Summary
20 years of experience in IT Infrastructure management. Profile includes mapping of the business requirements to the technologies. This includes technology evaluations, IT Strategy, Project management, Handling IT Infrastructure, Server administration, IT Operations, Data Centre Consolidation, Vendor Management and Key Project implementation in cloud and virtualization. Leveraged skills in cementing healthy client relationships geared towards generating business and leading workforce towards accomplishing business and corporate goals.
Overview
21
21
years of professional experience
Work History
Country Manager
Pall India Pvt Ltd
Pune
12.2016 - Current
- IT infrastructure and responsible for overall IT infrastructure Operation, IT Strategy, Project management and Develop IT team to deliver consistency quality of services for all India sites.
Country Manager IT Infrastructure
Pall India Pvt Ltd
Pune
12.2016 - Current
- Working as Country Manager, IT infrastructure and overall responsible for IT infrastructure Management for Pall India
- Actively involve with key stakeholders for IT strategy and planning
- Managing day-to-day IT infrastructure activities of all locations, including budgets, staffing, administration, and planning
- Provide oversight and advocate for the local IT operations, reaching across the broader IT organization to address business requests and / or support escalations
- Develop IT relevant KPI’s and monthly operational reporting for the regional center
- Partner and engage with the business leaders to ensure they can incorporate and exploit advanced IT solutions into their business strategies
- Project Planning and implementation as per Global roadmap
- Develop IT staff to deliver consistent quality of services
- Work with various IT partners (IT groups, GI, Security, Applications, PMO) to ensure collaboration across all groups to deliver high class service to the business
- Achieved high level of internal user’s satisfaction on all projects
- Project Implemented and highlights:
- Established IT infrastructure services for all India location
- Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software
- Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security.
Deputy Manager
AMW Motors
Mumbai
08.2014 - 11.2016
- IT and responsible for overall IT infrastructure operation and project management.
Deputy Manager IT
AMW Motors Ltd
Mumbai
08.2014 - 11.2016
- Worked as IT infrastructure lead and overall responsible for IT infrastructure in AMW Motors Ltd
- Contribute to Cloud Migration solutions, Cloud Architecture and responsible for Cloud adoption / Cloud Assessment on Azure
- Implementation of Windows Azure Platform for server consolidation
- Project Planning and implementation of office365 in AMW environment
- Implemented multiplication (20 sites, 35 dealers’ locations, 2 Data center in different location)
- Ensure availability, reliability, and redundancy of data center services in 24x7
- Planning and Implementation of Server, Network, Security Solution and Backup policy
- Responsible for PAN India IT operations of AMW Motors Ltd and single point of contact for IT Infrastructure
- Leading 15 Members of Teams including FMS
- Monitoring Monthly MIS and give inputs for new initiative and improvement
- Managing and Monitoring Service Desk Management, Customer Engagement, Assets Management, Change Management, Incident Management, Problem Management, Knowledge base and capacity Plan, Design SLAs and KPIs
- Operations budgeting, capital planning, Vendor management, Resource shared management
- Defining Process and Solution atomization using different technology and Green IT Implementation
- Responsible for ISO Audit for IT infrastructure
- Managing and maintaining of IT Infrastructure AMC renewal and new procurement
- Responsible for new project Initiative and deployment
- Achieved high level of internal user’s satisfaction on all project
- Project Implemented:
- Consolidation of servers/Application through windows Azure platform
- Up gradation of Active Directory from 2003 to 2012
- Implementation of office 365
- Implementation of DR solution for Important Business Application
- Implemented Centralized IT service desk management in AMW Motors.
Consultant
Mahindra & Mahindra, Bristlecone India Ltd
Mumbai
02.2013 - 07.2014
- Administration and maintenance of enterprise-wide heterogeneous infrastructure with 2000+ Servers running on Windows 2012/2008/2003/2000, Hyper-V and VMware
- Microsoft Azure Infrastructure planning and architecture
- In depth knowledge on Azure troubleshooting and operational support
- Migrate and implement the environments in Azure and Transition to the support team
- Deep Understanding on Office365 (Migrations & Operations)
- Documentation of office365 and provided training to users
- Design build and support VMware solutions on vSphere 5.x with configuration of high availability services like HA, DRS, FT, vMotion, Storage vMotion
- Create virtual machines from scratch and from templates
- Implementation and configuration of Hitachi AMS 2500
- Consolidation done after converting physical servers to virtual servers using vCenter Converter and 3rd party tools like Plate Spin
- Utilize Dell DRAC and HP ILO to provide quick response time and resolve critical server issue
- Active Directory Design, Planning, and Implementation Processes
- Implementing an Active Directory Forest and Domain Structure
- Managing Site Topology
- Active Directory User and Computers: Manage most common day-to-day resources, including user’s, group, computers, printers, and shared folders
- Active Directory sites and services: Manage replication, network topology and related services
- Active directory domain and Trust: configure and maintain trust relationship and domain and forest functional levels
- Manage multiple domain and forest
- Project Implemented:
- Implemented VMware virtualization environment in M&M Datacenter
- Implemented Hyper-V environment in Mahindra Remote sites offices
- Storage consolidation Project
- Migrated more than 100 physical servers in Virtual environment
- Greenfield project implementation in Mahindra data center.
consultant and provided support to Mahindra & Mahindra Data center and Mahindra Navistar
Bristlecone India Ltd
Pune
04.2008 - 07.2014
Mahindra Navistar Automotive Ltd, Bristlecone India Ltd
Pune
04.2008 - 01.2013
- Deputed as System admin and lead four members of team
- HP Open View Service Centre based Incident management support
- Ensuring Incident and Request closure within agreed SLA with Mahindra Navistar
- Server monitoring, troubleshooting, new server installation, configuration, OS Installation, and monitoring of 50+ servers
- Testing and implementing security patches released by Microsoft
- Monitoring applications, systems, and security logs on servers
- Troubleshooting for Software/application related issue like IIS, SQL Server, MY SQL, and other internal applications
- RCA preparation and meeting SLA for RCA submission
- Co-ordination with vendor for software and hardware support
- Manage more than 500 users and their IT requirement
- Coordinate with NOC and data center for new requirement
- Configuring various types of Business phone like Blackberry, E50, E60, and E63 etc
- Project Implemented:
- Symantec Desktop and Laptop Option (DLO): Server configuration for automated backup of Desktop, laptop and workstation, troubleshooting, configured user wise groups and assigned permission, quote limits
- Symantec Endpoint Encryption (SEE): server configuration, troubleshooting, software version and patch updating
- Dell Power vault MD3600f Storage: Installation and implementation, configuration on SAN, LUN configuration, SAN configuration for Backup
- Dell Commvault (Backup Software): Installation and implementation.
Mahindra & Mahindra, Allied Digital Services
Patna
06.2005 - 03.2008
- AD Management: Creating new user as per Company Standard Format, Creating New OU’s as per Client request, Creating New Groups as per User requirement and Divisions
- Implementation and troubleshooting of various applications on Windows XP and Windows98
- Maintaining and troubleshooting Network printers
- Vendor coordination for H/w support and other IT related support
- Citrix installation & client side configuration, L2 support to citrix troubleshooting
- Sap installation and configuration
- Monitoring Application, System and Security logs on server & Configured Network Printer on Print Server
- Monitoring daily antivirus and dns servers
- Taking Monthly backup of Critical user’s data
- Configuring and troubleshooting MS Outlook, VPN client
- Documentation and Vendor Interaction
- Remote location calls: Raising ticket with On Call Support Team for Hardware related issues, managing and assigning calls, coordinating with on call Support team
- Printers: Checking printers for any errors, raising ticket with Printer team for Printer related issues, Quarterly Preventive Maintenance for All remote location’s Printer
- Maintaining data for all vendors’ related calls
- Preparing software installation procedure for reference as per Customer requirement.
Customer Support Engineer
Allied Digital Services Ltd
08.2003 - 03.2008
- And responsible for server administration and FMS support and handled multiple clients.
Field Engineer
McDowell,GE Light, Allied Digital Services
Ranchi
07.2004 - 05.2005
- For clients like McDowell, GE Light, Torrent, Air Sahara, and Pidilite.
Field Engineer
WiproGE Medical System, Allied Digital Services
Patna
08.2003 - 06.2004
- For DELL services as Allied Digital was partner for Dell India
- Installation and configuration of Dell PowerEdge servers
- OS installation, Network printer installation, software installations, Quarterly Preventive Maintainers for Desktop and Printers, Troubleshooting Network related Problem
- Providing necessary technical guidance to the juniors who are working as IT support assistant
- Responsible for installation, configurations and troubleshooting of hardware/software
- Installation & Up-gradation of hardware & software
- Configuring Outlook express and MS outlook
- Asset management of the desktops, laptop, printers and networking devices
- Implementation and troubleshooting of various applications on Windows 2000 and windows98
- Migration of machines from windows 98 to windows 2000
- Vendor coordination for H/w support and other IT related support
- Support in Email configuration in Microsoft outlook
- Application Implementation
- Enhance remote access through installation and configuration of VPN, Remote desktop, remotely anywhere pcanywhere, vnc, Net meeting
- Coordination with GE china support centre.
Trainee engineer and provided support in network and system
Balajee Distributor
08.2002 - 07.2003
Hardware & Network Engineer
Balajee Distributor
08.2002 - 07.2003
- Troubleshooting of win98, windows2000, win-xp, networking problems
- Coordination with users and understanding the new requirement.
Education
BE-Comp Sc -
E.C - undefined
GPA: 56
10+2- S.G - undefined
GPA: 68
10th -S.G - undefined
GPA: 68
ITIL V3 Foundation and Service Operation Certified in IT service Management. MCSE (MCP ID-5546707) Windows Server 2003. VCA-DCV (VMware Certified Associate-Data Centre Virtualization). VCA-vCloud (VMware Certified Associate-Cloud). Microsoft Certified Azure Fundamental Project Management Professional (PMP) Training, Project Management Institute (PMI) - undefined
Attended training in Situational Leadership and Inspirational Leadership. - undefined
Skills
Service Delivery, Project Management, IT Strategy, IT Operation, Vendor Management, People management, Evolving technologies, and process best practices relevant to Information Technologies
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Country Manager - Pall India Pvt Ltd
12.2016 - Current
Country Manager IT Infrastructure - Pall India Pvt Ltd
12.2016 - Current
Deputy Manager - AMW Motors
08.2014 - 11.2016
Deputy Manager IT - AMW Motors Ltd
08.2014 - 11.2016
Consultant - Mahindra & Mahindra, Bristlecone India Ltd
02.2013 - 07.2014
consultant and provided support to Mahindra & Mahindra Data center and Mahindra Navistar - Bristlecone India Ltd
04.2008 - 07.2014
- Mahindra Navistar Automotive Ltd, Bristlecone India Ltd
04.2008 - 01.2013
- Mahindra & Mahindra, Allied Digital Services
06.2005 - 03.2008
Field Engineer - McDowell,GE Light, Allied Digital Services
07.2004 - 05.2005
Customer Support Engineer - Allied Digital Services Ltd
08.2003 - 03.2008
Field Engineer - WiproGE Medical System, Allied Digital Services
08.2003 - 06.2004
Trainee engineer and provided support in network and system - Balajee Distributor
08.2002 - 07.2003
Hardware & Network Engineer - Balajee Distributor
08.2002 - 07.2003
- BE-Comp Sc,
Bhalki (Gulbarga University - E.C,
D.Patliputra High School - 10+2- S.G,
D. Patliputra High School - 10th -S.G,
- ITIL V3 Foundation and Service Operation Certified in IT service Management.
MCSE (MCP ID-5546707) Windows Server 2003.
VCA-DCV (VMware Certified Associate-Data Centre Virtualization).
VCA-vCloud (VMware Certified Associate-Cloud).
Microsoft Certified Azure Fundamental
Project Management Professional (PMP) Training, Project Management Institute (PMI),
- Attended training in Situational Leadership and Inspirational Leadership.,
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