Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Timeline
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Diwakar VS

Bengaluru

Summary

Results-driven leader with 6 years of experience in operations, sales, and customer success across B2B & B2C. Skilled in strategic planning, business development, and process optimization to drive revenue and enhance customer experience. Expertise in managing high-value accounts, leading teams, and implementing strategies to improve efficiency, NPS, and retention. Strong background in supply chain, vendor negotiations, and market analysis. Awarded for outstanding performance and leadership.

Overview

6
6
years of professional experience

Work History

Business Strategy and Growth Manager

Vashi Integrated solutions Limited
Bengaluru
06.2024 - Current
  • Specializing in strategic analysis of historical procurement data to drive business improvements crafting roadmaps to enhance operational efficiency and eliminate bottlenecks, while providing crucial insights to empower sales teams and Procurement teams
  • Maximizing supply chain consolidation and minimizing Tail spends of FMCG, Distilleries and Manufacturing companies by providing MRO Integration services
  • Scaled annual revenue from ₹3 Cr to ₹10 Cr through competitor analysis, strategic pricing, and process optimization. Reduced order processing time from 3 days to 1 day, improved invoice tracking by consolidating multiple invoices into one per PO (enhancing collection rates from 60% to 87%), and established a local sourcing team to reduce freight costs, increasing GP% from 7% to 9.8%.
  • Optimized Financial Metrics & Decision-Making: Introduced Return on Working Capital (ROWC) as a key performance metric, shifting the evaluation from gross profit alone to a formula incorporating inventory utilization and outstanding debts. This provided a clearer financial outlook on client transactions, improving cash flow and profitability analysis.
  • Clients handled: ABB India, Saint Gobain, HCCB India, Cargill India, United spirits limited, Britannia Industries (All india plants)

Asst Manager Strategic Sales

JSW India
Mumbai
12.2023 - 06.2024
  • Led Sales Team & Managed High-Value Accounts: Managed a team of 11 in the Inside Sales Construct division, ensuring KPI and revenue targets were met. As a Key Account Manager, handled customer accounts worth ₹70 Cr and consistently acquired ₹2 Cr in new accounts monthly.
  • Maximized Profit Margins Through Lead Optimization: Boosted profit margins by 200% in 3 months by reducing lead generation costs. Evaluated lead-to-first-order timelines and lead quality, streamlining acquisition efforts to focus on high-conversion channels, resulting in improved efficiency and reduced expenses.
  • Handled category management responsibilities, including product selection, pricing, and inventory management
  • Awarded with Best employee award in first month of working in JSW for Revenue and Growth initiatives steps taken and for Sales transformation from CEO of JSW One

Asst Manager Operations and Customer Success

Think and Learn Private Limited
Bengaluru
05.2022 - 11.2023
  • Handled Team size of 30+ to attain operational metrics and lead performance goals
  • Managed High-Value Customer Accounts & Reduced Refund Rates: Oversaw customer accounts worth $10 million, maintaining a monthly refund rate below 15%. Achieved this by increasing first-time resolution rates from 35% to 71% and engaging low-active customers through targeted interventions. Implemented a rewards system for active users, leading to higher customer retention and improved renewal rates.
  • Performed activities to enhance employee engagement and developed 6 + associates to become Team leads
  • Improved Quality Assurance & Customer Engagement: Developed and enforced quality assurance processes, including call monitoring and compliance, leading to an NPS increase from 7.5 to 9. Enhanced team productivity by increasing average call time from 3 hours 45 minutes to 5 hours and boosted app engagement from 73% to 92% through continuous feedback, targeted customer calling, and optimized pitching strategies.
  • Awarded with the Best Manager on floor among the 100+ Managers for the previous quarter

Grievance Manager

Think and Learn Private Limited
Bengaluru
11.2021 - 05.2022
  • Led CEO Escalations & Contributed to Strategic Planning: Managed 1,000+ CEO escalations as the single point of contact for CEO emails, ensuring high-priority issue resolution. Actively contributed to strategic planning sessions to enhance overall customer service operations and drive process improvements.
  • Enhanced Customer Retention Through Escalation Analysis: Analyzed escalation patterns to identify root causes and implemented process improvements, leading to higher retention of aggrieved customers. These initiatives increased overall retention rates from 35% to 50%.
  • Created a SOP to handle the Newly adopted Grievance redressal Team and Handled 4 Manager under the team

Senior Product Specialist

Think and Learn Private Limited
Bengaluru
08.2019 - 11.2021
  • Connecting 50+ customers on daily basis, helping out the customers with product adoption and addressing the multiple queries & issues as well as providing the resolution on real time basis
  • Consistently Exceeded Targets & Recognized as Top Performer: Consistently surpassed monthly targets and was awarded Performer of the Quarter for outstanding performance and contribution to business growth.

Education

Bachelors in Mechanical Engineering -

EWIT (VTU)
Bengaluru
01.2017

Skills

  • I have worked on multiple tools like Salesforce, Leadsquared, Tableau, Snowflake, Looker Studio, Ariba, Coupa, SAP S4 Hana, Freshdesk, JIRA, Excel, PowerPoint, L&D documentation, and scripting
  • Certified Six Sigma Green Belt Professional

Hobbies and Interests

  • Reading books,Playing chess,Playing badminton,Watching F1 Races,Go karting

Languages

  • English,Hindi, Kannada,Telugu,Tamil,Marathi

Timeline

Business Strategy and Growth Manager

Vashi Integrated solutions Limited
06.2024 - Current

Asst Manager Strategic Sales

JSW India
12.2023 - 06.2024

Asst Manager Operations and Customer Success

Think and Learn Private Limited
05.2022 - 11.2023

Grievance Manager

Think and Learn Private Limited
11.2021 - 05.2022

Senior Product Specialist

Think and Learn Private Limited
08.2019 - 11.2021

Bachelors in Mechanical Engineering -

EWIT (VTU)
Diwakar VS