Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Languages
Timeline
Generic

Diwakar Sennimalai

COIMBATORE

Summary

As an accomplished Client Success and Business Development Operations Analyst with over six years of experience in the digital advertising space, I specialize in client relationship management, business development, and operational support within IT and managed services. My career has been defined by enhancing client experiences, leading cross-functional initiatives, managing significant contracts, and delivering exceptional onboarding support. Proficient in Power BI, data analysis, sales reporting, and sales forecasting, I drive growth and engagement through data-driven insights and process automation to improve efficiency and productivity. Additionally, I bring expertise in tech enablement, leveraging technology to optimize business operations. Committed to client advocacy, I ensure that every solution exceeds expectations, fostering strong relationships and driving customer retention and growth through effective B2B sales strategies.

Overview

5
5
years of professional experience

Work History

Senior Client Operations Analyst

Aceolution
05.2023 - Current
  • Served as the primary contact for contract and onboarding support for key accounts, including Microsoft Xandr, ensuring effective communication and rapid ticket resolution through Salesforce
  • Crafted and managed contracts, actively resolving live issues to promote customer retention and drive growth in SaaS solutions
  • Executed B2B sales strategies to foster robust business relationships, contributing to increased client retention and revenue growth
  • Collaborated with product teams to streamline tools and processes, identifying and implementing automation solutions that improved operational efficiency
  • Provided analytical support for contract-related business inquiries, leveraging data insights to enhance decision-making and operational performance
  • Employed Power BI and advanced data analysis to generate insights, perform sales reporting, and assist in accurate sales forecasting to bolster business growth
  • Coordinated with Microsoft's commercial teams and stakeholders to deliver exceptional client experiences while managing various contract agreements
  • Led initiatives aimed at operational improvement, driving productivity and successful project delivery through strong cross-team collaboration
  • Demonstrated expertise in delivering engaging presentations and facilitating effective communication, aiding strategic decision-making and organizational success

Senior Business Development Analyst

G2 TechSoft
Coimbatore
09.2022 - 04.2023
  • As a Senior Business Development Analyst, I excel in client engagement and presenting managed IT services with a focus on SaaS solutions
  • Skilled in data analysis, sales reporting, and forecasting, I drive sales growth and customer retention through effective B2B strategies
  • By leveraging LinkedIn for sales marketing and managing multiple accounts for senior management, I enhance outreach and build strong client relationships
  • I also play a key role in tech enablement and operational analysis, ensuring that sales pitches are compelling from start to finish and consistently exceed performance expectations

Senior Process Associate

KGISL
Coimbatore
05.2021 - 08.2022
  • Developed and implemented process improvement initiatives to reduce customer wait times.
  • Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
  • Conducted monthly meetings with stakeholders to review process performance metrics.
  • Managed the development of operational policies, procedures, and standards for customer service operations.

Guest Relations Associate

MBRS - Villa shanti
Pondicherry
11.2019 - 03.2021
  • Assisted in resolving guest complaints and inquiries in a professional manner.
  • Answered phone calls from potential customers inquiring about accommodations.
  • Responded promptly to customer requests via email or social media platforms.
  • Handled cash payments from customers and reconciled payment transactions accurately at the end of each shift.

Education

M.B.A - Operations and hospitality Management

Himalayan University
02.2022

B.E - Mechanical Engineering

Kathir College of Engineering
01.2018

Skills

  • Salesforce
  • Power BI
  • Tableau
  • Contract Management
  • Stakeholder Communication
  • Client Onboarding
  • Jira
  • Project Management
  • Sales Forecasting and Operations
  • Enablement specialist
  • Sales Enablement Strategy

Affiliations

OCEAN FLAIR GROUP - September 2018 to August 2019

  • Designed and executed process improvement initiatives aimed at reducing customer wait times.
  • Evaluated customer feedback survey data to pinpoint areas for enhancing customer service processes.
  • Facilitated monthly meetings with stakeholders to assess process performance metrics.
  • Oversaw the creation of operational policies, procedures, and standards to optimize customer service operations.

Accomplishments

Most Valuable Performer of the Year 2023, Recognized by my client, Microsoft, as the Most Valuable Performer for achieving the highest ticket resolution rate with an impressive 98.7% accuracy.

References

  • Johnson Arunprasad, General Manager, Aceolution, johnsonap@aceolution.com | 0422 4980707
  • Shankar Narayanan, Manager of Marketing - Managed IT Services, G2 TechSoft, 09677241188

Languages

  • English
  • Tamil

Timeline

Senior Client Operations Analyst

Aceolution
05.2023 - Current

Senior Business Development Analyst

G2 TechSoft
09.2022 - 04.2023

Senior Process Associate

KGISL
05.2021 - 08.2022

Guest Relations Associate

MBRS - Villa shanti
11.2019 - 03.2021

M.B.A - Operations and hospitality Management

Himalayan University

B.E - Mechanical Engineering

Kathir College of Engineering

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Diwakar Sennimalai