Diwakar Verma
Program Management, Product Management, Consulting
Summary
- Result oriented professional committed to resolving customer issues with focus on driving efficiency improvements and cost benefits. Offering analytical problem-solving and critical thinking skills.
- 12+ years of experience in IT Products and Services; partnering with Executive Teams to develop and deliver Cloud/On-Premise solutions for customers from versatile domains viz. Telco, Hi-Tech, Networking, Automotive, Locomotive and Banking.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Technical Program Manager II
Citrix R&D Ltd. (part of Cloud Software Group)
Bangalore, India
12.2020 - Current
- Managed Cloud & On-Prem Releases for Networking ( Team Size ~150 ) and Analytics ( Team Size ~120 ) programs to deliver high quality Products/Enhancements.
- Drove Quality Initiative to improve Non-Functional requirements like Code Coverage (55% to 65%), Test Coverage (70% to 85%), Automation Testing Coverage (30% to 50%), and Defect Reduction (30 S3/S4 to 9 S3/S4 -70% Reduction).
- Facilitated Scrum of Scrums , System Demo 's, Quarterly/PI Planning.
- Co-ordinated with Data/ML Platform & Research, Product Security, Change Management, Service Enablement, Field/Sales & Service Delivery teams.
- Worked with Product Owners, Architects & Engineering Managers to define Roadmap, Milestones and Execution Strategy .
- Participated & Facilitated Product Lifecycle discussions like End of Sales (EoS) & End of Life (EoL).
- Reviewed & Signed-Off Release Notes for both Cloud/On-Prem releases & made Release Announcements to Sales/Field Teams, Partners and CXO level stakeholders.
- Maintained & Managed Citrix downloads page to publish and deliver Product Builds to On-Prem Customers.
- Used JIRA (Dashboards and Structures), Confluence, & Miro for Program Management Activities.
Customer Project Manager / Program Manager
Cisco Services Ltd.
Bangalore, India
10.2019 - 11.2020
- Managed Project Plans , Project Releases, Risks , Impediments and Dependencies.
- Collaborated with Product Management & Architects in defining Roadmap & Backlog Management through Story Splitting, Prioritization techniques.
- Established Quality Gate Criteria for Project Release & participated in Go/No Go decisions.
- Coordinated with various Internal Stakeholders (Product, Engineering, User Experience UX, Documentation, Security & Performance Testing groups) & External Stakeholders & Partners.
- Monitored & Reported release progress using Metrics like Velocity Trends, Burn down Charts, Defect Rate, Milestone based Release Tracking boards.
- Used tools like Rally, Confluence, CDETs to track, create dashboards & report progress to Management & Senior Leadership.
Senior Consultant
Infosys Ltd.
Bangalore, India / Gothenburg, Sweden
06.2016 - 09.2019
- Played versatile roles viz. Program Manager, Product Owner, Scrum Master for clients from different domains (Telco, Hi-Tech, Automotive, Locomotive).
- For a " Hi-Tech " Customer - Facilitated PI Planning Events , Identified & Set Up Program Governance Measures for Program Transition.
- For a " Locomotive " Customer - Performed Requirements Gathering , Defined Minimal Viable Product (MVP) , Managed Product Roadmap & Backlog Prioritization for an IIoT based Alert & Case Management System.
- For an " Automotive " Customer - Managed 3 Scrum Teams and Implemented Process Improvements which led to several benefits - Increased Productivity (25%), Increased Product Availability (99.5%), Reduced Production Defects (10%), Improved Feature Launch Lead Time (30%) for a Vehicle Diagnostic Application.
- For a " Telco " Customer - Facilitated PMO forums like Bug Triage, Program Reviews & Customer Demo's; Helped Product Owners with Backlog Creation , Facilitated Scrum Ceremonies and Published Release Progress Reports .
IT Specialist /Senior Software Engineer II
Fidelity Information Services Ltd.
Mohali/Chandigarh, India
10.2012 - 03.2015
- Gathered Customer Requirements & proposed Product Customizations for Lockbox and Check/Image Processing Product Suite Implementation.
- Reviewed & Monitored progress of the request as per schedule, ensuring timely completion and delivery of project to the client; extending production support for applications.
Technology Analyst
Infosys Ltd.
Pune/Chandigarh, India
02.2009 - 10.2012
- Provided Product Implementation & Production Support for SAP BO Applications & Java/J2EE based Imaging Applications using ITIL principles of Service Desk, Incident, Problem & Change Management.
- Managed & Implemented mission critical SAP BO Applications as per the Customer Requirements.
Education
MBA - Marketing & Strategy
Management Development Institute (MDI)
Gurgaon, India 04.2015 - 03.2016
Bachelor of Technology - Information Technology
MM Engineering College, Kurukshetra University
08.2004 - 06.2008
Skills
Program Management
Product Management
Agile Consulting
Stakeholder Management
Conflict & Risk Management
Product Implementation & Support
Release Management
Customer Relations
Management Reporting
Agile / Scrum / Kanban / SAFe
Pre-sales / RFI / RFP
Design Thinking
Process Improvements
Rally / JIRA / VSTS
Confluence / MIRO / Trello
Certification
SAFe Practitioner (SAFe for Teams) by Scaled Agile Inc.
Organizations
- Citrix R&D Ltd (12/2020 - Present)
- Cisco Services Ltd. (10/2019 - 11/2020)
- Infosys Ltd (06/2016 - 09/2019)
- Fidelity Information Services Ltd (10/2012 - 03/2015)
- Infosys Ltd (02/2009 - 10/2012)
Accomplishments
- Spot Award (03/2022) at Citrix
- Innovate Everywhere (08/2020) at Cisco
- Benefit Everyone (07/2020) at Cisco
- Connect Everything (04/2020) at Cisco
- Our People Deal (03/2020) at Cisco
- Insta Award (12/2016) at Infosys
Additional Information
- Anchored Agile Product Owner Offering for Agile Services, MFG Domain Consulting Group at Infosys
- Member of Pre-sales and RFP response team for ~25 RFPs at Infosys
- Conceptualized & Managed Agile Design Thinking booth at cXperience Agile Day at Cisco
- Member, Office of Transformations and Programs at Cisco
- Co-authored the training content for Citrix wide "Agile/Scrum for Teams" training at Citrix
- Member, Organizing Committee, Citrix Technical Program Management Summit at Citrix
- Member, Lean Agile Centre of Excellence (LACE) at Citrix
Timeline
Senior Technical Program Manager II
Citrix R&D Ltd. (part of Cloud Software Group)
12.2020 - Current
Customer Project Manager / Program Manager
Cisco Services Ltd.
10.2019 - 11.2020
Senior Consultant
Infosys Ltd.
06.2016 - 09.2019
MBA - Marketing & Strategy
Management Development Institute (MDI)
04.2015 - 03.2016
IT Specialist /Senior Software Engineer II
Fidelity Information Services Ltd.
10.2012 - 03.2015
Technology Analyst
Infosys Ltd.
02.2009 - 10.2012
Bachelor of Technology - Information Technology
MM Engineering College, Kurukshetra University
08.2004 - 06.2008