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Associate Principal Engineer

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Dependable business professional and customer-focused individual with experience in project management and development. Willingness to take on added responsibilities to meet team goals by being resourceful and creative to ensure success.

Data-savvy operations professional with 5+ years of experience in fulfillment center analytics, process optimization, and inventory management. Proven ability to leverage Excel/VBA, cost analysis, and operational metrics to drive efficiency. Currently excelling in procurement and outbound operations at Amazon, with a strong track record in reducing costs (₹49.65 LPA+ savings) and improving accuracy (99.98% shipment rate).

Dynamic and versatile Player Support & Operations Leader with progressive experience in gaming support, player behavior operations, fraud & risk investigations, and team management. Promoted through multiple roles (Player Support → Specialist → SME → Team Lead).

Skilled in escalation handling, workflow development, cross-functional collaboration, team coaching, and maintaining high service quality. Adept at improving operational processes, supporting product launches, and driving player satisfaction. Seeking a Player Support Team Lead role to apply leadership, technical knowledge, and people development skills in a fast-paced gaming environment.

Brings wealth of experience from fast-paced operational environment, looking to transition into new possition. Developed strong leadership and coordination skills, alongside expertise in process improvement and team management. Ready to leverage these skills to drive success in new and dynamic environment.

Dixith K

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