Dixith Vijay Kumar

· Working on Electronic claims(B2B) covering mobile and various other electronic appliances.

· Handling a team of 6 people.

· Working on electronic claims from intimation to settlement.

· Maintaining MIS data of our partners of the claims intimated.

· Working on OPD/IPD/Accidental/Disability/LOP Claims for partnership businesses

· Reduced costs by identifying inefficiencies and fraud cases in operations and implementing cost-saving measures.

· Worked well in a team setting, providing support and guidance.

· Resolved problems, improved operations and provided exceptional service.

· End to end claim processing.

· Connecting with partners on regular basis regarding queries and other process update.

· Helped meet changing demands by recommending improvements to business systems or procedures.

· Training new team members and providing process updates to the team.

· Handling escalations.

· US Life Insurance - Semi voice process

· Handling and resolving customer queries over the phone regarding their life insurance policies.

· Handling 1035 exchange process

· Handling email process related to technical assistance directly with the customer.

· Processing life insurance death claims

· Creating online account access for the the policy holders

· Training and mentoring new joiners with process knowledge and updates.

· Increased customer satisfaction by implementing service improvements based on feedback analysis.

· Reported issues to higher management with great detail.

· Demonstrated strong organizational and time management skills while managing multiple projects.

· US Life Insurance - Voice process.

· Worked in an inbound contact centre, handling 60–70 calls on a daily basis.

· Handling and resolving customer queries over the phone regarding their life insurance policies.

· Processing life insurance death claims.

· Handled customer escalations over the phone.

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Used critical thinking to break down problems, evaluate solutions and make decisions.