Project in Phase wise, completed two phases including 180 stations installation & commissioning
- Lead the team of 6 Members (freshers for cold calls)
- Provided solutions to the end client on IP or Converged platform of UC communications
- Provided complete product training for the Sales, Service and Solution Designers
- Ensure the order processing and Order payments with AMC contracts
- Deals with the solution of ISPs like ILL, IPLC, MPLS, etc.
- Project Lead|Bangalore metro rail corporation LTD BMRCL (Mar '10- Nov'11)
- Project Lead|Bangalore metro rail corporation LTD DMRC (Nov' 11- Nov'12)
- Initiation, Solution & Designing, Execution & Construction, Monitoring & controlling the project Team members, Implementation & completion
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
Education
University Overview
- Diploma in ECE (Electronics & communication engineering from the Murugappa Polytechnic University passed out in 2008.
- BBA in Jaipur National University – Distance Learning.
Skills
A team player and motivator, provides team direction, builds team spirit with interpersonal skills Excellent communication skills Analyze and takes stock of crises and manages them effectively & efficiently Stands by commitments
Certification
ACFE - Alcatel Certified Field Expert in OXE
Livecontactno
+91-9739635599
Careerspecialization
Technical Background in Telecom, Networking & Analytics Customer Relationship Management. Excellent organizational Skills. Pleasant disposition. Detailed planning and follow ups. Sales-driven, dynamic, positive, and results-oriented. Analyzing of business needs. Process driven Communication solutions, IP Solution. Strong Presentation, Negotiation, Sales and influencing skills. Project management
Currentlocation
Chennai
Personal Information
- Date of Birth: 05/10/1987
- Marital Status: Married
Dancing, singing and Table tennis
Basic Dancing and singing, Playing Table tennis
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