Diwakar Tripathi
Associate
Bengaluru
Summary
Experienced Associate with a proven track record of 3+ years collaborating effectively with clients to understand needs and provide tailored recommendations for products and services aligning with goals. Dedicated professional excelling in delivering exceptional customer care through strong communication skills. Committed to ensuring client satisfaction by promptly identifying requirements and offering solutions that exceed expectations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Associate
Accenture
7 2023 - Current
- Conducted AML (Anti-Money Laundering), CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and KYC (Know Your Customer) investigations. Utilized screening tools including Pega, LexisNexis, KYC Net, FIBOS, TSYS, Equifax, MR, CMS Application, and Toscano to thoroughly investigate client profiles.
- Performing Periodic review on Low/Medium/High Risk clients.
- Knowledgeable in performing screening on Clients and Related parties to identify any adverse media or negative news or PEP/Sanction hits, using screening tools like Lexis Nexis and additional search.
- Understanding Source of Funds, Source of Wealth, and Client’s Nature of Business to identify if any financial risk like ML/TF (Money Laundering/Terrorist Financing) factors are involved in the client’s profile.
- Understanding Source of Funds, Source of Wealth, and Client’s Nature of Business to identify if any financial risk like ML/TF (Money Laundering/Terrorist Financing) factors are involved in the client’s profile.
- Performing AFC/AML escalation process for UBOs (Ultimate Beneficial Owners) identified as PEPs and clients for any screening hits identified in screening process.
- In Payment Operations, Working on MIS Reports, Deviation Reports, Financial Planning And Business analysis And Payments Manual through an IBIS gateway.
- Implemented and managed ACH payment systems for efficient processing of client payments, developed and documented SOP’s for ACH payments processing from stakeholder
- Achieving SLAs with quality and within turnaround time.
- On Daily bases I interact with QA team (Client) in order to validate census data and financial data which is used in those cases like customer on boarding, data uplift and KYC ongoing review.
- Proficient in generating comprehensive Excel reports, leveraging advanced functions and data visualization techniques.
- Experienced in analyzing complex datasets and presenting actionable insights to drive informed decision-making by Leadership.
Process Associate
HCL Technologies Ltd
03.2021 - 06.2023
- In Payment Operations team in delivering all aspects of business processing, including secure processing and delivery of client payments via key Bank interfaces ( IBIS - Integrated Banking Information System).
- This includes initiating payments, setting up approval processes, tracking and attributing sent and received funds, resolving payment failures and returns, reconciling transactions to bank statements, and booking payments to the general ledger.
- Developed and analyzed MIS reports, deviation reports, and financial planning while managing business analysis and payment investigations using IBIS Gateway, Toscana, GPP SP, Citrix, Intelli-Match, IBAN, SWIFT, and NSC.
- Implemented and managed ACH payment systems for efficient processing of client payments, developed and documented SOP’s for ACH payments processing from stakeholder.
- Communicate to the concern team through emails regarding the MT103 and attach the details in Toscana as required and if needed send the SWIFT to concerned bank as per necessary scenarios.
- Ensure routing where Bank Swift and payments are made into Nostro and Vostro account.
- To work on 2 types of currency Legacy (Euro, GBP, USD) and Non-legacy (INR, PHP, ZAR, JPY,etc.)
- Providing daily reports to the Client on payments and transaction monitoring tasks.
- Having expertise in executing KYC data uplift procedures, we can improve the precision and entirety of data.
- An extensive history of systematically improving initiatives to optimize KYC data integrity.
- Conducted mandatory KYC checks on clients, recording acquired data according to international protocols.
- Ensured adherence to AML regulations, including OFAC, CIP, KYC, and customer/transaction monitoring guidelines
- Managing financial data in accordance with UK GAAP and IFRS accounting standards
- Adhering to all risk and compliance, KYC, and AML norms.
- Assessing and analyzing various company-wise financial statements given by clients in order to provide credit reports to customers
- Providing Training to new agents.
Education
MBA -
Narsee Monjee Institute of Management Studies
Mumbai, India 07.2022 - 06.2024
Bachelor of Commerce -
University of Lucknow
Lucknow, India 07.2017 - 06.2020
Skills
MS Office
Computer Skills
Time Management
Data Entry
Preparing reports
Management Support
Decision-Making
Workplace Safety
Issue Resolution
Leadership Qualities
Oral communication
Customer interaction
Customer Relationship Management (CRM)
Work Planning and Prioritization
Attention to Detail
Production Support
Flexible Schedule
Customer service orientation
Complex Problem-Solving
Process Improvement
New Hire Training
Cross-Functional Teamwork
Multiple Priorities Management
Order Fulfillment
Excellent Communication
Team building
Creative Thinking
Documentation And Reporting
Friendly and Helpful
Professionalism
Timeline
MBA -
Narsee Monjee Institute of Management Studies
07.2022 - 06.2024
Process Associate
HCL Technologies Ltd
03.2021 - 06.2023
Bachelor of Commerce -
University of Lucknow
07.2017 - 06.2020
Associate
Accenture
7 2023 - Current