Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Dixit Rai

Associate Manager
Mumbai

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Associate Manager

Sutherland Global Services Pvt. Ltd
Navi Mumbai
11.2020 - Current
  • Mentored and supported around 25 Team Members in different LOBs to create strong workplace culture.
  • Oversaw training and onboarding process for all newly hired employees.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Conducted Daily staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Strengthened operational efficiency to ensure Client and Business Parameters, SLA and Quality work are Met
  • Helped with planning schedules and delegating assignments to meet coverage demands, shrinkage and attrition.
  • Co-Ordinate with client and other stakeholders on daily basis via email and conduct Weekly / Bi-weekly Business Call with Client / Business Leaders.
  • Review Team Performance on Weekly, Monthly and Annual Basis, Conduct 1-1 Discussion and Responsible for Annual Appraisal Review.

Team Manager

Digital Risk (Mphasis Ltd.)
Pune
11.2019 - 06.2020
  • Drove performance of Team Members by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Implemented new processes to streamline workflow within team, thereby increasing productivity per day.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Facilitated meetings to communicate team performance goals and results.
  • Connect with Client on daily basis via email and on weekly business review via call.

Associate Manazger

Sutherland Global Services Pvt. Ltd.
Navi Mumbai
01.2013 - 10.2019
  • Started as fresher in Mortgage as Analyst - Closer dealing mostly in conventional loans
  • Recognized for continuous performance and for delivering 100% quality each month
  • Moved to a Pilot Process for another client in Mar 2014 and was part of the initial pilot batch to start the process
  • Promoted to SME, then as a Team lead and currently into the role of Associate Manager
  • Handled Closing, Compliance & Auditing and currently in Jr. u/w Process
  • Worked for various LOBS and with different US Mortgage firm
  • Monitoring daily inflow of loan inventory, Assignments, Processing and Quality checks for Closing Process
  • Ensure adherence to management processes, quality standards and project specifications; and foster a culture of quality and performance
  • Manage a Team of Full Time Employees and their KRAs, attrition, shrinkage, conduct training, mentoring and provide feedback
  • Coach, mentor and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Maintain transparent communication through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication
  • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
  • Plan and implement systems & allocate resources that perform the work and meet the Service Level Agreements committed to clients and customers
  • Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment

Senior Research Analyst

Amba Financial Services
Mumbai
10.2010 - 01.2013
  • Preparation of Business Information Report for Credit Rating Purpose
  • Facilitating set up of various companies’ profile & financial result from Ministry of Corporate Affairs and according to that send a report to our client
  • Analyzing the financial condition of the company and providing rating accordingly
  • Performing end of day supervisory review to ensure all critical activities have been completed and controls are being followed
  • Interaction with colleagues and other teams within the technology group to resolve issues and drive enhancements requested by the business
  • Performing quality check to ensure control and error free processing
  • Handling query of various financial related transaction

Education

Master of Commerce - Financial Accounting

Mumbai University
Mumbai
06.2008 - 06.2010

Bachelor of Commerce - Financial Accounting

SSS College of Commerce
Mumbai
06.2005 - 06.2008

Skills

    Operations management

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Software

MS Office

Timeline

Associate Manager

Sutherland Global Services Pvt. Ltd
11.2020 - Current

Team Manager

Digital Risk (Mphasis Ltd.)
11.2019 - 06.2020

Associate Manazger

Sutherland Global Services Pvt. Ltd.
01.2013 - 10.2019

Senior Research Analyst

Amba Financial Services
10.2010 - 01.2013

Master of Commerce - Financial Accounting

Mumbai University
06.2008 - 06.2010

Bachelor of Commerce - Financial Accounting

SSS College of Commerce
06.2005 - 06.2008

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Dixit RaiAssociate Manager