Dynamic customer service professional skilled in conflict resolution and credit card processing. Known for adaptability and technical knowledge, contributing to improved customer relationships and team collaboration in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Athena BPO
Mumbai
12.2024 - 01.2026
Responded to customer inquiries and delivered accurate information about ICICI Bank credit cards via outbound calls.
Education
Bachelor's in Computer Application - Computer And Information Sciences
Swami Vivekanand Subharti University
Meerut
11-2017
Skills
Customer service
Customer relationship management
Credit card processing
Conflict resolution
Team collaboration
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Accomplishments
Top performer in the JFM contest, received the highest incentive in the team.
Timeline
Customer Service Executive
Athena BPO
12.2024 - 01.2026
Bachelor's in Computer Application - Computer And Information Sciences