Dixon Albert
Chennai
Summary
Highly skilled Client Specialist with background in managing diverse client portfolios, resolving complex issues and fostering long-term client relationships. Strengths include strong communication skills, problem-solving abilities and customer service orientation. Previous work experience demonstrates impactful contributions to team targets through consistent performance and proactive approach to client management.
Overview
6
6
years of professional experience
Work History
Client Specialist
Access Healthcare
Chennai
10.2018 - 07.2024
- Supervise and lead a team of medical billing account receivables specialists, fostering a collaborative and performance-driven work environment. Conduct regular team meetings, provide guidance on complex cases, and ensure adherence to best practices and company policies.
- Oversee the end-to-end accounts receivable process for medical billing, including claim submission, payment posting, and denial management. Analyze aged accounts and implement effective strategies to reduce outstanding balances and enhance cash flow. Review and resolve escalated billing issues, ensuring accurate and timely resolution.
- Continuously evaluate the efficiency of the medical billing accounts receivable process and identify opportunities for improvement. Implement streamlined procedures and technologies to enhance productivity and reduce billing cycle time.
- Serve as a primary point of contact for key clients, building strong relationships and addressing their inquiries or concerns related to accounts receivable. Collaborate with the client services team to ensure exceptional customer satisfaction and retention.
- Ensure compliance with relevant medical billing regulations, coding guidelines, and billing standards. Conduct periodic audits to maintain the accuracy and integrity at accounts receivable data and processes.
- Generate and analyze regular reports on key performance indicators (KPIs) related to accounts receivable. Provide insights and recommendations to management for improving revenue collection and financial performance.
Education
Bachelor of Science - Computer Science
SRM University
Chennai05.2018
Skills
- Negotiation skills
- Problem-solving abilities
- Team leadership
- Process improvement
- Customer relationship management
- People Management
- Client communication
- Customer service excellence
- Quality assurance controls
Accomplishments
- Promoted from Senior Client Partner to Client Specialist (SME) in less than 24 months.
- Recognized as Employee of the month for consecutive 3 months for meeting all the KPI metrics, outstanding performance and team contributions.
Languages
- Tamil, First Language
- English, C1
- Hindi, B2
Activities
Member, Sports Association
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Client Specialist
Access Healthcare
10.2018 - 07.2024
Bachelor of Science - Computer Science
SRM University
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