Diwakar Verma
Program Management, Product Management, Consulting
Summary
- Result oriented professional committed to resolving customer issues with focus on driving efficiency improvements and cost benefits. Offering analytical problem-solving and critical thinking skills.
- 12+ years of experience in IT Products and Services; partnering with Executive Teams to develop and deliver Cloud/On-Premise solutions for customers from versatile domains viz. Telco, Hi-Tech, Networking, Automotive, Locomotive and Banking.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Technical Program Manager II
Citrix R&D Ltd. (part of Cloud Software Group)
Bangalore, India
12.2020 - Current
- Managed Cloud & On-Prem Releases for Networking ( Team Size ~150 ) and Analytics ( Team Size ~120 ) programs to deliver high quality Products/Enhancements.
- Drove Quality Initiative to improve Non-Functional requirements like Code Coverage (55% to 65%), Test Coverage (70% to 85%), Automation Testing Coverage (30% to 50%), and Defect Reduction (30 S3/S4 to 9 S3/S4 -70% Reduction).
- Facilitated Scrum of Scrums , System Demo 's, Quarterly/PI Planning.
- Co-ordinated with Data/ML Platform & Research, Product Security, Change Management, Service Enablement, Field/Sales & Service Delivery teams.
- Worked with Product Owners, Architects & Engineering Managers to define Roadmap, Milestones and Execution Strategy .
- Participated & Facilitated Product Lifecycle discussions like End of Sales (EoS) & End of Life (EoL).
- Reviewed & Signed-Off Release Notes for both Cloud/On-Prem releases & made Release Announcements to Sales/Field Teams, Partners and CXO level stakeholders.
- Maintained & Managed Citrix downloads page to publish and deliver Product Builds to On-Prem Customers.
- Used JIRA (Dashboards and Structures), Confluence, & Miro for Program Management Activities.
Customer Project Manager / Program Manager
Cisco Services Ltd.
Bangalore, India
10.2019 - 11.2020
- Managed Project Plans , Project Releases, Risks , Impediments and Dependencies.
- Collaborated with Product Management & Architects in defining Roadmap & Backlog Management through Story Splitting, Prioritization techniques.
- Established Quality Gate Criteria for Project Release & participated in Go/No Go decisions.
- Coordinated with various Internal Stakeholders (Product, Engineering, User Experience UX, Documentation, Security & Performance Testing groups) & External Stakeholders & Partners.
- Monitored & Reported release progress using Metrics like Velocity Trends, Burn down Charts, Defect Rate, Milestone based Release Tracking boards.
- Used tools like Rally, Confluence, CDETs to track, create dashboards & report progress to Management & Senior Leadership.
Senior Consultant
Infosys Ltd.
Bangalore, India / Gothenburg, Sweden
06.2016 - 09.2019
- Played versatile roles viz. Program Manager, Product Owner, Scrum Master for clients from different domains (Telco, Hi-Tech, Automotive, Locomotive).
- For a " Hi-Tech " Customer - Facilitated PI Planning Events , Identified & Set Up Program Governance Measures for Program Transition.
- For a " Locomotive " Customer - Performed Requirements Gathering , Defined Minimal Viable Product (MVP) , Managed Product Roadmap & Backlog Prioritization for an IIoT based Alert & Case Management System.
- For an " Automotive " Customer - Managed 3 Scrum Teams and Implemented Process Improvements which led to several benefits - Increased Productivity (25%), Increased Product Availability (99.5%), Reduced Production Defects (10%), Improved Feature Launch Lead Time (30%) for a Vehicle Diagnostic Application.
- For a " Telco " Customer - Facilitated PMO forums like Bug Triage, Program Reviews & Customer Demo's; Helped Product Owners with Backlog Creation , Facilitated Scrum Ceremonies and Published Release Progress Reports .
IT Specialist /Senior Software Engineer II
Fidelity Information Services Ltd.
Mohali/Chandigarh, India
10.2012 - 03.2015
- Gathered Customer Requirements & proposed Product Customizations for Lockbox and Check/Image Processing Product Suite Implementation.
- Reviewed & Monitored progress of the request as per schedule, ensuring timely completion and delivery of project to the client; extending production support for applications.
Technology Analyst
Infosys Ltd.
Pune/Chandigarh, India
02.2009 - 10.2012
- Provided Product Implementation & Production Support for SAP BO Applications & Java/J2EE based Imaging Applications using ITIL principles of Service Desk, Incident, Problem & Change Management.
- Managed & Implemented mission critical SAP BO Applications as per the Customer Requirements.
Education
MBA - Marketing & Strategy
Management Development Institute (MDI)
Gurgaon, India 04.2015 - 03.2016
Bachelor of Technology - Information Technology
MM Engineering College, Kurukshetra University
08.2004 - 06.2008
Skills
Program Management
Certification
SAFe Practitioner (SAFe for Teams) by Scaled Agile Inc.
Organizations
- Citrix R&D Ltd (12/2020 - Present)
- Cisco Services Ltd. (10/2019 - 11/2020)
- Infosys Ltd (06/2016 - 09/2019)
- Fidelity Information Services Ltd (10/2012 - 03/2015)
- Infosys Ltd (02/2009 - 10/2012)
Accomplishments
- Spot Award (03/2022) at Citrix
- Innovate Everywhere (08/2020) at Cisco
- Benefit Everyone (07/2020) at Cisco
- Connect Everything (04/2020) at Cisco
- Our People Deal (03/2020) at Cisco
- Insta Award (12/2016) at Infosys
Additional Information
- Anchored Agile Product Owner Offering for Agile Services, MFG Domain Consulting Group at Infosys
- Member of Pre-sales and RFP response team for ~25 RFPs at Infosys
- Conceptualized & Managed Agile Design Thinking booth at cXperience Agile Day at Cisco
- Member, Office of Transformations and Programs at Cisco
- Co-authored the training content for Citrix wide "Agile/Scrum for Teams" training at Citrix
- Member, Organizing Committee, Citrix Technical Program Management Summit at Citrix
- Member, Lean Agile Centre of Excellence (LACE) at Citrix
Timeline
Senior Technical Program Manager II
Citrix R&D Ltd. (part of Cloud Software Group)
12.2020 - Current
Customer Project Manager / Program Manager
Cisco Services Ltd.
10.2019 - 11.2020
Senior Consultant
Infosys Ltd.
06.2016 - 09.2019
MBA - Marketing & Strategy
Management Development Institute (MDI)
04.2015 - 03.2016
IT Specialist /Senior Software Engineer II
Fidelity Information Services Ltd.
10.2012 - 03.2015
Technology Analyst
Infosys Ltd.
02.2009 - 10.2012
Bachelor of Technology - Information Technology
MM Engineering College, Kurukshetra University
08.2004 - 06.2008
Similar Profiles
Marshal JosephMarshal Joseph
Support Services Manager at Cloud Software Group (Formerly Citrix India Pvt Ltd)Support Services Manager at Cloud Software Group (Formerly Citrix India Pvt Ltd)
Samuel KottmeierSamuel Kottmeier
Commercial Account Manager at Cloud Software Group (Citrix, Inc)Commercial Account Manager at Cloud Software Group (Citrix, Inc)
Saurav PatoaSaurav Patoa
Sr. Support Services Manager/Critical Situation Manager at Citrix / Cloud Software GroupSr. Support Services Manager/Critical Situation Manager at Citrix / Cloud Software Group
Mahadeva SwamyMahadeva Swamy
Principal Technical Program Manager / Senior Technical Program Manager at AMAZONPrincipal Technical Program Manager / Senior Technical Program Manager at AMAZON
Emily SayarinhEmily Sayarinh
Technical Program Manager, Analyst II at Walmart Inc.Technical Program Manager, Analyst II at Walmart Inc.