Diwakar Singh
Bangalore
Summary
Over 17 years of experience in SAP, specializing in end-to-end implementation, support, upgrades, and roll-out projects across diverse industries including consumer goods, automobile, public sector, insurance, manufacturing, and healthcare. Expertise in SAP C4C, SAP CRM, and ABAP, with a strong track record in managing operational processes and leading cross-functional teams. Proven ability to implement strategic plans that enhance efficiency, reduce costs, and improve workflow. Recognized for exceptional project management and problem-solving skills, contributing to significant productivity gains in previous roles.
Overview
17
17
years of professional experience
Work History
SAP PROJECT MANAGER
Htc Global Services
09.2023 - 04.2024
- Working as an SAP Solution Lead and taking care of the solutioning and project discussion.
- Involved in Team Management, SAP C4C and CRM.
- Worked in Support projects with SAP CRM & C4C Hands on experience.
SAP SOLUTION LEAD
Knack Sytems Services Pvt. Ltd.
03.2022 - 04.2023
- Working as an SAP Project Manager and Managing the Delivery of the Project.
- Involved in Team Management, Worked in support project.
- Taking care of the delivery of the project and providing status report to the management.
SAP PROJECT MANAGER
Primus Global Services Pvt. Ltd.
03.2021 - 05.2021
- Working as an SAP Project Manager and Managing the Delivery of the Project.
- Involved in Team Management, Pre-Sales and Worked on RFP'S.
- Worked on Data Migration, Scoping and Requirement Gathering.
- In Client Facing Role and Helped the Team Members.
SAP PROJECT MANAGER
Capgemini Technology Services Pvt. Ltd
10.2019 - 08.2020
- Worked as a Lead Consultant and Managing the Delivery of The Project.
- Involved in Requirement Gathering Process and Helped the End-Users to perform the UAT.
- Worked on Support and Implementation Projects.
- Enhancements of Various Components Through AET.
LEAD CONSULTANT
Yash Technologies Pvt. Ltd
04.2017 - 10.2019
- Worked as a Senior Analyst and Involved in End-To-End Implementation And Support Project.
- Involved in Requirement Gathering and Scoping of the Projects.
- Worked on FS and BRD for different projects.
- Created Test Scripts.
SENIOR CONSULTANT
Accenture Services Pvt. Ltd.
09.2014 - 02.2016
- My role within CRM team is to Gather Requirements from the Clients and Prepare Respective FS.
- Worked on Support Projects and Helped the End-Users to Perform UAT.
- Conducting Testing and Let the End-Users to Understand the Process Involved During UAT.
SAP CONSULTANT
Thirdware Solutions Pvt. Ltd.
07.2013 - 05.2014
- Worked as a Senior CRM Consultant.
- Involved in Customization and Configuration of CRM system.
- Involved in Writing Test Scripts and its Execution.
- Gap Analysis in Project Preparation Phase of the Project.
- Preparation of Business Requirement Document.
SAP CRM CONSULTANT
lnvenio Business Solutions Pvt. Ltd.
04.2012 - 06.2013
- Involved in Customization and Configuration of CRM system.
- Involved in Writing Test Scripts and Conducting Testing.
- Preparing the Functional Specification Document and Coordinate with the Technical Team.
SAP CRM CONSULTANT
Oxient Technologies Pvt. Ltd.
01.2009 - 04.2012
- Worked as an ABAP Trainee.
- Involved in Development of Dynamic and Static Reports.
- Maintained and Customized the Form Painter.
- Transported Records of Non-SAP System to SAP Systems.
ABAP/4 TRAINEE
Unilogic Software Pvt. Ltd.
08.2007 - 01.2009
- Involved in Requirement and Business Process Discussion.
- Configuration of scoping and fine-tuning processes.
- Involved in Configuration of Custom Layouts and Fulfilling the gaps.
- Involved with the customer and stakeholders to clarify the requirements.
- Onsite Client discussion for new requirements and the old issues which are pending for long time.
- Helped end user to understand the new process and completed the UAT with them.
- Resolved data replication issues and completed the end-to-cycle with the business team.
Education
MASTER OF BUSINESS ADMINISTRATION - CRM & IT
National Isntitute Of Management
New Delhi08.2010
BACHELOR OF TECHNOLOGY - Computer Science
Kurukshetra University
Kurukshetra08.2007
Skills
- Project management and leadership
- SAP CRM and C4C
- Data migration strategies
- Requirements gathering and analysis
- Team management and collaboration
- Self-motivation and professionalism
- Interpersonal communication skills
- Technology implementation and integration
- SAP analytics and configuration
- Performance testing and tuning
- ABAP programming and customization
- Solution architecture expertise
- Cross-module SAP knowledge
- SAP cloud platform proficiency
- Master data management strategies
- Business process analysis techniques
- S/4 HANA expertise
- User acceptance testing methodologies
- Scope definition and management skills
- Continuous improvement mindset
- SAP solution design expertise
Languages
- English
- Hindi
Personal Information
- Date of Birth: 06/09/83
- Gender: Male
- Marital Status: Married
Timeline
SAP PROJECT MANAGER
Htc Global Services
09.2023 - 04.2024
SAP SOLUTION LEAD
Knack Sytems Services Pvt. Ltd.
03.2022 - 04.2023
SAP PROJECT MANAGER
Primus Global Services Pvt. Ltd.
03.2021 - 05.2021
SAP PROJECT MANAGER
Capgemini Technology Services Pvt. Ltd
10.2019 - 08.2020
LEAD CONSULTANT
Yash Technologies Pvt. Ltd
04.2017 - 10.2019
SENIOR CONSULTANT
Accenture Services Pvt. Ltd.
09.2014 - 02.2016
SAP CONSULTANT
Thirdware Solutions Pvt. Ltd.
07.2013 - 05.2014
SAP CRM CONSULTANT
lnvenio Business Solutions Pvt. Ltd.
04.2012 - 06.2013
SAP CRM CONSULTANT
Oxient Technologies Pvt. Ltd.
01.2009 - 04.2012
ABAP/4 TRAINEE
Unilogic Software Pvt. Ltd.
08.2007 - 01.2009
MASTER OF BUSINESS ADMINISTRATION - CRM & IT
National Isntitute Of Management
BACHELOR OF TECHNOLOGY - Computer Science
Kurukshetra University
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