Cooking
DIXITHA R S
Infrastructure Analyst
Summary
Developed robust problem-solving and analytical skills in fast-paced IT environment. Expertise in optimizing infrastructure and ensuring system reliability. Looking to transition into new field, bringing strong background in technical troubleshooting and project management.
Overview
2
2
years of professional experience
4039
4039
years of post-secondary education
3
3
Languages
Work History
Infrastructure Analyst
DXC Technology
08.2024 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Restructured old application processes to improve performance and integrity.
- Implemented network monitoring tools for proactive identification of potential bottlenecks or outages.
Customer Support Associate(Technical)
Tech Mahindra
08.2023 - Current
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Engineering in Computer Science Engineering -
RAJIV GANDHI INSTITUTE OF TECHNOLOGY
08.2019 - 05.2023
PCMB -
BALDWINS GIRL'S PRE UNIVERSITY
ST MEERA'S HIGH SCHOOL
Skills
SQL
System Troubleshooting
Cloud computing expertise
Cybersecurity best practices
Active Directory
Technical Troubleshooting
MS Office
Python
Projects
- CRIMINAL RECORD MANAGEMENT SYSTEM
Developed a web-based server application that is used to keep a record of
crimes committed and the actions taken by the law enforcement officers in
an effective and error-free manner. Application functionality was
implemented using HTML, CSS, PHP with backend storage using MYSQL
- AMUSEMENT PARK
Amusement Park is a web-based technology which manages people and provides ticket to the person who comes to visits and take ride in park with his/her family. This web application provides a way to effectively control record & track the people who visit to park. Amusement effectively manages and handles all the functioning of a park., HTML, CSS, PHP, MYSQL
Accomplishments
Bravo Award winner - Best employee
Interests
Verified Listener in 7Cups
Doll Dressmaking
Timeline
Infrastructure Analyst
DXC Technology
08.2024 - Current
Customer Support Associate(Technical)
Tech Mahindra
08.2023 - Current
Bachelor of Engineering in Computer Science Engineering -
RAJIV GANDHI INSTITUTE OF TECHNOLOGY
08.2019 - 05.2023
PCMB -
BALDWINS GIRL'S PRE UNIVERSITY
ST MEERA'S HIGH SCHOOL
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