Dixit Malik
Greater Noida West
Summary
Dynamic Senior Manager with a proven track record at Lancers Network Limited, excelling in risk management and operational efficiency. Spearheaded technology solutions that enhanced service delivery, driving significant revenue growth. Adept at vendor management and building high-performing teams, I thrive on optimizing performance and delivering exceptional client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager-Screening Services & Insurance Risk Mitigation
Lancers Network Limited
05.2023 - Current
- Directed business planning, budgeting, and client account management for service delivery excellence.
- Drove revenue growth and profitability through strategic planning and operational execution.
- Managed diverse portfolio of global and domestic corporate clients, ensuring satisfaction and retention.
- Identified and capitalized on opportunities for new product development to enhance value offerings.
- Built, mentored, and retained high-performing business support team aligned with organizational goals.
- Planned and led compliance, automation, and process optimization initiatives across service lines.
- Expanded insurance-related services into new client segments and geographic territories.
- Spearheaded development of technology-enabled solutions for claims investigation and digital KYC verification.
Operations Manager-Employment Screening
Pinkerton Corporate Risk Management India Private Limited
Gurgaon
01.2018 - 04.2023
- Led end-to-end operations and client delivery for international background checks, ensuring SLA compliance and audit readiness.
- Managed international and domestic Operations Teams in Pre-Employment Screening service line with over 120 resources.
- Oversaw processing of approximately 17,000 screening profiles monthly, maintaining high quality.
- Optimized global vendor networks to enhance quality, compliance, and performance metrics.
- Supported BD Team in creating customized BGC Packages aligned with client requirements across various countries.
- Achieved healthy levels of C1 & C2 by optimizing resource utilization while maintaining timelines to increase incentives.
- Participated in core team for development, testing, and implementation of new enterprise applications.
- Conducted monthly and quarterly reviews with management to address operational performance and identify improvements.
Branch Manager
Matrix Business Services India (P) Ltd.
Delhi
01.2012 - 07.2016
- Identified and sourced prospective clients to enhance profitability and drive sales growth.
- Maintained strong business relationships with corporate clients, achieving high customer satisfaction levels.
- Handled client servicing alongside backend operations to ensure seamless service delivery.
- Reported to VP of Background Screening Services while managing Noida branch with over 60 resources.
- Generated business targets from existing clients, contributing to branch revenue.
- Managed all projects associated with Delhi branch, ensuring successful execution.
- Conducted quality audits to elevate report standards and accuracy.
- Trained branch staff on processes and software to improve operational efficiency.
Sr CRP
Yes Bank Ltd
Delhi
03.2010 - 12.2011
- Developed corporate relationships to enhance branch liability base and book value.
- Generated float revenue by deepening existing client base.
- Secured third-party income through insurance and mutual fund offerings.
- Increased forex revenue leveraging established relationships.
- Serviced banking needs of current clients to ensure satisfaction.
- Coordinated with asset team to source products from branch base.
- Conducted targeted marketing activities to boost visibility.
Sales Manager
Aviva Life Insurance Pvt Ltd
Delhi
04.2009 - 03.2010
- Managed business operations through a team of FPCs.
- Trained sales executives to enhance product knowledge and performance.
- Developed and trained telecalling team to improve lead generation strategies.
- Self-sourced insurance business in highest category of general banking.
- Designed and executed contests in collaboration with channel partners.
Assistant Sales Manager
Aviva Life Insurance Pvt Ltd
Delhi
01.2008 - 03.2009
- Sourced insurance business for acquisition vertical, targeting new-to-bank clients.
- Managed high-net-worth data and telecalling efforts to connect clients with financial planning services.
- Conducted morning huddles to reinforce monthly initiatives with channel partners.
- Facilitated training workshops for channel partners on life insurance and retirement solutions to enhance planning skills.
Financial Planning Consultant
Aviva Life Insurance Pvt Ltd
Delhi
04.2006 - 12.2007
- Sourced insurance business from customers of personal banking relationship managers.
- Provided advisory services to enhance client penetration strategies.
- Implemented data collection and analysis for effective lead generation and conversion.
- Analyzed clients' financial capabilities to deliver suitable investment solutions with minimal risk.
Education
MBA - Marketing & Finance
Devi Ahilya University
IndoreBBA -
Devi Ahilya University
IndoreSkills
- Risk management and compliance
- Technology solutions and optimization
- Operational efficiency and performance analysis
- Vendor and resource management
- Service delivery strategies
- Cross-functional communication
- Change management
- Customer satisfaction
Certification
- Certified Lead Implementer Professional for BS 10012:2017+ A1: 2018 Personal Information Management System including General Data Privacy Regulations (GDPR)
- Lead Auditor: ISO 27001: 2013 : Information Management system.
Accomplishments
- Promoted as Sales Manager April-09.
- Promoted as Assistant Sales Manager Jan-08.
- Promoted as Operations Manager in Pinkerton in Jan 2018 with additional responsibility of International Operations.
- Guided YOY revenue growth of 20%+ in Lancers Network Limited.
- Successfully signed up 1st Indian customer for Voice based Risk Analysis Technology for Lancers Network Limited.
- Expanded the CPII Program to 6 from 2 Insurance Companies.
- Onboarded the BGC Application Partner and digitalized the primary clients.
References
References available upon request.
Timeline
Senior Manager-Screening Services & Insurance Risk Mitigation
Lancers Network Limited
05.2023 - Current
Operations Manager-Employment Screening
Pinkerton Corporate Risk Management India Private Limited
01.2018 - 04.2023
Branch Manager
Matrix Business Services India (P) Ltd.
01.2012 - 07.2016
Sr CRP
Yes Bank Ltd
03.2010 - 12.2011
Sales Manager
Aviva Life Insurance Pvt Ltd
04.2009 - 03.2010
Assistant Sales Manager
Aviva Life Insurance Pvt Ltd
01.2008 - 03.2009
Financial Planning Consultant
Aviva Life Insurance Pvt Ltd
04.2006 - 12.2007
MBA - Marketing & Finance
Devi Ahilya University
BBA -
Devi Ahilya University