People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Hi, I’m
Diwan Tarique Khan(Team Leader)
Badarpur
Summary
Overview
9
years of professional experience
Work History
Hello Verify India pvt ltdNoida
Team Leader
12.2025 - Current
Job overview
- Led team meetings to align project goals and enhance collaboration.
- Developed training programs to improve team performance and skillsets.
- Managed project timelines, ensuring tasks were completed on schedule.
Data Flow Pvt.Ltd.Noida
Senior Associate
03.2022 - 12.2025
Job overview
- Floor support to junior associates on procedures, policies, and strategies.
- Perform data validation and verification.
Volans Informatics Pvt.Ltd (TV shop backend)Noida
Customer Support Executive
12.2020 - 06.2021
Job overview
CYfuture India Pvt. Ltd (Club Factory Chat & Email Process)Noida
Customer Support Executive
07.2018 - 11.2020
Job overview
- Managed refunds, RML, small balance write-offs, and bank allocations.
- Handled customer concerns and escalated issues.
Cogent E-Services Pvt. Ltd (Paytm E-mail Process)Noida
Customer Support Associate
01.2018 - 06.2018
Job overview
- Provided email and chat support for the Club Factory process.
- Resolved technical issues via Email and live chat.
- Implemented customer feedback to improve chat support.
- Managed live chat support.
HCLNoida
Customer Support Executive
05.2017 - 12.2017
Job overview
- Answered support calls to learn about and address customer needs, complaints, or other issues with products or services.
- Handled customer complaints and resolved issues effectively.
- Managed customer accounts using CRM software tools.
- Assisted customers with inquiries through Email communications.
Education
Sikkim Manipal UniversityMirzapur, UP
MBA from HR and Finance
University Overview
Veer Bahadur Singh Purvanchal University
B.A
University Overview
U.P.Board
H. S. C.
University Overview
U.P.Board
S. S. C.
University Overview
Skills
- Customer Service
- Problem Solving
- CRM
- Technical Support
- Troubleshooting
- Customer Satisfaction
- Data Entry
- Remote Desktop
- Returns Processing
- Refund and Exchange Processing
- Data Validation and Verification
- Team leadership
- Training development
- Customer support
- Team building
- Performance improvement
- Mentoring
- Client support
- Team supervision
- Staff training
- Leadership
Languages
Languages
- English
- Hindi
- Urdu
Personal Information
Personal Information
- Date of Birth: 07/05/87
- Gender: Male
- Marital Status: Married
Hobbies and Interests
Hobbies and Interests
- Reading motivational books
- Positive thinking
- Playing chess
Non Technical Skills - Typing
Non Technical Skills - Typing
26 wpm (Mangle font), 35 wpmAdditional Qualifications
Additional Qualifications
Certified Industrial Accountant, The Institute of Computer Accountants (ICA) a unit of ICA InfoTech Pvt. Ltd.Languages
Hindi
First Language
English
Advanced
C1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Team Leader
Hello Verify India pvt ltd
12.2025 - Current
Senior Associate
Data Flow Pvt.Ltd.
03.2022 - 12.2025
Customer Support Executive
Volans Informatics Pvt.Ltd (TV shop backend)
12.2020 - 06.2021
Customer Support Executive
CYfuture India Pvt. Ltd (Club Factory Chat & Email Process)
07.2018 - 11.2020
Customer Support Associate
Cogent E-Services Pvt. Ltd (Paytm E-mail Process)
01.2018 - 06.2018
Customer Support Executive
HCL
05.2017 - 12.2017
Sikkim Manipal University
MBA from HR and Finance
06/2011
Veer Bahadur Singh Purvanchal University
B.A
U.P.Board
H. S. C.
U.P.Board
S. S. C.